Help. Onboard now. Can't get money back from V giftcard

[Frogdogpal]

did I miss something? On Imagination now. Applied $300 Verizon gift cards to my sign and sail account. Went to casino and played $25. Went to cashier to cash out and she said I had to go to customer services. Talked to two people and they said I could not get back cash. Had to be used for onboard services, purchases etc. Don't want any purchases. Am I out the $300? Yikes.

[LaCal]

I've put gift cards on my sign and Sail card and never had a problem putting X amount of money in the slots and cashing out the rest

 

Gift cards are just like cash

[cruizinisthebest]

I've never had a problem cashing out the balance of gift cards right at guest services. I've never used the casino method, but I thought it was full proof. Maybe not. Perhaps they are cracking down. Lots of people use gift cards.

 

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[sfaaa]

Use it to pay your DSC.

[LaCal]

Did you load the full $300 onto the slot machine?

 

Then played $25$

 

You then should have $275 in your players bank which you can then cash out

[cruizinisthebest]

Did you load the full $300 onto the slot machine?

 

Then played $25$

 

You then should have $275 in your players bank which you can then cash out

That's probably the issue. And as far as guest services, you have to use more than $25 of $300 loaded in gift cards. They're not going to give you 75% of it back in cash.

 

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[mishka422]

Yes, you have to load the entire amount to your casino bank first.

 

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[Frogdogpal]

Thank you all so much. Just went to casino and put my $275 on casino account, played a few $$ and cashed out Got my money. $16 well spent for carnival wifi. Out in the Pacific and pretty fast wifi. Found carnival staff much friendlier than past cruises.

[mishka422]

Glad you got that sorted out.

 

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[crusinpsychRN]

Thank you all so much. Just went to casino and put my $275 on casino account, played a few $$ and cashed out Got my money. $16 well spent for carnival wifi. Out in the Pacific and pretty fast wifi. Found carnival staff much friendlier than past cruises.

 

First I was going to say tell GS and casino staff you got it. Then I thought, no don't or they're make sure this can't be done somehow.