Here’s the reply I received.
IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDITDear Thomas,Thank you for providing us with the required documentation in order to process your shareholder on board credit. Credit in the amount of $ has been applied to your reservation and will be posted on your sail and sign account. Please note this will not appear on your cruise manager however it will reflect on your revised guest confirmation listed under the Itemized Charges as On Board Credits.We value your business and hope that you will enjoy a fun and memorable cruise with us.