Radbooks Posted October 27, 2018 #1 Share Posted October 27, 2018 Hello all! We're scheduled to be on a cruise over the Christmas/New Years holidays and I'm having some health issues and needing surgery. What does HAL require for cancelling it and returning our money? We do have insurance, but I don't know what is required. A note from the doctor or what? Thanks so much, Rhonda Link to comment Share on other sites More sharing options...
dfish Posted October 27, 2018 #2 Share Posted October 27, 2018 That would depend on the terms of your insurance. Do you have the HAL insurance? The regular or platinum? We had the platinum when we had to cancel and all it took was a phone call. I didn't need any paperwork as it is cancel for any reason. Link to comment Share on other sites More sharing options...
Radbooks Posted October 27, 2018 Author #3 Share Posted October 27, 2018 6 minutes ago, dfish said: That would depend on the terms of your insurance. Do you have the HAL insurance? The regular or platinum? We had the platinum when we had to cancel and all it took was a phone call. I didn't need any paperwork as it is cancel for any reason. Okay, I just checked and it says 'Premium Cancellation Protection'. Is that the same as platinum? Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted October 27, 2018 #4 Share Posted October 27, 2018 Did you buy HAL's insurance or another company's insurance? Link to comment Share on other sites More sharing options...
Radbooks Posted October 27, 2018 Author #5 Share Posted October 27, 2018 51 minutes ago, Krazy Kruizers said: Did you buy HAL's insurance or another company's insurance? It was through HAL. Link to comment Share on other sites More sharing options...
dfish Posted October 27, 2018 #6 Share Posted October 27, 2018 2 minutes ago, Radbooks said: It was through HAL. Well, if it were the Platinum coverage, it would say Platinum. I looked up one of my old invoices and that is the way it is listed. I would suggest you call HAL and ask them. Link to comment Share on other sites More sharing options...
jtl513 Posted October 28, 2018 #7 Share Posted October 28, 2018 (edited) 3 hours ago, Radbooks said: We do have insurance, but I don't know what is required. A note from the doctor or what? Both HAL's Standard and Platinum Cancellation Protection Plans are "cancel for any reason", so all that is required from you is a written statement that you wish to cancel. IIRC in our case we called first and got an email address to send the written statement. https://www.hollandamerica.com/en_US/pre-post-travel-cruise/cancellation-protection-plan.html Edited October 28, 2018 by jtl513 Link to comment Share on other sites More sharing options...
Radbooks Posted October 28, 2018 Author #8 Share Posted October 28, 2018 Thanks everyone! Link to comment Share on other sites More sharing options...
Rare TiogaCruiser Posted October 28, 2018 #9 Share Posted October 28, 2018 I cancelled 4 days before leaving and all it took was a call to my TA, and a joint call to HAL and it was taken care of. No need for anything else. Link to comment Share on other sites More sharing options...
alwaysfrantic Posted October 28, 2018 #10 Share Posted October 28, 2018 Before accepting only a percentage back through HALs cancel for any reason protection, check with your credit card used to book. Some offer really good insurance, and if the issues were not pre existing, may return 100% back as a trip cancellation for a covered reason. Link to comment Share on other sites More sharing options...
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