Contacting RC by phone from UK. Any tips?

[Glebelands]

I’ve tried to call RC seven times in the last two days using two phone numbers and still haven’t managed to speak to an agent. The longest I queued was 20 mins. I’ve tried different times of the day. There isn’t a ‘request a callback’ feature nor is there information about the place in the queue you’re at. Another number I called (on an email I received from RC last week) isn’t available. Bearing in mind I’m selecting options to order a drinks package and buy trips (ie giving RC money) I’m really disappointed at the poor service. 
Does anyone in the UK have any top tips about how best to contact RC without spending unreasonable times listening to gaudy music and disingenuous messages on repeat? Thank you!

[little britain]

0800 018 2020

 

01932 834200 main switchboard 

 

Others have reported success using their web chat pop up thingie 

[Surfguyxxx]

I feel your pain.  I was on hold for 45 minutes recently before I hung up.  

[sgmn]

3 hours ago, Glebelands said:

I’ve tried to call RC seven times in the last two days using two phone numbers and still haven’t managed to speak to an agent. The longest I queued was 20 mins. I’ve tried different times of the day. There isn’t a ‘request a callback’ feature nor is there information about the place in the queue you’re at. Another number I called (on an email I received from RC last week) isn’t available. Bearing in mind I’m selecting options to order a drinks package and buy trips (ie giving RC money) I’m really disappointed at the poor service. 
Does anyone in the UK have any top tips about how best to contact RC without spending unreasonable times listening to gaudy music and disingenuous messages on repeat? Thank you!

Maybe try calling first thing in the morning when USA,  the largest market, is sleeping 

 

Also try pushing the button for new bookings,  we got through easier this way for Celebrity.

 

Edited to say I've just read that you've tried different times of the day 🙃 

Edited June 30, 2022 by sgmn

[Glebelands]

Thanks sgmn. I’ve tried that. I’ve even tried calling Celebrity hoping they could transfer me to RC at the top of the queue. I’ll keep trying weekly. Thanks. 

[kernow]

Have you tried the web chat, they respond to that quickly.

 

BTW, I know it doesn't help but it's not just RCL, I requested a call back from MSC on Wednesday afternoon and have still not had it yet!

 

 

 

 

[little britain]

1 minute ago, kernow said:

Have you tried the web chat, they respond to that quickly.

 

BTW, I know it doesn't help but it's not just RCL, I requested a call back from MSC on Wednesday afternoon and have still not had it yet!

 

 

 

 

I suggested web chat too but OP didn’t respond 🤷‍♀️
 

 

I always get through on the D+ line 0800 240 4261

[kernow]

1 minute ago, little britain said:

I suggested web chat too but OP didn’t respond 🤷‍♀️
 

 

I always get through on the D+ line 0800 240 4261

I haven't had to call RCL recently but last time I used the D+ number I was on hold for a while. I just leave the phone on speaker and carry on doing other things until someone answers. My longest wait (not RCL) has been nearly 2 hours.

[gumshoe958]

If you’ve tried calling an airline recently, 20 minutes is nothing. BA often just tell you they’re too busy to answer and cut you off!