Difficulty Logging on to MyVikingJourney,

[tipsygirl]

Anyone have difficulty logging on to MyVikingJourney today? After I enter my username and password all I get is a black screen

[cmaasfamily]

Working for me. For what that's worth. 

[tipsygirl]

Just tried again with the same black screen results. I switched from Safari to Google Chrome and was able to log in. First time for the black screen result with Safari.

[Peregrina651]

MVJ has a history of being a bit fussy (a primadonna?) but you did the right things, try a different browser or a different device.

 

If that doesn't work,  wait a few hours and try again.

 

If waiting doesn't help, then it's time to "poll the audience" to see if anyone else is having issues. Ask here and on your roll call.

[Liz Masterson]

I suspect it may have been down for maintenace.  Since ALL the excursions for my cruise seem to be posted now!

 

 

[tipsygirl]

Still get the black screen, only on my Mac, using Safari. Reported to Viking and got an email to change my password. Don't know why that would fix the problem.

[Peregrina651]

1 hour ago, tipsygirl said:

Still get the black screen, only on my Mac, using Safari. Reported to Viking and got an email to change my password. Don't know why that would fix the problem.

 

Not if you can get in on a different browser.

 

You might try clearing the cache, especially if you have the ability to clear just the MVJ files, but that is always a step I suggest with great reluctance since it can effect your relationship with other websites as well. It is a suggestion of last resort as far as I'm concerned.  

[LindaS272]

7 hours ago, Peregrina651 said:

 

Not if you can get in on a different browser.

 

You might try clearing the cache, especially if you have the ability to clear just the MVJ files, but that is always a step I suggest with great reluctance since it can effect your relationship with other websites as well. It is a suggestion of last resort as far as I'm concerned.  

A chat agent helped me go into safari and clear the cache just for MVJ one time. Can’t remember how to do it, but it doesn’t affect other websites.