JULY10 code for Viator not working

[wolfcathorse]

I'm trying to book an excursion for Barbados at viator.com and the promo code JULY10 won't work. It says the promo is invalid or expired.

[broberts]

This area of the website is intended for questions about using the site. 

 

You might find an answer in other areas. Perhaps https://boards.cruisecritic.com/forum/44-saving-money-on-your-cruise-tips-amp-advice/. Perhaps the best place to find an answer would be the source of the promo code or viator.

Edited July 8, 2019 by broberts

[Turtles06]

7 minutes ago, broberts said:

This area of the website is intended for questions about using the site.  . . .Perhaps the best place to find an answer would be the source of the promo code or viator.

 

In this case, I think the OP is in the right place.   The "source of the promo code" is CC itself.  The promo code the OP has flagged as not working is being offered and promoted by CC in a brown banner at the top of the Boards page.  The banner says:  "10% off your next shore excursion -- from Cruise Critic and Viator!   Use Code July 10!."

 

OP:   I am flagging @CC Help Jenn on the Help desk for you here in case she has not yet not seen your thread.

[CC Help Jenn]

Looking in to this

Will let you know what I find out

[broberts]

23 minutes ago, Turtles06 said:

The banner says:  "10% off your next shore excursion -- from Cruise Critic and Viator!   Use Code July 10!."

 

I guess that shows how little attention I tend to give non-red banners.

[gnome12]

17 minutes ago, broberts said:

 

I guess that shows how little attention I tend to give non-red banners.

Do you notice red ones more? It took me a few days before I actually looked at the Log in Issues banner.

[broberts]

2 minutes ago, gnome12 said:

Do you notice red ones more? It took me a few days before I actually looked at the Log in Issues banner.

 

Actually, yes. But that may simply be my conditioning.

 

Banners are great, but too often they are used as advertising rather than important (to most users) communications.

[CC Help Jenn]

Anyone who is having issues with  the promo code being applied can call Viator directly for assistance:

1 (888) 680-1640 

[wolfcathorse]

3 hours ago, CC Help Jenn said:

Anyone who is having issues with  the promo code being applied can call Viator directly for assistance:

1 (888) 680-1640 

Thanks Jenn

[wolfcathorse]

FYI, I called Viator and this promo has a minimum purchase of $200. 

[CC Help Jenn]

13 minutes ago, wolfcathorse said:

FYI, I called Viator and this promo has a minimum purchase of $200. 

Oh I apologize.  I was not aware.  Unfortunately my coworker who set up the arrangement with Viator to give the discount is on vacation.  Perhaps we didn't have all of the details.  I pulled down the announcement until we can find out more.  

[broberts]

@CC Help Jenn, I don't know about anyone else, but using red for all the banners certainly makes me look at them. 

[LauraS]

On 7/8/2019 at 5:14 PM, wolfcathorse said:

FYI, I called Viator and this promo has a minimum purchase of $200. 

 

There is no minimum purchase on this offer.

[LauraS]

Here's more information from the viator.com customer service team:

 

Re:  getting an error message that the "code" is not valid.  This is a browser issue.  In terms of the browser issues, unfortunately this is a known issue but not something we can easily change or update. We generally suggest that you clean your cache and cookies and/or open an incognito window.

[USFLGAL]

Tried incognito just now and still doesn't work.