Ncl guest service manager contact info please

[NavinNSK]

Hi guys! This was our 5 trip on ncl and recently had not such a great trip. It all started when they “upgraded” me to a room right over a bar. Needless to say a sleepless night after long day of travelling. Things got even worse from there. I tried emailing guest services and my email got a generic response we are sorry but please come sail with us again type reply. This is not adequate and I want to take to next level but I can’t get in contact with anybody. Can somebody here put me in contact with a manager please! Thanks so much everyone. Ps first 4 cruises on ncl were fantastic. 

[mjkacmom]

Did you put in for an upgrade? It’s a gamble when you give up your chosen cabin for an upgrade (or book a guarantee).

[don't-use-real-name]

Norwegian Cruise Line (NCL)

Norwegian Cruise Line Corporation Ltd. (Norwegian), a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd., is an American company operating cruise line, headquartered in Miami, FL.  The company is best known for its Freestyle Cruising concept, which means that there are no set times or seating arrangements for meals, nor is formal attire required.

7665 Corporate Center Dr.
Miami, FL 33126
https://www.ncl.com/

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Phone Contacts

Main: (305) 436-4000
Customer Service: (866) 234-7350
Toll Free: (866) 625-1164
International: (305) 436-4000

Before your cruise:  800-327-7030 Hours of Operation  Mon-Fri: 8am – Midnight ET, Sat-Sun: 9am – 9pm ET

After your cruise:  https://www.ncl.com/case-submission

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Email Contacts

 

NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable.

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Social Media Contacts

Facebook
Twitter

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Executive Contacts

Primary Contact
Katty Byrd
Vice President, Guest Services
7665 Corporate Center Dr.
Miami, FL 33126
kbyrd@ncl.com

Secondary Contact
Chad Berkshire
Senior Vice President, Revenue Management
7665 Corporate Center Dr.
Miami, FL 33126
cberkshire@ncl.com

David J. Herrera
Senior Vice President, Brand Finance & Strategy
7665 Corporate Center Dr.
Miami, FL 33126
dherrera@ncl.com

Chief Executive
Harry Sommer
President and Chief Executive Officer
7665 Corporate Center Dr.
Miami, FL 33126
(305) 436-4000
hsommer@ncl.com

Frank Del Rio: frankdelrio@oceaniacruises.com

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Last updated: July 4, 2022.

[MotownVoice]

On 8/20/2022 at 9:48 AM, NavinNSK said:

“…had not such a great trip. It all started when they “upgraded” me to a room right over a bar…”

We had a big family, and my parents loved to entertain.  So my earliest, most pleasant memories are being sent to bed at 8 or so and listening to the fun just 20 feet away into the night.   If I wanted to sleep, I slept.  
So I never had an issue with accidentally booking a room over casino, or under the cocktail lounge.  It just reminds me of childhood years.  I feel lucky that way, because clearly it’s not a popular environment for most people.  

[BirdTravels]

Just realize that the external-facing emails for the senior executives are reviewed and responded to by the same call center personnel that answer the general customer service email. Katy Byrd or Harry Sommer do not ever see the thousands of emails sent to those external email addresses. The call center personnel have some canned responses, approved by NCL legal, that they can use to respond to complaints sent to those external email addresses. 

[julig22]

52 minutes ago, BirdTravels said:

Just realize that the external-facing emails for the senior executives are reviewed and responded to by the same call center personnel that answer the general customer service email. Katy Byrd or Harry Sommer do not ever see the thousands of emails sent to those external email addresses. The call center personnel have some canned responses, approved by NCL legal, that they can use to respond to complaints sent to those external email addresses. 

Not sure that is 100% true, at least not with respect to Katty Byrd, based on a couple of interactions I've had.  Probably true for the majority of complaints but some requests are escalated past that first line of support. Just depends on the nature of the correspondence. 

 

I learned years ago that if you send a complaint it might be acknowledged, if you ask for something specific or pose an actual question you are more likely to get an answer and resolution. Business letter writing 101.

[Montanagirlalways]

Did you go to guest services on the ship when you had a problem with your room? That would be the first step. I would have taken any room if noise was the issue and mark it up to lesson learned about letting them pick your room.