Difficulty getting vaccination record validated for Check-in

[Jacob Cavalier]

We are from the UK, Northern Ireland specifically. We tried to check in with the Celebrity app and after 24 hours it has failed to validate a clear photograph of the printed certificate with bar code. I have now tried a photo of the small hand written NHS vaccination card and now waiting to see if it will accept this. Anyone else had this issue or can suggest a way to resolve it? I don’t fancy several hours on hold to Celebrity. I will also try ringing the travel agent in the meantime.

[pooh/tigger]

38 minutes ago, Jacob Cavalier said:

We are from the UK, Northern Ireland specifically. We tried to check in with the Celebrity app and after 24 hours it has failed to validate a clear photograph of the printed certificate with bar code. I have now tried a photo of the small hand written NHS vaccination card and now waiting to see if it will accept this. Anyone else had this issue or can suggest a way to resolve it? I don’t fancy several hours on hold to Celebrity. I will also try ringing the travel agent in the meantime.

Ours took a couple days. You could try to email them. That has worked for us. 

[jelayne]

We was about 8-9 days after we uploaded our vax cards before DHs was validated.  I got a message that mine was not acceptable and to resubmit, which I did and it was validated 2 days later.  I’m guessing that there was a glare on the upload or is was slightly askew.  

[KyleDefends]

Mine took about a day to validate.  My wife's took about two days.  This was last week.

[dcbiker97]

It’s actually not necessary to have it as part of your online checkin.  Celebrity shore side staff will look at it when you get to port and validate it there.  This is based on a Dec cruise. 

[ladylemondrop]

Your NHS card will not be accepted, it has to have a barcode on it. 
 

 

[Homosassa]

It can take awhile for the validation. Ours took about 72 hours to appear as validated.

[39august]

Ours were  never validated. We just showed them at check in.