Price Drop

[100cruisesorbust]

Had a quick question - booked Eurodam in 12/2023 over the Black Friday sale and notice today that their current sale for my booking is the same price but now has 300 on board credit which I didn't have.  I thought I could call and just get the new deal since outside of final payment and they said I would have to cancel the current booking and rebook?  This seems really backwards and a lot more paperwork for Holland America.  Am I missing something?  Thanks 

[rodndonna]

6 minutes ago, 100cruisesorbust said:

Had a quick question - booked Eurodam in 12/2023 over the Black Friday sale and notice today that their current sale for my booking is the same price but now has 300 on board credit which I didn't have.  I thought I could call and just get the new deal since outside of final payment and they said I would have to cancel the current booking and rebook?  This seems really backwards and a lot more paperwork for Holland America.  Am I missing something?  Thanks 

 

Well - if I were you I would ask them to cancel and rebook you then. When this has happened to us in the past, they just added whatever the extra OBC without cancelling and rebooking.

 

Maybe a newbie ?

[cruzingnut]

38 minutes ago, 100cruisesorbust said:

Had a quick question - booked Eurodam in 12/2023 over the Black Friday sale and notice today that their current sale for my booking is the same price but now has 300 on board credit which I didn't have.  I thought I could call and just get the new deal since outside of final payment and they said I would have to cancel the current booking and rebook?  This seems really backwards and a lot more paperwork for Holland America.  Am I missing something?  Thanks 

 

This is the typical way of doing this.  If you call, cancel and rebook right then you should be fine.  If you have a TA, have them do it.  I've done it with mine and actually just did it a couple days ago for a cruise next fall.

 

Linda R.

[KAKcruiser]

Did you get Crew Appreciation with your Black Friday sale?  If so, that will probably go away if you rebook?  Make sure this is a better sale before you change.

[100cruisesorbust]

11 minutes ago, KAKcruiser said:

Did you get Crew Appreciation with your Black Friday sale?  If so, that will probably go away if you rebook?  Make sure this is a better sale before you change.

Oh you know I completely forgot about that.  Not used to going with Holland America I am used to all that being built into the price - thanks.

[100cruisesorbust]

1 hour ago, cruzingnut said:

 

This is the typical way of doing this.  If you call, cancel and rebook right then you should be fine.  If you have a TA, have them do it.  I've done it with mine and actually just did it a couple days ago for a cruise next fall.

 

Linda R.

Thanks - I just never had seen it before where you have to start over....felt like I had someone that didn't know what they were doing.

[KAKcruiser]

They used to just change the fare but recently they are wanting to rebook.  You could try calling again and will maybe get another answer.  But be careful about losing your promos which may or may not be better than the one you are trying to get.

[crystalspin]

33 minutes ago, 100cruisesorbust said:

Oh you know I completely forgot about that.  Not used to going with Holland America I am used to all that being built into the price - thanks.

Even if you/they call it a re-fare, it is essentially a cancel+re-book, and therefore means losing what ever was the promo then for the new fare and whatever is the new promo. And requires a refundable deposit; if non-refundable then you would also lose that!

[Daniel A]

Sometimes deals are offered for new bookings only, and those deals will not cover re-fares.  Thus, the cancel and make a new booking process.  As @KAKcruiser wrote, look before you leap...

Edited December 16, 2022 by Daniel A