RCL Website Down

edjny · February 16, 2014

I was getting this for awhile. Then I cleared 'History' on the browser and the web site worked great. Easy fix.

Arrgg..... Checking prices by booking worked great last night after clearing the browser history. This morning the same problem is back.... :mad:

jd07 · February 19, 2014

My problem is solved. After 15min call to RCI seems they amended my booking and changed my booking number. Good if them to tell me :).

So using the new and correct booking number the RCI site is working like a dream . :)

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Esmerelda · February 19, 2014

I have not been able to get the RC website to behave correctly since probably Sunday. I always get; we are experiencing high volumes of customers at this time. Please call your cruise vacation planner".

RC needs to get their website together. If I were a new customer, I would have given up and probably either booked via a TA or just a different cruise line altogether.

:o

edjny · February 19, 2014

I have not been able to get the RC website to behave correctly since probably Sunday. I always get; we are experiencing high volumes of customers at this time. Please call your cruise vacation planner".

RC needs to get their website together. If I were a new customer, I would have given up and probably either booked via a TA or just a different cruise line altogether.

:o

I saw the same thing when I went to the website looking for prices for 2015 Alaska cruises with the FireFox browser. Then I tried it with the Windows Internet Explorer browser and it worked fine. :confused:

jd07 · February 20, 2014

I was getting a message 'oops RCI is on holidays - please call us on....' So frustrating. And I uses applet and windows

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Libby7 · February 20, 2014

My problem is solved. After 15min call to RCI seems they amended my booking and changed my booking number. Good if them to tell me :).

So using the new and correct booking number the RCI site is working like a dream . :)

Sent from my iPhone using Tapatalk

Last night I got a call from RCI asking if it was o.k. to change by booking number, and once that was done, I was able to check in and get my Set Sail Pass. The insanity of this was it took 11 days for their IT/Resolutions staff to figure this out.

momofmab · February 20, 2014

I've been having issues on and off all week (except for when I made my final payment - of course it works fine then :)). I've been trying to change to My Time Dining but I get an error message every time I try to do that.

Clarea · February 20, 2014

I've been having issues on and off all week (except for when I made my final payment - of course it works fine then :)). I've been trying to change to My Time Dining but I get an error message every time I try to do that.

Just call them. For some reason, certain bookings are having problems being accessed via the web interface.

jd07 · February 20, 2014

I have only cruised once before and that was with Costa and even though their boats hit things they did have a good online service. Online is often your first encounter with a company now. And these ongoing unexpected booking changes and IT issues is not giving me a sense of confidence in RCI :). Im sure the cruising part will be a whole lot better :)

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jd07 · February 20, 2014

Yes call them. Their phone customer services are very helpful. Unless of course you made your booking via a TA :)

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ewt715 · February 20, 2014

Updating there 1950's computer. Any discounts will go away, hopefully customer will not notice. If they do stonewall, put them on hold and go to lunch, maybe the customer battery will go dead.

For such a large corporation royal computer system is a piece of junk, royal should invest some wow factor into there computer system.

bigboffs · February 20, 2014

For those of us that have problems with RCCLs computer site on land, those of us trying to use their IT on a ship usually have even worse experiences.

Cigar King · February 20, 2014

The web site is up...you can try this to see if its more of a global outage.

http://downforeveryoneorjustme.com/http://www.royalcaribbean.com/

jd07 · February 20, 2014

Amusing :)

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TigerCruzin · February 20, 2014

I have only cruised once before and that was with Costa and even though their boats hit things they did have a good online service. Online is often your first encounter with a company now. And these ongoing unexpected booking changes and IT issues is not giving me a sense of confidence in RCI :). Im sure the cruising part will be a whole lot better :)

Sent from my iPhone using Tapatalk

If I have to choose between the ship hitting something and a few booking quirks... I'll take the IT issues, hands down. :rolleyes:

niksmom630 · February 20, 2014

I have tried clearing history, still not working.

Attempting to check pricing for a new reservation, and I never get past the "your cruise" screen to get to cabin selection.

I also thought you could change your cabin in your reservation. Has this option gone away recently, or is it likely due to some of the website issues?

foxgoodrich · February 20, 2014

Try deleting your RC cookies. I was having the same problem - could not get to the cabin selection when trying to book. On the advice of another poster, I went into my browser (Safari) and deleted only the RC cookies. After that, it worked for me.

On changing your cabin in our online reservation…I don't know! Never tried to do that!:o

Judy

JimandPamm · February 20, 2014

I called RCI about being unable to access my reservations for the past 5 days and they are clueless. I was ultimated told to just wait until the reservations become available again. They haven't fo far.

webzila · February 20, 2014

Website seems to be completely down at the moment. No matter what section you try to access, including the main homepage it says:

OOOPS...LOOKS LIKE ROYALCARIBBEAN.COM IS ON VACATION

kopper36 · February 20, 2014

Website seems to be completely down at the moment. No matter what section you try to access, including the main homepage it says:
OOOPS...LOOKS LIKE ROYALCARIBBEAN.COM IS ON VACATION

Working fine for me. Just kidding!

You would think that they would have a more robust and reliable site this day and age. :confused:

Darkwolfe · February 21, 2014

I got that too. Promptly snagged the MP4 they're using for that screen so I can use it for a desktop background.

edjny · February 21, 2014

Hopefully they took the site down to install updated software to fix the problems that have been plaguing for the past week or two....

kopper36 · February 21, 2014

I got that too. Promptly snagged the MP4 they're using for that screen so I can use it for a desktop background.

Haha Darkwolfe. Ok, I snagged the MP4 too - it even has the sound. How do I make it my background? I'll google it too.

jd07 · February 21, 2014

Isn't wonderful when a site is good at doing something so much better than what it was intended to lol

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CRUISEBOY305 · February 21, 2014

website is down again =|

RCL Website Down

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