Splendor - Carnival Offering Full Refund if Desired

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 12:07 PM.
#1
2,743 Posts
Joined Aug 2004
Do you have any additional information regarding problems with the Carnival Splendor? Just got e-mail offering full refund for 1-6-13 cruise because of damage to seal of propulsion shafts and 2 nights in Puerto Vallarta (for repairs)? but says no issue of health & safety. As some may remember the Splendor had an engine fire in the last 2 years requiring extensive dry dock with passengers stranded at sea for days (we had to reschedule because of this issue). The 900 number rep didn't have more information about how likely it would be for any possible delays in return date and time. What would you do, sail or ask for a refund?
#2
Boca Raton
3,757 Posts
Joined Mar 2011
Originally posted by qsuzi
Do you have any additional information regarding problems with the Carnival Splendor? Just got e-mail offering full refund for 1-6-13 cruise because of damage to seal of propulsion shafts and 2 nights in Puerto Vallarta (for repairs)? but says no issue of health & safety. As some may remember the Splendor had an engine fire in the last 2 years requiring extensive dry dock with passengers stranded at sea for days (we had to reschedule because of this issue). The 900 number rep didn't have more information about how likely it would be for any possible delays in return date and time. What would you do, sail or ask for a refund?

Sail! if your cruise lasts longer it's on tha house
Expand Signature
Collapse Signature
Nordic Prince (1983)
Enchantment of the Seas(2007)
Serenade of the Seas
Noordam
Caribbean Princess
Carnival Destiny
Norwegian Pearl
Carnival Valor (2008)
Ruby Princess (inaugural)
Carnival Splendor
Independence of the Seas
Liberty of the Seas (2009)
Carnival Liberty
Eurodam
Radiance of the Seas
Mariner of the Seas
Carnival Freedom
Carnival Triumph
Navigator of the Seas (TA)
Carnival Dream
Celebrity Solstice (2010)
Costa Fortuna
Summit
Norwegian Dawn
Carnival Glory (2011)
Brilliance of the Seas (2012): *Diamond cruise*
Mariner of the Seas (TA)
Liberty of the Seas
Carnival Breeze( Sept 2013)
Carnival Conquest *Platinum Cruise*
Serenade of the Seas (TA)
Carnival Sunshine (2014)
Independence of the Seas
Vision of the Seas
Vision of the Seas
Majesty of the Seas (Diamond Plus)
Eurodam
Regal Princess
Regal Princess
#3
The EMPIRE State
24,693 Posts
Joined Jun 2000
I would take the refund. Fellow passengers tend to get a little antsy when the ship doesn't follow the itinerary they booked, but usually worse when the change takes place after they sail.
#4
Sacramento Area, CA
710 Posts
Joined Feb 2004
I would go, 2 days in PV is better then 2 days in Cabo and with the history of the Splendor you know Carnival is scheduled it so it will be ready to go and should be no problems. They don't want another PR disaster like the engine room fire....err....smoke incident....of 2010.
Expand Signature
Collapse Signature




Carnival Dream (Orlando) May 25, 2013 - Exotic Western
Carnival Splendor (Long Beach) January 8, 2012 - Mexican Riviera
Carnival Splendor (Long Beach) May 8, 2011 - Mexican Riviera
Carnival Conquest (Galveston) May 9, 2010 - Western Carribean
Carnival Legend (Tampa) May 10 2009 - Western Carribean
Carnival Pride (Long Beach) May 16, 2004 - Mexican Riviera
#5
Merced California
3,067 Posts
Joined Mar 2006
We were on the 12/9 sailing and had problems. Our original iten was two days Cabo and one day PV. We went to PV first and stayed overnight till 3 pm. then went to Cabo the next mourning. We really enjoyed the overnight stay in PV. The ship stayed at the dock and you could come and go all night if you wanted. Plus there is alot more to do in PV then Cabo.
#6
Close to the border
691 Posts
Joined Mar 2012
I would still go. You will be docked overnight in P.V. as opposed to having to tender back to the ship in Cabo. This way you can experience a little night life in P.V.
#7
Sacramento Area, CA
710 Posts
Joined Feb 2004
Originally posted by welldone60
We were on the 12/9 sailing and had problems. Our original iten was two days Cabo and one day PV. We went to PV first and stayed overnight till 3 pm. then went to Cabo the next mourning. We really enjoyed the overnight stay in PV. The ship stayed at the dock and you could come and go all night if you wanted. Plus there is alot more to do in PV then Cabo.
That is ideal in my opinion. overnight at the dock in PV, so much more to do/see in PV then cabo, but I know carnival isn't making any money on the casino or drinks if they stay in port so its rare when it does happen.
Expand Signature
Collapse Signature




Carnival Dream (Orlando) May 25, 2013 - Exotic Western
Carnival Splendor (Long Beach) January 8, 2012 - Mexican Riviera
Carnival Splendor (Long Beach) May 8, 2011 - Mexican Riviera
Carnival Conquest (Galveston) May 9, 2010 - Western Carribean
Carnival Legend (Tampa) May 10 2009 - Western Carribean
Carnival Pride (Long Beach) May 16, 2004 - Mexican Riviera
#8
Charleston, SC
2,078 Posts
Joined Mar 2005
WOW...hope they get this fixed before the 19th! Don't want to get stuck heading to Hawaii!
Expand Signature
Collapse Signature

Where to next?
#9
Boca Raton
3,757 Posts
Joined Mar 2011
Originally posted by Cricket63
WOW...hope they get this fixed before the 19th! Don't want to get stuck heading to Hawaii!
I won't be a happy camper if I get stuck in the middle of the Pacific
Expand Signature
Collapse Signature
Nordic Prince (1983)
Enchantment of the Seas(2007)
Serenade of the Seas
Noordam
Caribbean Princess
Carnival Destiny
Norwegian Pearl
Carnival Valor (2008)
Ruby Princess (inaugural)
Carnival Splendor
Independence of the Seas
Liberty of the Seas (2009)
Carnival Liberty
Eurodam
Radiance of the Seas
Mariner of the Seas
Carnival Freedom
Carnival Triumph
Navigator of the Seas (TA)
Carnival Dream
Celebrity Solstice (2010)
Costa Fortuna
Summit
Norwegian Dawn
Carnival Glory (2011)
Brilliance of the Seas (2012): *Diamond cruise*
Mariner of the Seas (TA)
Liberty of the Seas
Carnival Breeze( Sept 2013)
Carnival Conquest *Platinum Cruise*
Serenade of the Seas (TA)
Carnival Sunshine (2014)
Independence of the Seas
Vision of the Seas
Vision of the Seas
Majesty of the Seas (Diamond Plus)
Eurodam
Regal Princess
Regal Princess
#10
Charleston, SC
2,078 Posts
Joined Mar 2005
Originally posted by Topo Gigio
I won't be a happy camper if I get stuck in the middle of the Pacific
Us either! But I do hope they get it fixed so the others don't have to cancel their vacations!
Expand Signature
Collapse Signature

Where to next?
#11
Southern California
2,272 Posts
Joined Apr 2003
Originally posted by qsuzi
do you have any additional information regarding problems with the carnival splendor? just got e-mail offering full refund for 1-6-13 cruise because of damage to seal of propulsion shafts and 2 nights in puerto vallarta (for repairs)? But says no issue of health & safety. as some may remember the splendor had an engine fire in the last 2 years requiring extensive dry dock with passengers stranded at sea for days (we had to reschedule because of this issue). the 900 number rep didn't have more information about how likely it would be for any possible delays in return date and time. What would you do, sail or ask for a refund?

This doesn't make sense. Either they are sailing or they aren't. What would refunds to select passengers do? Are they implying there is a chance the ship may break down and giving people the option up front? What about people on the following sailing, like ME!!!!
Expand Signature
Collapse Signature



Inspiration 11/18/2016 - Ensenada
Miracle 09/03/2016 - Cabo & Puerto Vallarta
Inspiration 02/26/16 - Ensenada
Liberty 01/13/16 - San Juan, St. Maarten, St. Kitts, Barbados, St. Lucia, St. Thomas
Imagination 11/19/15 - Ensenada
Imagination 11/4/15 - Catalina & Ensenada
Victory 01/10/15 - Jamaica & Grand Cayman
Liberty 01/11/14 - Cozumel, Belize, Roatan & G.C.
Splendor 01/13/13- Cabo
Splendor 01/08/12 - Cabo & Puerto Vallarta
Spirit 01/09/11 - Cabo
Conquest 09/19/04 - Cozumel & Jamaica
Carnival Paradise - 1989 Booze Cruise
#12
Oceanside, Ca
277 Posts
Joined Jan 2006
We are going on 6 January and glad for 2 days in PV. They need to replace the seals on the shaft and it is more expeditious to do it in PV and they don't have to delay the sailing. The ship will return and be ready to go on 13 January.
#13
Calgary, Alberta, Canada
1,899 Posts
Joined Jul 2005
Bail out now!! We were stuck on the Destiny with propulsion problems (long, long after all the propulsion problems were reported to be resolved). Worst cruise ever.
Expand Signature
Collapse Signature

May 14/17 Freedom of the Seas Western Med * September 28/15 Norwegian Pearl Pacific Coastal * August 14/15 Radiance of the Seas Alaska * November 8/14 Liberty of the Seas Western Caribbean * September 23/12 Carnival Victory Southern Caribbean! * May 9/12 Coral Princess Pacific Coastal! * October 18/10 Carnival Destiny Eastern Caribbean! * September 21/09 Celebrity Mercury PNW! * September 22/08 Monarch of the Seas 4 Day Baja - again! * August 27/06 Mariner of the Seas Western Caribbean! * September 25/05 Norwegian Sun West Coast Repo! * May 10/04 Monarch of the Seas 4 Day Baja! * September 1/90 Carnival Jubilee Mexican Riviera!
#14
San Diego County
2,536 Posts
Joined Feb 2008
Originally posted by sbnuggie
I would go, 2 days in PV is better then 2 days in Cabo and with the history of the Splendor you know Carnival is scheduled it so it will be ready to go and should be no problems. They don't want another PR disaster like the engine room fire....err....smoke incident....of 2010.
Ditto, two days in PV would make it possible to enjoy the nightlife and I don't gamble so the ship's casino being closed in port overnight wouldn't bother me but that could be a deal breaker for some who've booked this cruise.
#15
2,743 Posts
Joined Aug 2004
Originally posted by 4realrod
We are going on 6 January and glad for 2 days in PV. They need to replace the seals on the shaft and it is more expeditious to do it in PV and they don't have to delay the sailing. The ship will return and be ready to go on 13 January.
My TA says it is not usual for Carnival to offer full refunds (sometimes a credit for port changes) so still concerned that this is a routine fix with very low probability of delays or more serious. What are you basing your opinion on?
#16
Southern California
2,272 Posts
Joined Apr 2003
Originally posted by 4realrod
We are going on 6 January and glad for 2 days in PV. They need to replace the seals on the shaft and it is more expeditious to do it in PV and they don't have to delay the sailing. The ship will return and be ready to go on 13 January.
Thanks I mis-read the original post! We love the option of staying overnight in P.V. and would definitely not take the refund!
Expand Signature
Collapse Signature



Inspiration 11/18/2016 - Ensenada
Miracle 09/03/2016 - Cabo & Puerto Vallarta
Inspiration 02/26/16 - Ensenada
Liberty 01/13/16 - San Juan, St. Maarten, St. Kitts, Barbados, St. Lucia, St. Thomas
Imagination 11/19/15 - Ensenada
Imagination 11/4/15 - Catalina & Ensenada
Victory 01/10/15 - Jamaica & Grand Cayman
Liberty 01/11/14 - Cozumel, Belize, Roatan & G.C.
Splendor 01/13/13- Cabo
Splendor 01/08/12 - Cabo & Puerto Vallarta
Spirit 01/09/11 - Cabo
Conquest 09/19/04 - Cozumel & Jamaica
Carnival Paradise - 1989 Booze Cruise
#17
Yankton, South Dakota
8,255 Posts
Joined Mar 2003
You would think with all the problems with the purpolision system, on 12/9 cruise, you would think they would have got it fixed on our cruise. But I guess not.

With the seal leaking is it pouring oil into the ocean or water into the ship?
Expand Signature
Collapse Signature
NCL Norway-2003 Never got the pleasure. We all know what happened to her.
Carnival Paradise-2003 Loved the non smoking.
Disney Wonder-2004 First balcony. Loved Castaway Cays
Carnival Liberty-2007 First cruise with no children.
Carnival Splendor-2009 Swine Flu Cruise Loved San Fran
Carnival Dream-2010 Great cruise
Carnival Valor- January 2012 6 Days is much to short.
Carnival Splendor Do Over-2012 Much to cold. Met alot of great people.
Carnival Liberty-October 2013 Found 2 great places to return. Grand Turk and Half Moon Cay
Carnival Liberty September 2014 Sisters Cruise. Great do over for the third time.
Princess Coral-September 2015 North Bound Glacier Cruise to Alaska 7 days Chuck & I
#18
2,465 Posts
Joined Mar 2012
If your time limited take the refund. Had a friend that was at port for the unexpected 3 days instead of 2 on another line. Something about having to have a unexpected part flown in.

Especially being the Splendor.
#19
The EMPIRE State
24,693 Posts
Joined Jun 2000
Originally posted by qsuzi
My TA says it is not usual for Carnival to offer full refunds (sometimes a credit for port changes) so still concerned that this is a routine fix with very low probability of delays or more serious. What are you basing your opinion on?
For them to be offering full refunds freely, it smells like they're not disclosing something.
#20
The EMPIRE State
24,693 Posts
Joined Jun 2000
Originally posted by Cruizinman
If your time limited take the refund. Had a friend that was at port for the unexpected 3 days instead of 2 on another line. Something about having to have a unexpected part flown in.

Especially being the Splendor.
She ended up going back into service a full month after they said she would after the fire, in Feb of 10 instead of January.