Handling of Covid patient

[DrTee]

I posted this on Facebook, but I couldn’t get any advice.  I wonder if anyone here can help me.

 

“I just finished the September 11 to September 29 round-trip transatlantic on QM2. About three days before the end of the cruise I tested positive for Covid so I spent about 2 1/2 days in isolation.  Since we were due to get off the ship on September 29, I was informed that I would be escorted off with other isolated guests. 

I notified the person in charge several times that, although I was in a cabin by myself, I was traveling with a friend and wanted to make sure that we were able to meet up after disembarking.  And I asked how that could be orchestrated.   My disembarkation time was set at 8:30, hers at 10.   I was assured something would be worked out.  

I was escorted out in a wheelchair (I am mobility impaired) and left in a room with one other isolated person on Deck 1 with no further communication about what was to happen next.  We were then taken down an uncovered gangway.  Although they provided an umbrella I still got pretty wet and it was cold.  Well, nobody can control the weather, but I can’t understand why they couldn’t have removed us in some other manner.  

Now comes the worst part. The crew members who got me off the gangway didn’t have a clue what to do with me, and they ended up parking me in a chair by a wall outside with exiting and entering passengers all around.  Remember I’m newly Covid-positive. 

I kept asking them were they really going to leave me outside, sick, wet, and cold, for two hours (or longer).   They told me they had “things to do.”  And I’m wondering how I’m going to find my companion in this mob of people.  

Somebody screwed up.  It wasn’t  those crew members. 

I think this is very serious, and it could have been worse.  

I was able to connect with my friend with the help of a port person.  I feel like Cunard wouldn’t care if I sat out there all day.  They just wanted a Covid patient off their ship.

So I’m asking to whom I direct the letter of complaint I’m writing.  I want to make sure this doesn’t happen to anyone else.”

 

 

[Jim_Iain]

Sorry to hear of your treatment.   Doesn't sound like they handled it very well at all.  Last year I tested positive for Covid on a B2B on Celebrity just before arrival in Southampton.   I was treated a bit better as they escorted us off the ship with ghost busters in hazmat suites spraying a fog in front and back of us.

 

A the Gangway -   It was like they slapped their hands and said good riddance (they actually didn't say that).  We exited the ship in the middle of the luggage hall full of people without masks (UK had dropped all quarantine requirements).  

You might try contacting Cunard at customerservices@cunard.co.uk

 

[Essiesmom]

Did you not have cellphones to keep in contact with your friend?  If not, why not?  EM

[Wagtail adventures]

9 hours ago, Essiesmom said:

Did you not have cellphones to keep in contact with your friend?  If not, why not?  EM

My thoughts too. 

[exlondoner]

Terrible treatment. Completely at variance with the way we were treated at Southampton last year, when of course Covid was being treated more seriously. I hope you are beginning now to recover.

[DrTee]

14 hours ago, Essiesmom said:

Did you not have cellphones to keep in contact with your friend?  If not, why not?  EM

That’s how we eventually touched base, but connection was bad when she was still on the ship and I was outside.   

[DrTee]

They also failed to get my bag to the Luggage Forward people, and my bag is missing.  

[bitob]

That's because the passenger is required to deliver their ow suitcase to the Luggage Forward rep outside the terminal.

 

We have all learned both from this awful episode and the manner in which they are not handling the bags that fell in the water that Cunard is truly incompetent when it comes to solving problems which can easily be solved