VISA Rewards site down?

swooldri · February 28, 2012

[quote name='pcur']It might be your security levels are too high. If you are set to High, then set it to Medium. Also, try adding the site to your trusted sites in Internet Options/Security.[/QUOTE]

Good thought, but still does not work!:eek:

cruisenfever · February 28, 2012

[quote name='karena1']what site do you go to? I am using
[URL]https://www.managerewardsonline.bankofamerica.com/RMSapp/Ctl/entry?pid=grprwd&mc=RCCL[/URL]

and I can log in fine, but I always get the error message[/quote]
I just tried the link above and I got in with no problem.

karena1 · February 28, 2012

[quote name='cruisenfever']I just tried the link above and I got in with no problem.[/quote]

on the phone with BofA now seeing if they can get it fixed for me. Just so frustrating! Old system worked just fine. Edited February 28, 2012 by karena1

cruisenfever · February 28, 2012

[quote name='karena1']on the phone with BofA now seeing if they can get it fixed for me. Just so frustrating! Old system worked just fine.[/quote]
If you are trying to redeem points why not just call the Royal Rewards Dept.?
1-888-305-4626

karena1 · February 28, 2012

[quote name='cruisenfever']If you are trying to redeem points why not just call the Royal Rewards Dept.?
1-888-305-4626[/quote]

I know I can, but I like doing things online, that was the way this new process was supposed to work. When they first started it, I had no problems, but now with the new sign in, I cannot get in. If I have to I will call, but I like doing things online, just like banking.

cruisenfever · February 28, 2012

I know I can, but I like doing things online, that was the way this new process was supposed to work. When they first started it, I had no problems, but now with the new sign in, I cannot get in. If I have to I will call, but I like doing things online, just like banking.

I agree, since they got BofA involved it really is a mess.:(

When I first tried last Tuesday, I got the same error message which seems to be standard. I wasn't recognized until later in the week.

I also like being able to do it on line also, because it gives me a sense of control.

luv2cruiserccl · February 28, 2012

I got it to work and redeemed my points on my iPhone. Got a confirmation email very quickly. I cut it really close when I did this last night. the web site says you can redeem up to one week out. We sail next Sunday I had already done the bulk of my points weeks ago. This was that last $50 OBC. The card statement just showed up. I'll check with RCCL later this week to see if it was applied. I'll let y'all know for future reference.

what ship you sailing on this Sunday

molly361 · February 28, 2012

I received the email immediately.

Thanks for that. I spent probably around 20 minutes on the phone with them last week redeeming the points for an upgrade.

I just called and they had no record of it. Just got it done and already have my confrimation email.

sjb317 · February 28, 2012

After trying almost everyday for a week with no success, I just used karena1's link above and it worked! Thanks!

Sherri:)

orville99 · February 28, 2012

Thanks to karena1 and a few other posters, I think I figured out the glitch:o

Check the address your system is using to access the site. If it has "bankofamerica" in the address, it is the old address, and it doesn't work unless you delete it, clear your cache, and re-start it. Did that and now it works fine.

jillyfish · February 28, 2012

The 'Royal Rewards' option at the bottom of the Royal Caribbean home page worked fine for me. :)

CJ0951 · February 28, 2012

Just spoke to a very nice lady at Royal Rewards. My redemption from this past weekend has posted. The system worked! Ready to sail Sunday on the Mariner!

swooldri · February 28, 2012

System just worked for me. Let's hope it is fixed for good!:rolleyes:

karena1 · February 28, 2012

Thanks to karena1 and a few other posters, I think I figured out the glitch:o

Check the address your system is using to access the site. If it has "bankofamerica" in the address, it is the old address, and it doesn't work unless you delete it, clear your cache, and re-start it. Did that and now it works fine.

that so worked! THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Took out bankofamerica and got in.

karena1 · February 28, 2012

The 'Royal Rewards' option at the bottom of the Royal Caribbean home page worked fine for me. :)

That one works also - FINALLY!!!!!!!!!!!!! Can access this online. It has been so frustrating. Thanks for all the help from everyone.

lj1231 · February 28, 2012

Cleaned out my cookies and retried and was able to get on.

Janet524 · February 28, 2012

You should just called the Royal Rewards Dept. at 1-888-305-4626 and they can redeem all the points you want over the telephone.

Thanks, Patti. I'd thought that when they went to the online redemption that redeeming points over the phone wasn't an option. I'll definitely make the call!

Coralc · February 28, 2012

What is the difference in redeeming points for OBC double occupancy versus single occupancy? I want to put a $150 OBC on each person's account in the same cabin. They have separate accounts. TY. :)

ERIE 13 · February 28, 2012

So let me get this stright, we have to get a Bank of America ID before we can log into the new system.

molly361 · February 28, 2012

What is the difference in redeeming points for OBC double occupancy versus single occupancy? I want to put a $150 OBC on each person's account in the same cabin. They have separate accounts. TY. :)

Then you would pick double occupancy. If you pick single the entire $150 will go onto your account. Double will be $75 each

Coralc · February 28, 2012

Thanks...I think I will pick single and single then, if I understand corrrectly....because I want $150 (15,000 points) on each seapass account. :)

cruisenfever · February 29, 2012

So let me get this stright, we have to get a Bank of America ID before we can log into the new system.

Do you go to the BofA site and check your balance on your credit card? If you do, then you already have an ID, site key and password.

torpeedo · February 29, 2012

Just used it today and it worked fine. No problems but it appears you have to have an online Bank of America account or log in. Give you that option. We do bank at BOFA so had no problems.

Coralc · February 29, 2012

Then you would pick double occupancy. If you pick single the entire $150 will go onto your account. Double will be $75 each

Thanks! Picked double occupancy and put 2 rewards in shopping cart. And then in comments-in addition to adding booking #, I mentioned OBC for each seapass account.

hal2008 · February 29, 2012

Since site was having issues, I reddemed 15,000 points for $150 OBC.

Its been about 4 days.

Where should I check to see that OBC has indeed posted?

VISA Rewards site down?

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