Trouble with app...sorry if this was asked before..

[Shippy]

  We are on the Crown Princess next week & have done everything on my ipad with no trouble.

   Since that cruise is so close, I thought I better start checking things on my iphone.

When I click on the app there, it shows the cruise we are taking in November.

I cannot find anyway to to see next weeks cruise.

Any suggestions ??

thanks

 

[Crow9]

Contact the chat support, they are very good at fixing stuff like that.

[Kay S]

1 hour ago, Shippy said:

  We are on the Crown Princess next week & have done everything on my ipad with no trouble.

   Since that cruise is so close, I thought I better start checking things on my iphone.

When I click on the app there, it shows the cruise we are taking in November.

I cannot find anyway to to see next weeks cruise.

Any suggestions ??

thanks

 

Try to go to your profile and see if it's there.

[PacnGoNow]

9 hours ago, Shippy said:

  We are on the Crown Princess next week & have done everything on my ipad with no trouble.

   Since that cruise is so close, I thought I better start checking things on my iphone.

When I click on the app there, it shows the cruise we are taking in November.

I cannot find anyway to to see next weeks cruise.

Any suggestions ??

thanks

 

Make sure first your cruise is shown correctly on the website.

 

If so, go on your phone and delete the App and reinstall it.  Make sure your phone is up to date.  Clear history and cache.

 

If it still does not show, I would send an email to IT and tell them the App does not show your cruise. Explain the type of phone your using, exactly the issue.

In the subject field:  Date of Sail HELP

 

Full name

ship and sail date

Booking number

 

A360ad7@carnival.com
 

You can also call the phone line and pick the option to speak to Ocean Ready team/IT team.

 

Let us know.

 

[Rick&Jeannie]

@PacnGoNow has given you some good troubleshooting steps. If the cruise doesn't show up on the main website it definitely will not show in the app.