Slyfox16 Posted August 2, 2023 #1 Share Posted August 2, 2023 Does anyone have a phone # or a live chat option for MSC? I am having problems with the web log-in and their "technical department" cannot seem to help at all. Link to comment Share on other sites More sharing options...
Rare JamieLogical Posted August 3, 2023 #2 Share Posted August 3, 2023 When you call the main customer service number, I know that one of the options is for technical assistance with the website and web check-in. Is that the number you already tried? Link to comment Share on other sites More sharing options...
Two Wheels Only Posted August 3, 2023 #3 Share Posted August 3, 2023 2 hours ago, Slyfox16 said: Web check in problem 2 hours ago, Slyfox16 said: I am having problems with the web log-in... Is it a "check in" problem or a "log in" problem? How far are you getting before you hit the problem and what message are you seeing? Link to comment Share on other sites More sharing options...
Rare 4sallypat Posted August 3, 2023 #4 Share Posted August 3, 2023 Are you using a mobile or computer web to login/sign on ? Link to comment Share on other sites More sharing options...
Slyfox16 Posted August 4, 2023 Author #5 Share Posted August 4, 2023 Problem is with web check-in, and I am using a Mac. Link to comment Share on other sites More sharing options...
geoff2802 Posted August 4, 2023 #6 Share Posted August 4, 2023 51 minutes ago, Slyfox16 said: Problem is with web check-in, and I am using a Mac. Hi, Try both Safari and Chrome. Some web sites work with one but not the other. Link to comment Share on other sites More sharing options...
Slyfox16 Posted August 5, 2023 Author #7 Share Posted August 5, 2023 Try both sides and it still says I have incomplete information. This is the error message that i get. Link to comment Share on other sites More sharing options...
Heartgrove Posted August 5, 2023 #8 Share Posted August 5, 2023 We are assuming you are within 20 days of departure? Link to comment Share on other sites More sharing options...
Slyfox16 Posted August 7, 2023 Author #9 Share Posted August 7, 2023 We are about 45 days from the cruise. Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted August 7, 2023 #10 Share Posted August 7, 2023 Ahhh…officially you can’t get your travel docs until 20 days before your cruise. Interestingly I was sent the link to one cruise 31 days before. The other I could on,y get to the docs on the website at 20 days. EM Link to comment Share on other sites More sharing options...
Bracarense Posted August 7, 2023 #11 Share Posted August 7, 2023 I had a few problems with Web Check-In too when we had about 50-60 days for departure: kept erasing my phone number; couldn't register credit car; couldn't upload photo... Decided to try to do it on MSC for Me app. It said I could only do it 30 days before. Did it 25 days before departure, everything went smoothly (except for the pic - no upload) and I ghave the e-tickets with me 22 days before departure. Try the app 😉 Link to comment Share on other sites More sharing options...
Heartgrove Posted August 7, 2023 #12 Share Posted August 7, 2023 12 hours ago, Slyfox16 said: We are about 45 days from the cruise. Then that is your problem. Wait until 20 or less days from your cruise. Link to comment Share on other sites More sharing options...
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