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uktog

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Everything posted by uktog

  1. What you are talking about is an excursion so you can use OBC either onboard or before boarding
  2. And you do not have to go in line (I presume you mean in line onboard and not online on a computer/phone) on embarkation day when lines are longer anyway as people deal with a variety of issues. Chill out and go when there are no lines later in the cruise. You only need your OBC sorted just before you disembark and as regards your loyalty future cruise sales can also help. Again no one is reporting problems with points. @excitedofharpenden is right - you are worrying over nothing, time to stop flogging the deceased horse
  3. Interesting. The way that’s shown eg not in the standard list of perks I’d say it was a special booking offer. We’ve certainly never had OBC as a standard CC perk
  4. Club continent suites never had it, it was just the bigger ones that got the OBC
  5. 14.55 today (10th July) aka 7 days before boarding, we have received the standard email others have been sent advising us of the cancellation. Imagine all those folks who are not on social media how they are feeling right now especially if they learn we had clocked the information far sooner.
  6. Buy one get one half off (or half price) By the way Google can be your friend 🙂 had to use if for AMFYOYO which I agree is an offensive term - however your first line is also a little insensitive also in the context used
  7. Large OBC was something UK guests rarely enjoyed as it is not part of their normal travel agent model. As regards the big suites, I too was told by the call centre that it is no longer offered. I suspected it was an agent not knowing the product at the time.
  8. You are also going to find onboard apart from having access to a venue for breakfast everywhere else onboard is accessible to everyone (albeit some pay to access). The concept of “sweeties” is alien to Azamaras onboard experience
  9. Leave it until you are on the ship. That will be plenty time as it can be purchased with OBC - done it many times
  10. There are certainly people on FB saying their agent has good connections and has got them more though they won’t say what. I don’t buy the insurance coverage line sorry. Our plans are trying to take shape but we are restricted on dates and the other issue at this late stage is flight availability and prices. Had we been booking the options at the time we booked Explora our late July holiday would have cost half what it potentially will now something the 30% does not reflect. There are no last minute deals here except on mega boat lines we don’t do. I do hope you are reunited with your luggage very soon
  11. I can see why confidence and faith wouldn’t necessarily be restored by that response. However to reassure you re the red box message that’s pretty standard if any organisation where they quote your email who are running a certain type of incoming mail system. Our work system has it though I often remind our IT folks it’s pointless I see it so often it goes right over my head.
  12. uktog

    New website.

    It should have been that was a failure if it was not. If it was it’s irrelevant how inclined RC is to sort things out, the contract should cover reasonable performance.
  13. uktog

    New website.

    But that data should have been included in the original data transfer specification so it’s not down to RC what they want to do.
  14. I am so sorry to hear this. Sharing your pain ❤️
  15. It is an extremely pleasant dinner served in the library on ships that have them or on Onward I believe at the back of a speciality restaurant It is a set degustation menu with a choice between two mains in which the chef shows off their talents, and the sommelier pairs appropriate wines with it. It is almost always hosted by Captain and other senior officers are present It’s a delightful evening.
  16. uktog

    New website.

    To use the free nights you are you travel agent have to call Azamara to get pricing it’s not a simple case of a percentage off an advertised price. It’s three nights reduced from the rate at is Azamara‘s highest rate so not so advantageous as you might think. Having to call is the same as it was on the old website, it’s no different
  17. I read over on Facebook that some agents are managing to negotiate more than 30% future credit. Is anyone aware of this and anything they can share?
  18. I believe the crew are all onboard already and are using the time for catching up on training
  19. It will not be known until after you board and even then the night could change for a variety of reasons (weather, access to fresh supplies). They will try and hold it on a night when the cruise does not leave port until after 2000
  20. If you mean Best of the Best for the Club World and Club Ocean suite guests, yes they are
  21. I think you are correct - I think it is under Revenue Management which may or may not have an invisible manager onboard - invisible in that their role is not customer facing. It was impossible to give feedback last year and we did manage to get a moderate amount back (though it should have been nearer 100%) on a highly unsatisfactory premium excursion. We were on a b2b and saw the same problem the following week. They take so long (deliberately??) to tell you their decision - if indeed they do - that you cannot use the OBC as the shops arent open the last day in port etc. Maybe that of course is good revenue management.....
  22. You could get a clue last night on the Paroc website if you clicked on their marine references. Interesting today they have taken the pages down but I do remember Royal Caribbean Advernture of the Seas was one
  23. Edinburgh to Athens return from Venice £3613 for two in business with BA or £2281 economy
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