Transferring away from a travel agent?

[ginnyks]

We have dealt with the NH agency for years then for some reason changed to a group out of FL that also has other vacation experiences.  Covid has hit everyone/every organization hard! Our current travel advisor seems stressed out  as she is working out of her home and tries to follow up within the day. ( Even at 8pm !)  We have had a number of Covid related cancellations as did/do many others.   Unfortunately we now have experienced snippy answers/comments from our once greatly appreciated & respected travel advisor.  Her frustrations with RCL, other cruise lines...even her customers...have greatly changed her attitude when dealing customers.  No wonder!

[SarKatush]

I think transferring away from the travel agent is possible, but you should ask royal about the conditions and details.

[Arzeena]

On 10/21/2021 at 5:26 PM, coaster said:

Sounds like a 'Con'. Does this relate in anyway to your issue?

We had issues with them. Contact issues are nothing compared to how we were conned. With the help of Celebrity, we got them removed and cruise line (Celebrity) took over, refunded the over charges, FCCs reinstated, all was made good by X.

[Biker19]

4 hours ago, SarKatush said:

I think transferring away from the travel agent is possible, but you should ask royal about the conditions and details.

Welcome to CC.

[BirdTravels]

5 hours ago, SarKatush said:

I think transferring away from the travel agent is possible, but you should ask royal about the conditions and details.

Welcome to Cruise Critic

 

Tip: Be aware that you are answering a question asked over a year ago. A lot of time, bumping an old thread causes confusion since information in the thread is  sometimes old/out of date. And... the OP probably resolved their issue by now. 

Edited December 20, 2022 by BirdTravels

[taglovestocruise]

3 hours ago, BirdTravels said:

Welcome to Cruise Critic

 

Tip: Be aware that you are answering a question asked over a year ago. A lot of time, bumping an old thread causes confusion since information in the thread is  sometimes old/out of date. And... the OP probably resolved their issue by now. 

Possible OP is still on hold...