I had a cruise booked. MSC canceled. Covid, BUT if you rebook you get $200. On board credit. So we rebooked, BUT customer service said that i didn't qualify , because customer service Canceled, MSC had our deposit. So since the rep I talked to didn`t handle things properly, i` m out 200 obc. She couldn't get the obc to apply, so she said she would just cancel, send our deposit back, i asked numerous times, will this affect the obc. Her answer was I always no. I've tried several times, and have been told no several times. We also had $50 obc from the canceled cruise, so we actually are out $250.00