Problems Booking Shore Excursions

[B113]

Have tried several times to book shore excursions and when I try and pay it says 405 bad gateway.

Edited August 18, 2021 by B113

[Ashland]

IT problem...try later. Nothing unusual here.

[awestover89]

Looks like it's still down. Called earlier to book an excursion, then noticed some price drops on our internet and drink package. Don't feel like calling back, so will wait and see if it's fixed by tomorrow.

[SoCA6ft5]

Thanks B113 for posting, I wasn't sure whether the problem was mine or RCI's.  Looks like the problem is still going on - still get the same error message.

[Anton]

The 405 GET error seems to happen with regularity and often when they have a Cruise Planner sale.  You'd think they would have a traffic monitor with real time sales updates and notice a problem.  But it is Royal Caribbean IT.

[Anton]

I sent a message to RCI on social media and they replied with "we have no known issues with the Cruise Planner so clear your browser cookies and cache and try again".  Of course I've done that and tried four browsers on various devices and continue to get the error. 

[mauraoel]

1 minute ago, Anton said:

I sent a message to RCI on social media and they replied with "we have no known issues with the Cruise Planner so clear your browser cookies and cache and try again".  Of course I've done that and tried four browsers on various devices and continue to get the error. 

LOL when I got that error last night I called to book and the rep was getting the same error!

[LeeW]

Been getting that more lately with Chrome.  Not sure if there is a new version Royal isn't supporting or just Royal.  Couldn't do cruise checkin and actually used old Internet Explorer.