Cancelled shore excursion paid with gift card

[groundloop]

If anyone has recently cancelled a shore excursion which was purchased with Carnival gift cards how long did it take to get your refund?  And did it come via an email with a new gift card number?

 

Thanks

[teknoge3k]

Any refund given for anything paid with a gift card, is refunded on a new physical gift card. It may take a few weeks for it to be delivered.

[PrincessArlena'sDad]

Mine came with an email with a new gift card number.  Not sure how long it took though, it was not recent.

[Jeafl]

Our excursion was paid for with a gift card, and then Carnival reversed our itinerary so the excursion had to be canceled because it was on the wrong day.  Why they just didn't switch it to the correct day is a mystery.  In any case, they refused to let us use that money toward another excursion, or put it back on our account to be used elsewhere.  They said their policy is to mail you a new gift card which they said would take 7-10 days.

 

Fast forward to 2 months later...still no gift card.  This was back when you had to wait 5-6 hours on hold to talk to someone.  It took about 4-5 phone calls, and dozens of hours waiting on hold to receive an EMAIL gift card.  I think it was about 3 months after the cruise before it was finally resolved.  Why they couldn't give it to us while we were on board is beyond me.

[Californian]

I cancelled a specialty dinner and received a new gift card number via e-mail within a week. I want to say in a couple of days, but within a week for sure.

[wjttol]

I cancelled a shore excursion paid for with a gift card on a Sat and on Thur I had a FedEx pkg delivered to my house with my a new gift card.

[mz-s]

Carnival must have a good contract with FedEx. One would think it would be easier to just put the funds back on the old gift card...but I'm sure they know best.

[PrincessArlena'sDad]

15 minutes ago, mz-s said:

Carnival must have a good contract with FedEx. One would think it would be easier to just put the funds back on the old gift card...but I'm sure they know best.

From what I understand, Carnival's gift card system doesn't allow refunds to go back on old gift cards.

 

Now, why they don't use e-cards for all refunds, instead of a mix of both, is a different question. You'd think using ecards for refunds would save them the shipping money.

[mz-s]

8 minutes ago, PrincessArlena'sDad said:

From what I understand, Carnival's gift card system doesn't allow refunds to go back on old gift cards.

 

Now, why they don't use e-cards for all refunds, instead of a mix of both, is a different question. You'd think using ecards for refunds would save them the shipping money.

 

Yeah, if they can't reverse a transaction and put funds back on a gift card then just emailing the customer an e-card would make sense.

[JMSMama]

I had cancelled an excursion that was paid with a gift card.  I had received an email explaining that it would be refunded with a new card, but to be patient.  Well, it never came.  I called in and spoke with customer service.  There seemed to be some issues, and I now have a "Carnival Case Number" and they are working on it.  I am giving them some time to look into it further, but assume I will need to call back and track it down again.  The whole experience will make me think twice about using these again.

 

[simplelife]

I had to cancel our recent Elation sailing. I had gotten a carnival gift card as a Christmas and had put on OBC. Within a day or two I was refunded via a virtual gift card.

[TrqoisWtrs]

I just cancelled some excursions paid for with OBC and a gift card.  I received an e-gift card in my email 2 days later, and OBC had been credited back to my booking.