Early Saver response

I completed the Early Saver price protection form this morning and rec'd no response not even something stating the form was submitted. Should I have gotten something? How long does it take to get a response?

Thanks!

Did you see if they adjusted the price on your booking? I had mine anywhere from 10 min to a couple hours.

Nothing- I should have gotten an upgrade and a OBC.

Nothing- I should have gotten an upgrade and a OBC.

I would do it again. I do remember seeing a confirmation pop up when I hit submit and I think I also got an email saying they received it. Did you check your junk folder in case it was denied?

I resubmitted took moments. OBC was applied but they did not give me the upgrade. I sent a third request. fingers crossed.

I resubmitted took moments. OBC was applied but they did not give me the upgrade. I sent a third request. fingers crossed.

Holy smokes! Good luck!

Did you check off the box allowing upgrades? They have it there because some people specifically don't want to be upgraded (they want to keep their rooms). So you have to confirm that it's ok for them to upgrade you.

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That was a fiasco. So it they took the earlsaver price protection gave me $50.00 OBC gave me a new rate which went up, did not give me the upgrade and asked for an additional deposit. I called and they reversed it but left the $50 OBC good I went to bed. Boom wake up this morning they did it a second time and removed the early saver. once again I call and they fixed it but removed the OBC. OK I understand. What I do not understand is why I could not email my screen shot to someone to fix it.

For those who have had success how in the world do you get them to honor the new rates if they won't let you email the proof? I understand the possibility of an additional deposit as that was part of the original sale but no attach documents to the request. Is there an easier way to get it done correctly?

That was a fiasco. So it they took the earlsaver price protection gave me $50.00 OBC gave me a new rate which went up, did not give me the upgrade and asked for an additional deposit. I called and they reversed it but left the $50 OBC good I went to bed. Boom wake up this morning they did it a second time and removed the early saver. once again I call and they fixed it but removed the OBC. OK I understand. What I do not understand is why I could not email my screen shot to someone to fix it.

 

For those who have had success how in the world do you get them to honor the new rates if they won't let you email the proof? I understand the possibility of an additional deposit as that was part of the original sale but no attach documents to the request. Is there an easier way to get it done correctly?

The first couple of times I submitted an Early Saver form everything went great. Thereafter, everything went downhill with getting the OBC (never wanted an upgrade). My PVP does it now...I just call her and she takes care of it. On my last cruise I submitted, on my own, multiple forms. All went well until the last one. I ended up owing $60 more for the cruise. I called my PVP and she couldn't figure out what Carnival did so she got an accountant on the line for a 3-way and she couldn't see what happened either. Long story short...I ended up spending over a hour on the phone with the accountant while she manually cancelled my booking and then did a new booking with the correct OBC restored. She kept insisting I did everything right but Carnival didn't. So, I've sworn off doing my own and will always use my PVP. If you don't have a PVP you can call the 800 number and they'll take care of it.

I feel your frustration. Been there, done that especially with the people that answer the phones. I know more than some of them and even told one of the girls nicely that she was wrong when she said I didn't have to pay the additional deposit when I priced matched to a rate that didn't have the reduced deposit. She insisted I was wrong. Fine. Hung up the phone, went into my booking and lo and behold the rest of my deposit was due that night or it would have been canceled.

I have also tried to call the 800 number for friends who didn't use my PVP when I noticed a price drop and they flat out refused to do anything. When I said that I saw a lower price online they immediately stopped me and said I would have to submit the form online. They didn't know I wasn't the customer, they just refused to do it and this was on more than one occasion. So from now on I tell everyone that if they want me to handle their cruises, they need to book through my PVP. Because one call to him gets it handled right then and there, no issues.

I'm sorry you are having such a hard time. Maybe you should get a PVP. Won't help much for this time, but for moving forward. I can't stress enough on how having the right one can make life so much easier. People don't think they need one until they do. It costs you absolutely nothing, you maintain control over your booking, and you have one person to call. It doesn't get any simpler or easier.

Oh and make sure you have the same booking numbers and they didn't charge you for more deposits. I just had this happen to a friend. This was on the phone. It's an extremely long story which I won't get into in depth. She did everything right, it was the people at Carnival that messed up. Ended up charging her multiple deposits and trying to hold others as Future Cruise Credits while charging her $50 pp change fees each time. Truly a cluster "bomb".

I too put in for an early saver rate and lost $100 in OBC due to the new rate. I called Carnival and asked them to put me back in the old promotion and they wouldn't do it.

Only call our PVP. The form is a joke; you will not get your price drop/upgrade if it can be denied so easily. We have definitely noticed the changes at Carnival with customer service over the last year. Even their Diamond Desk service has slipped.

I too put in for an early saver rate and lost $100 in OBC due to the new rate. I called Carnival and asked them to put me back in the old promotion and they wouldn't do it.

Did the new rate also have $100 OBC?

I agree with the others that a PVP is the best solution to Early Saver woes. One call to my PVP is all that's needed to claim price drops/promotions, and I can trust that my booking will be handled correctly. I recently price matched my ES New Year's Eve cruise to a casino premier offer that came out for my sail date/ship. My PVP told me up front that I would have to pay more deposit since I'd originally booked under a $50 deposit promotion, but the premier offer saved me a couple hundred dollars on the fare and I'll get $400 casino cash onboard.

In the past I've experienced the same problems others have described: not knowing if the online form was received, inappropriate denials, and errors, which is why I only use my PVP now to handle my ES requests.

I hope you were able to get your ES taken care of.

She did everything right, it was the people at Carnival that messed up.

This certainly happens, but if I could, I'd bet big money that 90%+ of the problems are screw ups by the cruiser or they simply don't understand the booking/promotion process.

This certainly happens but if I could I'd be big money that 90%+ of the problems are screw ups by the cruiser or they simply don't understand the booking/promotion process.

I totally agree. But in this case I know exactly what happened and it is quite a headache. They are almost Diamond so they know what they are doing as well.

Someone mentioned that they won't talk to you about an early saver price drop and make you submit it online, and that is correct. However, once you submit it, they are then allowed to talk to you about it change it manually. So you can submit the form and if it doesn't go through or something goes wrong, call before trying to submit the form again. Better yet, book through a travel agent and let them worry about it.

Hmmm...I have only tried twice, on the same booking. I just called the 800# and they did it right then. No problem. EM