"Live" from Westerdam Alaska Sept 21-27, 2013

[RJ2002]

Great reports and pictures are fabulous. Your shots of the wildlife are so much better then mine... (which just look like little black dots far away :( )

 

Also guess I'll refrain from ordering pico de gallo :D

[sue117]

WEDNESDAY-JUNEAU

 

The ship arrived in Juneau early this morning, around 6am. Of course we weren’t awake to see it. I got up about 645 and looked out the window and saw….nothing. Literally, nothing but fog. I couldn’t even tell if we were still moving or not. I had to look at the tv channel with the info on the ship. Nope. 0 knots was our speed, so we were docked, but we couldn’t see anything. This didn’t boad well for the helicopter tour, but we also had another 2 hours before we were supposed to get off the ship.

 

 

 

See? foggy!

 

 

 

 

Again, VERY foggy this morning.

 

 

 

 

 

 

We had breakfast in the Pinnacle (I love breakfasts down there!!) and the fog was SLOWLY lifting. When it got to be 850, when we were supposed to meet our excursion people, it was bright and sunny and really beautiful. Off we went to the airport

 

There were only 5 of us on the trip, which was nice, probably because it was so expensive! Lol We got to the Northstar Helicopter place and it looked familiar…yes, this was the same company we used when we did this before I think in 2005! We even have a picture from back then. You can see both the 05 picture and today’s picture below.

 

 

 

Here is us in 2005 when we were at the SAME company doing the SAME excursion.

 

 

 

 

 

And this was us here this week. You can see the same wooden bench and everything.

 

 

 

 

 

 

 

We put on the boots and the pants, and the shirt and the fanny pack and the gloves and we were ready to go! Of course the helicopter trip was great, too short, but good. We landed on Mendenhall Glacier and got outfitted with our crampons for our boots. After a short safety talk on how to use our ice picks and how to go up and down hills with the crampons, we were off. As I said, we did this same excursion in 2005 and it was good this year too. I think in the past it was more “exciting”. I think we did more hills and went further “back” into the glacier, but of course every year the glacier is different because it’s moving like 3 feet a year! It was still beautiful and we got to drink some glacier water and looked down a huge crevasse. Overall my 74ish year old father had no trouble in the little hike and seemed to enjoy himself. The last time he was on a glacier was around 54 years ago when he climbed Mt Rainer.

 

 

 

Us in the helicopter on the way to Mendenhall Glacier.

 

 

 

 

Glacier photo

 

 

[sue117]

Juneau CONT.

 

More photos of the Glacier/Helicopter Trip

 

 

 

 

Love the apps where you change color photos into black and white. This COULD have been taken 70 years ago on the glacier! lol

 

 

Getting the crampons put on.

 

 

Glacier hiking

 

[sue117]

Juneau Cont.

 

 

Looking down into a large crevasse

 

 

 

 

 

Of course I took a million more pictures, but I'll stop torturing you now. ha. This is us at the end of the tour in front of the helicopter.

 

Edited September 28, 2013 by sue117

[sue117]

Juneau Cont.

 

After the trip we called a local artist, named Susan M. Smith. I hadn’t ever met her, but did have 2 awesome wood carvings that she had done of our own doggies. I knew that she lived in Juneau and I wanted to meet her. Since the airport is about 20 minutes from the ship and her studio is near the ship, she was nice enough to come and pick us up at the airport. It is very frustrating that we had so little time in port. Even if we didn’t meet with Susan we wouldn’t have had any time to walk around town and shop. It’s pathetic that even doing a HA excursion we had no free time to do whatever. Eat a snack, shop, go up the mountain on Mt Roberts Tram or whatever. Rant over, I know many people feel the same way.

 

 

 

Anyway, do Susan the artist picked us up and took us to her studio. She is soooooo talented. I swear if you have $300 or so to spend you should look her up and commission her to do a carving of your dog, cat, horse, etc. She usually includes Santas in her carvings. The first one she did for us was our 6 dogs, pulling a dog sled with Santa driving. It was AWESOME. Seriously. The dog carvings look exactly like our dogs and had great facial expressions. We then commission her to do another of our current 3 dogs. Again, awesome. I don’t work for her, just a happy customer. But you won’t be disappointed in what she does for you.

 

 

 

ANYWAY, so we looked at some of the pieces she had around her studio. She is kinda a hoarder. Lol Her words, not mine. She goes to estate sales and yard sales and stuff. She recently acquired a morticians table…complete with drain hole! Ha! She also had a 6 feet long 5 feet wide reindeer that she MADE herself. Used wood for the legs and paper mache as well. Covered it with fur. It’s really cool. She said that last year she brought it down to where Santa was and they would put kids on it that were scared of Santa, and while the kids were distracted Santa inched up next to the kid so the parents could get the requisite picture with Santa (and reindeer!) lol

 

My dad with Susan Smith in her studio with the VERY cheap one of a kind wood carving of a bear.

 

 

Just so you can see what she did for us...there was a picture of our dogs early in this thread. Well here they are with Santa. Even the expressions on their face were perfect. I'm glad that we got to meet with her even if it was only for a little bit.

 

 

While we were there my dad looked for his cell phone and couldn’t find it. Did he have it? Did he leave it on the helicopter? Did he leave it in the fanny pack? Did he leave it on the ship? We called the helicopter company and they said they would look for it. Now it was time for us to get back to the ship for the 230 all aboard. On the way back the company called and they had dad’s cell! They said that they were bringing a group back at 2 and they would meet us at the boat at 220. My hubby was nice enough to stand in the wind and wait for them. It was about 140 at this time.

 

Dad and I went up to our rooms and went to the Lido for a quick sandwich. I got my husband a Ruben with Jalapeños and fries. We watched him from our room. He was pacing back and forth. It got to be 230 (all aboard time) and no van from the helicopter company. FINALLY they pulled up around 235. Whew! Dad’s phone returned and husband back on the ship. Nice.

 

 

 

We actually didn’t pull away from the dock until around 330. Not sure who/what we were waiting for as we were watching and didn’t see any vans/taxis pull up with late people.

 

 

 

 

Tonight we had a reservation at the dining room again. We went around 715. The dining room was pretty empty compared to the other nights. Not sure if it was because of the time or because people were tired from being in port today. I ordered off the big girl menu tonight. I spared my dad and husband the agony of me having weird orderings off the kids menu. Lol I DID go outside the box a bit with dessert though. I ordered a hot fudge sundae with no whipped cream and no almonds. I DID ask for peanut butter to go with it. The waiter said it might be 15 minutes or so while they went to get some (where else did we have to go?!? Lol). It came quickly and it was GOOD! They put the PB on the bottom of the glass and the ice cream on top. It was delish. I love how the waiters and really everyone is always so accommodating.You HAVE to try asking for the PB with your ice cream. It MAKES the sundaes!

 

 

Empty Dining Room:

 

 

 

 

 

 

 

Tonight there was a comedian. We went to the 10:00 show. It definitely wasn’t as full as the 8 o’clock show! Ha! The guy was pretty funny, although he did like to laugh at himself too much.

 

 

 

Before the show we had a weird thing happen. The wind was blowing pretty hard outside (as it would be when you are on the ocean on a boat and going about 20 knots) and we heard the chairs scraping across the floor (you know, that annoying sound when someone scrapes the chair across the deck and it makes THAT noise). I opened the curtain and checked it out and didn’t see the chairs moving. I closed the curtains again and soon I heard it again. Was it the neighbors sitting outside, in the cold, in the wind, in the dark? Not likely. I looked again, nothing. I even went outside and stood there and didn’t see the chairs moving. Came back inside…heard it again! This time my husband checked it out and he saw nothing. Grrrr. Annoying.

 

 

 

 

For some reason after being awake all day, hiking on a glacier and staying up and watching the night show…I’m tired. Luckily tomorrow is another “sea day” and we get to sleep in and not have to set the alarm. Yay!

[sue117]

RANDOM THOUGHT:

 

The wrap around balcony is great for avoiding wind. If it’s too windy on the “side” part of the balcony it’s easy to move to the back corner. If it’s raining and hitting the back balcony, you can move to the side balcony. It’s really rather nice!

[canadianbear]

Fabulous photos up on the glacier-so glad the weather cooperated for you to do that excursion. Yes, expensive but so worth it.

 

That is great you got the meet the artist in person-thanks for showing what she did with Santa and your dogs-looks well worth the cost for sure.

 

What great memories you have. Really enjoyed reading through your experience on the cruise and seeing your photos. Thank you for doing that for everyone.:)

[sue117]

I'm still working on the last 3 days! Not sure I will have as good of photos that I have already posted but I will try. Today we are in Seattle and its raining raining raining...but we are inside pikes place market so all is good! :)

 

 

Sent using the Cruise Critic forums app

[Krazy Kruizers]

The pictures with you all up on the glacier are fantastic!!

Have loved your review.

Sorry that it is raining in Seattle.

[sue117]

THURSDAY-SEA DAY

 

Do not read this post!

 

 

It’s sooooo boring! I’m embarrassed to say we did NOTHING today. We didn’t go to Bingo, we didn’t go to the show, we didn’t go to a talk, we literally were slugs all day. So if you were hoping to be entertained by what we did today I apologize in advance. So don’t read this post because it’s so boring! (except for the part about the peanut butter and ice cream, THAT is interesting!)

 

 

*****************************

We had a weird thing happen this morning. We were sleeping and I heard knocking on the door. Pretty insistent knocking, not a tentative knock. I said “Coming” and groggily got out of bed and made my way to the door. As I was getting there I heard “never mind, wrong door” or something like that. I looked out the peep hole and saw a woman in a skirt walking away from the door. Huh? What time is it? 550am. Hummmm. I wouldn’t think that you would confuse the END room on the very BACK of the ship with another room. Lol. I went back to sleep immediately.

 

 

 

We finally got out of bed around 8. We met my dad at 830 for breakfast. Service was a bit slower this morning, but really….where else did we have to be? We saw a whale while at breakfast…well, correction, we saw some whale snot. You know, the spout that goes up when they come to the surface and blow their nose? Yeah, that’s what we saw. The weather was super foggy all day. First I accused my husband of lying. There was no whale and even if there WAS a whale, how could you see it in the little white caps of the ocean and the fog? Oh. There is the whale snot. Ok, hubby wasn’t lying. :)

After breakfast I graded some papers and we watched more Criminal Minds. Then we ate lunch in the Lido. Then we watched more Criminal Minds (we are watching Season 8. I can’t believe they did that to Spencer’s “Girlfriend”. It was sooo mean! I’m still not recovered!). I then decided that I had been too much of a slug all day, so I went down and took a 2 mile walk.

 

 

 

I don’t feel as bad about the cushions on our balcony, since they had all the cushions on the chairs on the promenade deck. They were soaked.

 

 

 

Wet cushions on the promenade deck. Obviously no one was out there in the wind and cold and rain!

 

 

 

 

 

We had dinner reservations at 715 in the dining room. We got there at 705, so we were early. It was formal night tonight. We didn’t get seated until 745am. Grrrrr. Again, we didn’t have any place to GO, but still. Obviously as the Master Chef dinner tonight and everyone all dressed up they were packed. Dinner was good. Surf and Turf for my hubby and dad. I had spaghetti from the kids menu.

 

 

 

My new favorite desert is asking them to put a glob of peanut butter in the bottom of the sundae glass, then vanilla ice cream, then chocolate sauce. The PB just makes that desert. It was very yummy.

 

 

 

And that’s IT. Pathetic really. But I’m on vacation so I’m allowed to do nothing….right? J

[sue117]

RANDOM THOUGHT

 

Overall the service on board has been good. Our room stewards get to our room in a timely manner each day and night. We haven't really "talked" to them though as we have in the past. They never really said "Hello Susan" or "Hello Mr. and Mrs. XX" as they have in the past. I guess it's because they are busy busy busy, but I miss "talking" to our room guys.

 

 

 

We have had some issues with reservations for meals. On Sunday we made reservations for the dining room Mon night and the PG Tuesday night. Well Mon afternoon we got both a reminder card for both the DR and PG! Whoops! We had to call and say we were eating in the dining room that night and not the PG. Then later that night Michael called and said that he messed up our PG reservation for Tues night and accidentally put us on the waitlist instead of the regular list, and that our 7pm reservation wasn’t available. Would we like to make it for 9pm instead? Um no. That was way too late for us. So we are eating in the DR instead. Kinda a bummer, but not enough to make us mad. We ARE on vacation. And besides, that saves us about $60 right? I did think it was a bit odd that we weren’t offered any kind of compensation for his screw up. Not that we EXPECTED it, well, ok we kinda did. In the past when HA staff have messed something up, or if they have had to inconvenience us for some reason they usually give us chocolate covered strawberries, a bottle of champagne, a free PG dinner…something. And this time. Nothing. Again, nothing to ruin our vacation, but it was those little things that typically makes us feel better about the screw up and like HA.

 

 

 

We also had to wait for 30 extra minutes, even though we had a reservation, on Thursday night in the dining room. It seemed like EVERYONE was eating in the DR on formal night. I guess you can’t control how fast people eat and thus clear the tables for the people coming in behind them. By the time WE ate and left it was pretty empty in the DR.

[dontworry]

what an incredible review, My DW and I werw on thar Ship starting Aug. 24 and while we had record breaking warm weather at almost every port I could feel you excitement for the thrills that you had and how great it was that uou made the most of what was presented to you. Well done and thankyou for letting us share your journey. Happy sailing for you and your family in the future.

[VUCruiser]

Thank you so much for your thoughtful and engaging posts. You really bring the fun and excitement of such a trip to life and so appreciate your passion for the cruising part as well as the rest.

[sue117]

FRIDAY-Sea/Victoria

 

We got up at our usual time this morning…about 730ish. The weather…is still foggy! But that’s ok because we are at sea! Nothing too interesting happened this morning.

 

 

Foggy morning off the back of the ship:

 

 

 

 

 

One thing that I have noticed is that there is no disembarkation talk on the schedule today! WEIRD! Every cruise we’ve had one of those. You know, where everyone is required to attend, or at least watch it on the TV after it’s over. They talk about what to do when and where to go. Yup. No disembarkation talk. What are we going to do without the jokes? The top 10 questions the CD receives on the cruise? How about the joke about the room steward? Where you get up in the middle of the night to use the restroom and you come back and your bed is made? Or the joke about where the crew sleeps at night? Or the joke about wearing your bathrobe to breakfast Sat morning because you packed all your clothes? Ok, ok, so we have heard them over and over, but it’s just not the same without them! And we wanted my dad to hear them. Oh well.

 

 

 

The OTHER thing is that no longer do you fill out your end-of-the- cruise survey on board! They EMAIL it to you! Wow! I admit I would get annoyed when we were told over and over that we should give the highest ranking if we had a good time, but not to fill it out on board? I wonder what percentage LESS they get to fill it out this way. I bet most people just delete it. At least if you filled it out on board they could “entice” you to fill it out by having the drawing for the cheesy HA travel bags. lol

 

 

Anyway, we hung out and the lo and behold 3 hours after we finished breakfast we went to get something to eat before we got off the ship in Victoria at 1:20pm. Of course the Lido was completely packed and there were NO seats, so as usual we grabbed our lunches (sandwiches, salad) and went back to our room to eat.

 

 

 

I love my hubby. He had gotten a piece of cheesecake and was all finished with his food. All I had to do is look at him with a pout on my face and he got up to go get me ice cream.

 

So we weren’t going to do anything in Victoria since we were only scheduled to be there from 6-midnight, but since we had longer we decided to go with the ship’s whale watching excursion. I was afraid that there would be 100’s of people with us, but I think there were only like 50-60 of us. Not too bad.

 

 

 

 

We were picked up at the pier and whisked away to the marina where the boat was waiting. I was a bit sad at first because it was a BIG boat. With tables and seats on the first level and then seats on the top level with a bit of room along the sides and the back to stand outside. I thought it would be way too crowded once we did see a whale.

 

 

 

 

Anyway, we motored out into the ocean along the shore for about an hour before we saw our first whale. The boat wasn’t to capacity and we could easily all get a spot to take pictures. AND since it was a bit cold I was glad that we weren’t in one of the little open zodiacs. Yes, those tours only had like 8-10 people in the boats, but they were all bundled up like we were in Ketchikan. No cover and again, it was cold and drizzling. As I said, our boat turned out to be perfect after all.

 

 

 

 

 

Ok, so some IDIOT (yes, that was me) FORGOT the zoom lens! Seriously!?!? How could I go on a WHALE watching tour and NOT bring my ZOOM lens?!? GRRRRRRRR. So I had no zoom lens and had to rely on my husband with his point and shoot camera to get some close ups. He did ok; it’s just really hard to zoom on that thing and focus. I got some shots with mine then had to manipulate them a bit on the computer to get a more zoomed in shot.

 

 

 

That being said, we DID see whales. But it was the same 2 whales. I thought that once we saw some whales we would be off to another spot to find different whales, but I was wrong. We followed those 2 whales and saw them surface and then go back down about 4-5 times. Then we were done. I was kinda sad. Again, can’t get mad because we saw whales, but it would have been nice to have seen a pod, or even a group of orcas. But no. I also would have LIKED to have seen them breech or do SOMETHING interesting, but alas, they were ignoring us and just going about their day. lol

 

 

 

WHALES!!!

 

 

 

 

 

 

 

 

 

 

 

[sue117]

Victoria Cont.

 

On the way back we stopped by the lighthouse and looked at the smelly sealions and seals that sit on the rocks around the un-manned lighthouse. They were fun to watch, but they weren’t breeching whales or a pod of 30 or so orcas. Beggers can’t be choosers though right?

 

 

 

 

This seal was sticking it's tongue out at us! ha!

 

 

On our way back to the ship from the tour we passed right behind our ship. :

 

 

Me and hubby hanging out on the whale watching ship...inside...warm...not in the rain...not in the cold...drinking free coffee and hot chocolate.....

 

 

After the tour we got back in the van. We thought we were going right back to the ship, but we detoured to let people off downtown. There was something going on in Victoria, where a huge chunk of streets was closed off. We tried to find out why, but all the news said was that it was a “police incident” and that “no body was in danger”.

 

I looked it up online and it seems as if there was a distraught woman who was on the Bay Centre's food court balcony. The police negotiators were able to talk her down and get her safe. It really snarled up traffic for 2 hours. the shuttle driver was just appalled, saying that the traffic was NEVER that bad!

 

We got back to the ship around 530 and had an hour before dinner in the PG. Just enough time to take showers and get ready. We were seated in an area with large tables, which was fine, but apparently everyone at all the other tables knew each other, so it was a bit awkward to be in the middle of their conversations between tables and whatnot.

 

 

 

We were STUFFED after dinner. OMG. Not sure why, but I think we have reached our limit of eating on this cruise. We had the bread, and the appetizer and the main dish (Filet Mignon for me) and then, of course, I got the Volcano Cake. Remember how I talked about this earlier in my review, well it wasn’t as good as Sunday night for some reason. The flour tasted different. Sad. BUT I did ask for a side of peanut butter and with the PB and ice cream, it was still good. (I told you, you HAVE to ask for that side of PB when you cruise next and have ice cream or a sundae. It MAKES it!).

 

 

 

So we were so full that we went back to our cabins with the thought of just lying there trying to digest. We had to pack though. Luckily it’s easier to pack to go home than it is to go. I didn’t worry about folding nicely or anything like that. Also, we aren’t going straight to the airport on Sat, so we can get stuff out of the suitcase when we get to the hotel Sat morning and even Sat night. Everything fit back in nicely, I just hope that the big suitcase doesn’t weigh over 50 lbs.

 

 

 

The last thing I did tonight was use up my Internet minutes that I had remaining. It’s certainly easier to have left over minutes when you are in US ports and can use your cell phone to check email and such and not have to rely on the ship’s Internet for all of it. By this time hubby was snoring away next to me so I figured it was time to call it a day.

Edited September 29, 2013 by sue117

[sue117]

RANDOM THOUGHT #247

 

I know I already mentioned this, but we like fixed dining SOOOO much better than the as-you-wish. I know it’s all relative and some people love being able to eat at whatever time they want each night. I do miss having the same servers each night though. I miss the banter back and forth between us and them. I miss them knowing our “preferences” each night. I highly recommend that people in the future do the fixed seating if you can swing it. I really think it “makes” the cruise and dining experience more fun.

[startwin]

I really enjoyed your report, even though I was there myself a couple of weeks ago! Very entertaining, and terrific photos! I so agree with you about fixed dining being better, too.

[canadianbear]

Sue,

 

That seal was not only sticking his tongue out at you but look at his tail-I think he was not impressed that you liked the whales better!:rolleyes:

 

Regarding the surveys-we received the e-mail survey the same day we returned from our cruise. I found it much more relaxing to do it that way but that is just my opinion.

 

Really enjoyed being along with you on your cruise! Thanks for sharing.:)

[sue117]

Sue,

 

That seal was not only sticking his tongue out at you but look at his tail-I think he was not impressed that you liked the whales better!:rolleyes:

 

Regarding the surveys-we received the e-mail survey the same day we returned from our cruise. I found it much more relaxing to do it that way but that is just my opinion.

 

Hilarious! I hadn't noticed that but you are right! lol

 

And yeah, we got the survey emailed to us about 5 hours after we got off the ship, so they don't wait to send it, which is good. I also noticed that no longer does it go from 1-9 (because no one is perfect that is why we don't have a 10), but it's from like 1-7. A better Likert scale really. But I still say that I bet they have a lower percentage of people that fill it out. When doing research "they" say that your return on surveys is about 15% if you are lucky. I can see that. People get home after being gone for a week to find hundreds of junk mail emails in their in box...so they just start deleting...or people get back into the "grind" and don't have "time" to fill it out. Or nothing bad happened on the cruise and they dont feel the need to fill it out. etc.

 

Just for the record, both me and my husband filled it out today in our lazy day in Seattle. :)

[sue117]

Dad's Saturday Report

(Mine will be forthcoming tomorrow morning).

(I also asked my dad to write a "pros and cons" of his first cruise, we'll see if it does it! lol)

 

Saturday, September 28, 2013

The “all aboard” last night was at 11:15, and we pushed off from the dock in Victoria a few minutes later. When I woke in the morning we were docked at Pier 91 in Seattle. The disembarking routine is to allow those with air connections off the boat first. Since we were in no rush, our designated departure time was between 8:00 and 9:30.

We went down to the Pinnacle Grill at 7:30, and had a leisurely breakfast. We returned to our rooms, gathered our carry-on bags, and walked off the ship without having to wait in line, and made our way onto the docking area where our other luggage was waiting for us.

Going through customs was routine. They read our declaration forms, indicating that we were not bringing into the country any food products, any cash or purchases of greater than $10,000, and other restrictions. The agent glanced at my passport, glanced at the photograph, glanced at me, and we were back in the United States.

We didn’t have any trouble getting a cab, and the driver was happy it was a rainy day. It meant more fares for him.

We got the Homewood Suites about 9:15. I checked in at the desk, and discovered much to my pleasure that they were aware of our early arrival and had two rooms waiting for us, right across the hall from each other.

We settled in, and I brought up some luggage from the Jeep that I had left in “storage” while on the cruise.

About 10:30 or so, we drove to Pike Place Market and wandered through the crowds marveling, once again, at the fresh flowers, fresh fruits and vegetables, fresh fish. We watched the obligatory fish throwing, and wandered through the lower level shopping area.

For lunch we went to the Athenian. I had a nice cup of New England clam chowder, and some deep fried oysters. Leaving the Athenian, we stopped at a fruit stall and Sue bought a bag of nice, big juicy grapes.

I spent the rest of the afternoon doing two loads of laundry, watching football on TV, and reading more of “The Cuckoo’s Calling.”

It turns out that the University of Washington is playing a home football game today, and the Mariners are playing at home tomorrow. We didn’t try to eat at either Ivar’s or The Ram, but drove a short distance through the rain to Peso’s Restaurant on Queen Anne Avenue. It turned out we would have to wait an estimated 35 minutes, and we opted instead to try out Pagliacci Pizza on the corner. I had a nice, individually prepared Caesar salad, and we had a large pepperoni pizza. It was a very good pizza, nicely done, thin crust. Between the three of us, we ate the whole thing.

For the rest of the evening, there were football games being played in the background on TV while I read more of the novel.

[canadianbear]

My husband & I did the surveys right away too. I did forget to mention though that I really missed the days of the week in the elevators on the Zuiderdam. I loved seeing those.

 

Glad you had another look at the seal-looked like he was flipping you the bird!!

[JamesEM]

Thanks for sharing your cruise experience and photos.

[Krazy Kruizers]

You all chose some wonderful excursions.

Wonderful review.

[kazu]

Your review is fun, entertaining, picturesque and just plain well done:)

 

Really enjoyable - thanks so much for taking the time and sharing with us:)

[Krazy Kruizers]

Watching the morning news, I saw that Seattle (and Portland) got a lot of rain yesterday -- flooding streets.

Also saw that SeaTac Airport had a section of the roof leak.