Posted December 14th, 2017, 10:35 AM
They are doing away with Casino rates (at least as of yesterday decisions.) The rates will be whatever can be looked at by Royal’s sale du jour, Crown and Anchor discount, state of residence discount....The people who answer the phones at CR do take our comments back to the marketing / revenue people. For those of us who have been in the program for years we have seen the changes - not good for us. I think so many of us loved Casino cash back waiting for us. The people who answered our calls had the ability to do extra things for us. Now, not. Their hands have been tied. Royal no longer cares about how we played over multiple cruises. Now Royal wants CR only to look at what we did on past cruise - singular. If someone drops a 5 dollar bill into a slot machine they are considered CR members. If your last cruise is port intensive there is less time in Casino. Those comments also have been taken back to management. A 3 night cruise will be less time in Casino. Those comments also have gone back to management. Table players seem to be at the mercy of the dealers..how is play being tracked? Incentives have been going away... Not as good as it used to be....will things change after Jan 1..... maybe....
I believe you have hit the nail on the head from my recent experiences.
I play Table games and seem to end up on the roulette table mostly. On Roulette I buy in to get real chips and not colors. Last week they made me buy colors, so my chips were $5. New dealer comes up, I have four colored chips on Outside first 12. Dealer sees me place bet. Says nothing, then spins. My first 12 hits. He starts paying out other winners and then with his finger flicks my chips, my bet, off the table towards me and pulls the marker. I was ripped. This wasn’t an honest mistake, it was rude and not appropriate. I called the pit boss over and asked him to remove the dealer. He did. I had a good run going and this was just bad karma to me. I choose to retire after the next spin. Didn’t get a certificate although I played a fair amount.
I didn’t get my status because on very port intensive cruise on Freedom in September, I failed to reach 1000 points.
My last play was on Brilliance.
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