Waiting in vain?

[NeepierRoad]

After my Harmony of the Seas cruise this past October, I emailed Customer Service regarding several issues.  After about five weeks I received a response saying RC was escalating my email to "management".  I emailed the original CSR and asked to receive a follow-up email and also stated the same on the customer satisfaction survey that followed the email.  It's been about three weeks so I have to ask, am I waiting in vain?  

Edited November 30, 2022 by NeepierRoad

[HicksRA]

“Management” is probably Royal’s name for The Trash Bin based on their recent policies 

[ONECRUISER]

Been slow for many on here lately. Was l lucky, got back with me in 3 days

[ONECRUISER]

Just now, HicksRA said:

“Management” is probably Royal’s name for The Trash Bin based on their recent policies 

Possible, the old Circular File

[orville99]

21 minutes ago, NeepierRoad said:

After my Harmony of the Seas cruise this past October, I emailed Customer Service regarding several issues.

Depends on the nature of the issue, and whether you first raised the issue while onboard. If you waited until after you debarked the cruise to bring anything that happened/didn't happen on the cruise up, you will probably be waiting until the 12th of never for any substantive reply.

[crewsweeper]

25 minutes ago, HicksRA said:

“Management” is probably Royal’s name for The Trash Bin based on their recent policies 

 

24 minutes ago, ONECRUISER said:

Possible, the old Circular File

This day and age it's the inaccessible "Cloud".   Save something to the "Cloud" and you may never see it again.😁

[footzz]

1 hour ago, NeepierRoad said:

  It's been about three weeks so I have to ask, am I waiting in vain?  

Patience and persistence are required when dealing with shoreside CSR. It once took me over 2 months of constant communications to reach a satisfactory conclusion to onboard issues post cruise.  

[RedIguana]

19 hours ago, ONECRUISER said:

Possible, the old Circular File

Geez, its 2022, not the 20th century. The modern ones are oval😁.

[ONECRUISER]

4 hours ago, RedIguana said:

Geez, its 2022, not the 20th century. The modern ones are oval😁.

Yeah I get it from my Kids and others online about what Century it is everytime I say Dope, Pot or Kool...

[jamin jul]

Does the steel pan band play Waiting in Vain🤔