Suzyrn89 Posted March 10, 2018 #1 Share Posted March 10, 2018 We have frequently used Value Trips for the Ft Lauderdale Hyatt and its our favorite place to stay. We requested stays for 2 different trips as far back as 2/25 and have yet to get a response. I've called the Hyatt and they dont have any requests from Value trips, I emailed value trips 5 days ago and have left them a voicemail. Anyone have any luck in the past few weeks doing reservations with them? Anyone have any info if they are still in business? Link to comment Share on other sites More sharing options...
lcgvol Posted March 10, 2018 #2 Share Posted March 10, 2018 I have a reservation with them that was made back in Nov/Dec for my May cruise. It did take them a few weeks to respond. I verified with Hyatt Place that we did have one. However, I am planning on cancelling it because we decided to stay on the beach instead. Link to comment Share on other sites More sharing options...
nat9511 Posted March 10, 2018 #3 Share Posted March 10, 2018 I made a request two weeks ago and have not heard anything yet. I'll give it another week and then start emailing them. Link to comment Share on other sites More sharing options...
Suzyrn89 Posted March 10, 2018 Author #4 Share Posted March 10, 2018 Thanks folks, I didnt recall having to wait this long in the past. Link to comment Share on other sites More sharing options...
NoWhiners Posted March 10, 2018 #5 Share Posted March 10, 2018 Thanks folks, I didnt recall having to wait this long in the past. We used it for the first time back in October. I didn't get a confirmation email from them until late November, after 3 emails to them. By that time, I had called Hyatt and gotten the reservation booking number from them! It was nice to have confirmation from valuetrips though. Link to comment Share on other sites More sharing options...
nat9511 Posted March 12, 2018 #6 Share Posted March 12, 2018 Update!! I received my reservation this morning from Value Trips. Now I am all set. Link to comment Share on other sites More sharing options...
Suzyrn89 Posted March 12, 2018 Author #7 Share Posted March 12, 2018 Congrats, I'm still waiting on multiple reservations....:/ Link to comment Share on other sites More sharing options...
mdgarcia1 Posted March 13, 2018 #8 Share Posted March 13, 2018 I've tried requesting Hyatt Place in FLL through valuetrips two times in the past few weeks followed up by emails and there has been no response. I even gave them an alternate email address in the notes section of their submission form and still nothing. The site says they will respond within 3 business days. I guess it was too good to be true. Link to comment Share on other sites More sharing options...
Suzyrn89 Posted March 13, 2018 Author #9 Share Posted March 13, 2018 I called Hyatt again this morning and no reservation. Just left voicemail on value trips number.... Link to comment Share on other sites More sharing options...
booze brothers Posted March 13, 2018 #10 Share Posted March 13, 2018 We have frequently used Value Trips for the Ft Lauderdale Hyatt and its our favorite place to stay. We requested stays for 2 different trips as far back as 2/25 and have yet to get a response. I've called the Hyatt and they dont have any requests from Value trips, I emailed value trips 5 days ago and have left them a voicemail. Anyone have any luck in the past few weeks doing reservations with them? Anyone have any info if they are still in business? I've given up on them . Just too much stress wondering if I have the dang res. or not. I watch for price drops on other hotels. so far so good. Terrible customer service Link to comment Share on other sites More sharing options...
Colfireman Posted March 14, 2018 #11 Share Posted March 14, 2018 It took me a month to get a confirmation from them. Less stressful as I had booked with Hyatt Place last year so I was guaranteed rooms if VT fell through. I only got one day covered due to blackout days. Link to comment Share on other sites More sharing options...
mdgarcia1 Posted March 14, 2018 #12 Share Posted March 14, 2018 Called hotel and no record of reservation and still no response from valuetrips. Too bad. Looked like a great deal. Link to comment Share on other sites More sharing options...
SteerageJoe Posted March 14, 2018 #13 Share Posted March 14, 2018 One has to wonder when Hyatt Place will put a stop to this? They r getting all these calls from concerned folks. Surely they can fill the hotel themselves at full rate without this Valuetrips headache and discount? But what do I know.... Link to comment Share on other sites More sharing options...
Ashland Posted March 14, 2018 #14 Share Posted March 14, 2018 Value Trips has their fair share of website problems (not unusual) having a bit of patience is/has been worth the great discount rates we've gotten. Link to comment Share on other sites More sharing options...
NoWhiners Posted March 15, 2018 #15 Share Posted March 15, 2018 Value Trips has their fair share of website problems (not unusual) having a bit of patience is/has been worth the great discount rates we've gotten. Ain't that the truth :D But the discounts are great. I'm not sure Hyatt see's the valuetrips web problems. When I spoke to the hotel, they said they get a stack of valuetrips requests at a time and then someone from the hotel goes thru and books the rooms. Doesn't happen fast but always happens! Sounds like a decent partnership to me. Link to comment Share on other sites More sharing options...
Ashland Posted March 15, 2018 #16 Share Posted March 15, 2018 Ain't that the truth :D But the discounts are great. I'm not sure Hyatt see's the valuetrips web problems. When I spoke to the hotel, they said they get a stack of valuetrips requests at a time and then someone from the hotel goes thru and books the rooms. Doesn't happen fast but always happens! Sounds like a decent partnership to me. Yes...and the great thing is once you have your reservation you then work directly with the hotel. I've been able to easily request connecting rooms and bedding choices...makes it easy when needing certain things for booking with our extended families pre-cruise stay's. Link to comment Share on other sites More sharing options...
abccba Posted March 15, 2018 #17 Share Posted March 15, 2018 I recently stayed at the Hyatt Place using valuetrips. I had submitted a request on the valuetrips website on Nov 12/17 (for a stay in Mar 2018) and didn't hear back for just over 3 weeks. I phoned the Hyatt Place on Nov 30/17 and they were able to verbally provide me with my reservation number (but said they couldn't email me the reservation number for some reason - ?security). The person with whom I spoke was also able to confirm that it was booked with the valuetrips rate ($219+tax). With the reservation number, I was then able to look up the reservation on the Hyatt Place website to confirm that my booking was there, which was very reassuring. I also emailed valuetrips again on Nov 30/17 and finally got an email confirmation of my booking on Dec 5/17. While I was waiting, though, I did book another (fully refundable) hotel just in case the valuetrips booking didn't go through. Once I got confirmation from valuetrips and Hyatt Place, I just cancelled the other refundable booking. I agree that the slow communication is somewhat frustrating, but as long as you have time before you leave (and can book an alternate hotel just in case), valuetrips still provides good value for a Hyatt Place booking (paid almost $150 USD less than the quoted rack rate for 1 night). It is also reassuring that once booked, you work directly with the hotel and can see your booking on their own system. Link to comment Share on other sites More sharing options...
Rare starvenger Posted March 19, 2018 #18 Share Posted March 19, 2018 I think they’ve been getting slower. Last year I think it took about 10 days to get my confirmation. This year it was around the aforementioned 3 week mark. But Hyatt Place is such great value for the price that it’s hard to pass up. Link to comment Share on other sites More sharing options...
Suzyrn89 Posted March 19, 2018 Author #19 Share Posted March 19, 2018 Still waiting from Feb 25th request for Oct 2018 and 3 weeks ago for July 2018 request. Called Hyatt again yesterday and they have nothing. Booked Hyatt as a backup at 299/night vs VT at 128/night 😲:eek: Link to comment Share on other sites More sharing options...
laedw Posted March 19, 2018 #20 Share Posted March 19, 2018 I, too, requested a June reservation via ValueTrips for the Hyatt and received a confirmation stating that their confirmation was delayed due to email delivery issues. They apologized for any inconvenience. Now, we want to extend the reservation. I emailed this request to ValueTrips two weeks ago and I'm anxiously waiting for a reply. What is their phone number? Maybe I'll get a quicker response if I call. I'm holding off reserving my airline reservations until I hear from them. (yn) Link to comment Share on other sites More sharing options...
Rare starvenger Posted March 19, 2018 #21 Share Posted March 19, 2018 Now that you have the reservation, it might be better just to call Hyatt Place directly to see if they can handle the request. Link to comment Share on other sites More sharing options...
laedw Posted March 19, 2018 #22 Share Posted March 19, 2018 Now that you have the reservation, it might be better just to call Hyatt Place directly to see if they can handle the request. I called the Hyatt and they suggested that I reach out to ValueTrips again to get the $119 rate. Hyatt would not offer that rate for the extended stay. I just called ValueTrips and no one was available to take the call!:confused: I left a message. Link to comment Share on other sites More sharing options...
Suzyrn89 Posted March 19, 2018 Author #23 Share Posted March 19, 2018 Calling them gets nowhere, it's always a voicemail, I've left 3 messages, found their number on the website somewhere. I would call the hotel directly and ask to extend, don't go through national reservations. Link to comment Share on other sites More sharing options...
nat9511 Posted March 19, 2018 #24 Share Posted March 19, 2018 I have a reservation for Sept. for one night. I decided to add another night and called Hyatt Place and they told me I had to go through Value Trips again.. I just made a new reservation online for the extra night. Hyatt said when I check in they will combine the two reservations into one. Link to comment Share on other sites More sharing options...
Suzyrn89 Posted March 20, 2018 Author #25 Share Posted March 20, 2018 Hope they reply timely and update your reservation. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now