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How to change password on Princess.com

Guest Snaxmuppet

By Guest Snaxmuppet,
in Princess Cruises

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Guest Snaxmuppet

Guest Snaxmuppet

Posted
Posted

I have tried many times, using different browsers, at different times of day, after having deleted cookies, after rebooting... nothing works.

 

I would have thought that of all the functionality on the website that login in and being able to change your password were two of the most important to work.

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Guest Snaxmuppet

Guest Snaxmuppet

Posted
Posted
1 hour ago, private92656 said:

Once you log in, click on "My Account", then "My Profile", followed by "Login Information", and "I would like to update my password".

The reason I wanted to change the password was because it won't let me log in. I am certain that I have the correct password as I use a well-known password manager so it is all recorded but I thought that I'd change the password rather than fight it to let me in with the one I already had.

 

So I can't log in either 😞

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Guest Snaxmuppet

Guest Snaxmuppet

Posted
Posted
14 minutes ago, Rick&Jeannie said:

You will not be able to change your password unless you can get logged in.  You'll have to do "forgot password".

Yes I know... Forgot password doesn't work either.

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DHP1 Holiday Sharing Rare

DHP1

Posted
Posted (edited)
54 minutes ago, Snaxmuppet said:

Yes I know... Forgot password doesn't work either.

Interesting should work.  I would love to try it for you in changing my password however, I don’t trust Princess IT.  Try logging in with your booking number assuming you have an upcoming cruise. 

Edited by DHP1
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d9704011

d9704011

Posted
Posted
2 hours ago, Snaxmuppet said:

I have tried many times, using different browsers, at different times of day, after having deleted cookies, after rebooting... nothing works.

 

I would have thought that of all the functionality on the website that login in and being able to change your password were two of the most important to work.

I think I had a problem like this a few years ago.  If I remember correctly, I simply signed up again with Princess and eventually was linked back to my account through my Captain's Circle number.

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Guest Snaxmuppet

Guest Snaxmuppet

Posted
Posted
2 hours ago, DHP1 said:

Interesting should work.  I would love to try it for you in changing my password however, I don’t trust Princess IT.  Try logging in with your booking number assuming you have an upcoming cruise. 

I can log in with my booking number. There is no option to change passwords then as I am not logged in to my account.

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PacnGoNow Holiday Sharing Rare

PacnGoNow

Posted
Posted
4 minutes ago, Snaxmuppet said:

I can log in with my booking number. There is no option to change passwords then as I am not logged in to my account.

Log in to princess.com

left upper side

Menu

My Account

My profile 

Account/contact info  (Move down to)

Log in information.. click Edit 

 

 

 

 

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PacnGoNow Holiday Sharing Rare

PacnGoNow

Posted
Posted
18 minutes ago, Snaxmuppet said:

I can log in with my booking number. There is no option to change passwords then as I am not logged in to my account.

Then it has to be a corrupt

account data issue. You need PCL to fix this for you.  
Have you emailed IT with all the

information, so they can correct your account?

 

Askoceanmedallion@carnival.com

 

Or, call into Princess and submit a ticket for it to be corrected.

 

Do not sign up or register for another account, as that will make it worse.

 

 

 

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Guest Snaxmuppet

Guest Snaxmuppet

Posted
Posted
13 minutes ago, DHP1 said:

Try this.

Password & Login ID Recovery - My Princess - Princess Cruises

That worked! Thanks.

 

But I tried that several times earlier today and yesterday and on each occasion I got the reset email but it would not reset. 

 

This time it did. Thanks again.

 

I can't believe that the login is so flakey though.

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DHP1 Holiday Sharing Rare

DHP1

Posted
Posted
3 minutes ago, Snaxmuppet said:

That worked! Thanks.

 

But I tried that several times earlier today and yesterday and on each occasion I got the reset email but it would not reset. 

 

This time it did. Thanks again.

 

I can't believe that the login is so flakey though.

Your welcome.  That's why we are here for to help others.  I'm glad that it work out ok. 

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DiRonT

DiRonT

Posted
Posted
2 hours ago, LynnSD said:

I have the same problem and could never figure out how to solve it.  
Now I just use my spouse’s acct for random browsing.  When I have a cruise booked I can sign in by using the cruise booking number.  

My husband has been doing this for about a year now.  Would be so nice if this could be an easy fix.  Unfortunately we have 4 cruises in the next 15 months, so are reluctant to keep messing with it in case he gets locked out.

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Rick&Jeannie "Live from...." Rare

Rick&Jeannie

Posted
Posted (edited)
1 hour ago, WisCruiser2 said:

I've tried to change my password and my username - the username is our old email account, so Princess sends the link the old email (even though I've updated the email address for our accounts), which I can't access!

This should be an easy fix...just call in and the rep *should* be able to help you...or maybe better, use the email listed above from @PacnGoNow and give them the details (old AND new email accounts) and they will take care of it.  Then...you should be able to do a password change normally.

Edited by Rick&Jeannie
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Steelers36

Steelers36

Posted
Posted (edited)
7 hours ago, Snaxmuppet said:

Yes I know... Forgot password doesn't work either.

 

6 hours ago, Rick&Jeannie said:

Sounds like you either have a corrupt account or local computer issues. You've already done all the "normal" things to resolve this. I don't know what to tell you...

Sounds like your email address on file got corrupted.  

 

In the pop-up login box for Princess.com, there is a  "Need help?" link.  Click that and select forgot user id.  Another input form appears and you enter Name, BD, and a Contact Email.  Try that and see if you get a response.

 

ETA:  After getting to bottom of pre-existing posts, I see your problem is solved.

 

Edited by Steelers36
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Luv2CtheMouse9

Luv2CtheMouse9

Posted
Posted

Something is wrong with their website.  I can get in but I am unable to change it.  I get this each time:  We are currently experiencing technical difficulties. Please try again. If you continue to have problems, please call 1-800-PRINCESS.

 

The only thing their people overseas can offer is for me to try to do it via incognito.  That ends in the same results.  

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