Name & email address for Princess Cruise Lines President & also email for Jan Schwartz

[prairiesailor]

I am looking for the name & email address of the President of Princess Cruise Lines. Also looking for email address for Jan Schwartz. Did a search but couldn’t find anything. I was sure I had seen it somewhere on the boards. Thanks. Alfred

[PacnGoNow]

2 minutes ago, prairiesailor said:

I am looking for the name & email address of the President of Princess Cruise Lines. Also looking for email address for Jan Schwartz. Did a search but couldn’t find anything. I was sure I had seen it somewhere on the boards. Thanks. Alfred

I show:

John Padgett President Princess Cruises

 

JPadgett@Carnival.com
JSwartz@princesscruises.com

 

[Steelers36]

26 minutes ago, PacnGoNow said:

I show:

John Padgett President Princess Cruises

 

JPadgett@Carnival.com
JSwartz@princesscruises.com

 

We don't know how many email addresses all of the big-wigs have, but Padgett is going to be reachable @PrincessCruises.com.

 

[famski740]

Jan Swartz has been promoted to president of Holland America Group which Princess Cruise Line falls under.

 

 

[PacnGoNow]

1 hour ago, Steelers36 said:

We don't know how many email addresses all of the big-wigs have, but Padgett is going to be reachable @PrincessCruises.com.

 

True. They both work though. Thanks. 
Jan Swartz also has:

JSwartz@HAgroup.com

 

Edited December 10, 2022 by PacnGoNow

[kywildcatfanone]

You can email, but it's going to marketing and not that prrson.

[KarmaCruisers]

17 minutes ago, kywildcatfanone said:

You can email, but it's going to marketing and not that prrson.

That makes me wonder..every C staff I’ve ever known; just has an EA “filter” their email..however it does make me wonder when their email is so broadcasted..perhaps to “people in the know” they have a different email..probably like:

Jan@carnival.com

John@carnival.com

[damiross]

I've learned that it is always a good thing to go to the top if customer non-service doesn't help you.  Even if someone else answers, you still get a better response.

[Sailingbear]

I had good success sending an email to JPadgett@princesscruises.com. Although I did have to send it twice (used Second Request in the SUBJ line for the second note), I got an appropriate response that same day after it was forwarded to a special group within Customer Service. I had been trying to work regular channels for more than 10 months and was beyond exasperated. Sent the email as a last ditch effort after deciding that if the issue was not resolved to our satisfaction, we would NEVER sail Princess again (said that in the email as well).

[prairiesailor]

Thanks for the email addresses. After a cruise I have always sent emails off to the president of whatever cruise line we were on. I point out the good things on the cruise, the names of people who provided us with good service. I don’t really trust the survey to get the people recognized. Also provide feed back on problems encountered as well as suggestions to perhaps improve the product. I have always received replies & occasionally a phone call from the President’s office. Alfred