SSCAF001 Posted March 26, 2023 #1 Share Posted March 26, 2023 I will sail May 10, 2023 aboard Nautica. I have just login into my profile on O website and the system tells me that I do not have any booked cruise. When I enter manually the detail of my booking, I have an error message stating : Please contact our Reservations Department for assistance with your booking. We apologize for the inconvenience and thank you for sailing with Oceania Cruises. Is there a technical issue linked to the 45-day mark and it should work later on or could there be an issue with my travel agent not having transferred the balance money and thus Oceania having cancelled my booking? Thanks for your feedback. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 26, 2023 #2 Share Posted March 26, 2023 Did you check today? If so they do IT work on the weekends for some reason Check back Monday or later in the evening This discussions seems to happen every weekend If not restored by Monday I would contact your TA or Oceania Link to comment Share on other sites More sharing options...
SSCAF001 Posted March 26, 2023 Author #3 Share Posted March 26, 2023 3 minutes ago, LHT28 said: Did you check today? If so they do IT work on the weekends for some reason Check back Monday or later in the evening This discussions seems to happen every weekend If not restored by Monday I would contact your TA or Oceania Thanks. This morning it was OK. But now not. I am travelling in New Zealand at the moment. I will try again later. I just wanted to book the specialty restaurants... 1 Link to comment Share on other sites More sharing options...
Rare JRIH Posted March 26, 2023 #4 Share Posted March 26, 2023 1 minute ago, SSCAF001 said: Thanks. This morning it was OK. But now not. I am travelling in New Zealand at the moment. I will try again later. I just wanted to book the specialty restaurants... There is a warning on their website that IT work will be done from 7 - 11 PM EST today. You cannot manage your account during this time. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 26, 2023 #5 Share Posted March 26, 2023 13 minutes ago, JRIH said: There is a warning on their website that IT work will be done from 7 - 11 PM EST today. You cannot manage your account during this time. Amazing too bad not on the Canadian link Link to comment Share on other sites More sharing options...
AMHuntFerry Posted March 26, 2023 #6 Share Posted March 26, 2023 (edited) 14 minutes ago, LHT28 said: Amazing too bad not on the Canadian link Here is the US site since I know this is an amazing acheivement (sarcasm font 😉 ) Edited March 26, 2023 by AMHuntFerry my parentheses was a frowny face 1 Link to comment Share on other sites More sharing options...
Flatbush Flyer Posted March 26, 2023 #7 Share Posted March 26, 2023 1 hour ago, SSCAF001 said: I will sail May 10, 2023 aboard Nautica. I have just login into my profile on O website and the system tells me that I do not have any booked cruise. When I enter manually the detail of my booking, I have an error message stating : Please contact our Reservations Department for assistance with your booking. We apologize for the inconvenience and thank you for sailing with Oceania Cruises. Is there a technical issue linked to the 45-day mark and it should work later on or could there be an issue with my travel agent not having transferred the balance money and thus Oceania having cancelled my booking? Thanks for your feedback. Saturday evenings (EST) are web maintenance times. Accounts are locked during that time. Link to comment Share on other sites More sharing options...
basor Posted March 26, 2023 #8 Share Posted March 26, 2023 Website Maintenance: We are scheduled to perform updates to the Oceania Cruises reservations systems on Saturday, March 25th between the hours of 7 PM and 11 PM EST. During this time, users will not be able to 'make new' or manage existing' bookings. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 26, 2023 #9 Share Posted March 26, 2023 2 minutes ago, basor said: Website Maintenance: We are scheduled to perform updates to the Oceania Cruises reservations systems on Saturday, March 25th between the hours of 7 PM and 11 PM EST. During this time, users will not be able to 'make new' or manage existing' bookings. As I posted above this message is not on the Canadian site so may not be on the site the OP was looking at Link to comment Share on other sites More sharing options...
SSCAF001 Posted March 26, 2023 Author #10 Share Posted March 26, 2023 Thanks for all your answers. You were right. Must have been an IT maintenance issue. Everything back to normal and I was able to book all my specialty restaurant slots. Thanks again! 1 Link to comment Share on other sites More sharing options...
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