Random question .... can shore based staff see anything crew staff have written......

Random question I know, just in light of GDPR and all that, just had a random thought of curiosity.

If a crew on board document anything about you and any possible experience you encounter, would this be visible to shore based staff. So like if anyone raised an issue on a cruise from last year would this be visible to shore based staff this year.

And vice versa I guess.

Random I know.

When you say "shore based staff", do you mean the folks working at the port? Typically these are not employees of the cruise line, but rather of the port or a subcontractor. They just wear uniforms/name tags to make it look otherwise. As such they wouldn't be privy to any info beside your check-in info.

That being said, if a company collects data on you, they can generally share it within the company.

The real questions is, what is your concern?

I believe by "shore-based staff" OP means headquarters staff.

So when I say shore staff I mean people at reservations and customer service etc.

There’s no real concern. Data protection in the Uk and EU has become really strict in light of The GDPR changes recently and it is a right pain in the backside at times. So just wondered how it applied in this scenario.

Like I said it was a random question out of curiosity which popped into my head today. Don’t know why I thought of it. I think it was just in my head that anything that happened on a ship would have no relevance to someone in reservations so would it be shared, vice Versa, etc. I don’t know if I’m explaining myself very well :)

This is probably a question that only NCL can answer, so you should give them a

If something happened such as a crime, fight, assault, etc., and the offender was banned from NCL, that info would be tied to them in NCL's system for reservations/customer service to see.

I can't imagine what other info. you would be asking about.

Hypothetically, if you did something naughty enough to get kicked off the ship, then yes, that information would be shared with HQ/corporate. Beyond that, I don't think they keep records of behavior (unless it is casino spending, lol)

So when I say shore staff I mean people at reservations and customer service etc.

 

There’s no real concern. Data protection in the Uk and EU has become really strict in light of The GDPR changes recently and it is a right pain in the backside at times. So just wondered how it applied in this scenario.

 

 

 

Like I said it was a random question out of curiosity which popped into my head today. Don’t know why I thought of it. I think it was just in my head that anything that happened on a ship would have no relevance to someone in reservations so would it be shared, vice Versa, etc. I don’t know if I’m explaining myself very well :)

Really had no idea what the GDPR was, so I looked at a quick overview. It seems that as long as data on a person is handled "for the reasons it was collected" it is lawful to disseminate within the company. So, data about complaints against a passenger, or security reports, would be shared with corporate security and legal, and if determined that the passenger was unwanted onboard, then this finding would be passed to reservations, but not the data that produced the finding. Same thing with passenger spending habits, this could be transmitted to corporate revenue development, for use in determining what things are attractive to passengers and what isn't, as that is the reason the data was compiled, but it wouldn't be sent to reservations, for instance, to say "this customer doesn't spend a dime onboard, don't book him". Just my take.

I can't believe there's any system anywhere that manages customer info to not have the ability to identify a person as a PITA. Maybe it's the "karma" feature?

Really had no idea what the GDPR was,

Feel lucky, we have spent more than a year to get our contracts right, and after getting the new contracts signed there are still some problems it seems so we need to redo it. And it's complicated.

so I looked at a quick overview. It seems that as long as data on a person is handled "for the reasons it was collected" it is lawful to disseminate within the company. So, data about complaints against a passenger, or security reports, would be shared with corporate security and legal, and if determined that the passenger was unwanted onboard, then this finding would be passed to reservations, but not the data that produced the finding. Same thing with passenger spending habits, this could be transmitted to corporate revenue development, for use in determining what things are attractive to passengers and what isn't, as that is the reason the data was compiled, but it wouldn't be sent to reservations, for instance, to say "this customer doesn't spend a dime onboard, don't book him". Just my take.

I'm not really sure NCL actually falls under GDPR, as it EU law. But if does: it gives you extreme rights IMHO. Like "Give me everything that's electronically stored which is about me". Not just name and address, but each phone call if there's a record of it. Each payment, if there's a record. If the ship kept a log on when you got on or off the ship: you must get it. In a "machine readable format", like Excel or PDF.

The casino uses data on your spending to decide if it will offer a new cruise. I see no reason why the data on how many gold by the inch you bought couldn't be used for that same reason.

If a crew on board document anything about you and any possible experience you encounter, would this be visible to shore based staff. So like if anyone raised an issue on a cruise from last year would this be visible to shore based staff this year.

I think they do. Also, if I complained about the noisy cabin to Guest Relations on my last cruise and asked HQ not to get "one of those noisy cabins again", I'd expect them to check out what the original complaint was, and what happened to it. So they could answer something like "I see you were right below the swimming pool. We'll move you, don't worry" or something like that.

What would be the point of documenting an incident and not passing it up the line? The big fight on the Carnival cruise last year, I'd be willing to bet that every cruise line has a copy of those report's with name's included.

So like if anyone raised an issue on a cruise from last year would this be visible to shore based staff this year. .

BTW, I asked for a refund for drinks I bought on the same day as I bought a package. I was more surprised that the shore staff was willing to grant the request than they had a complete record of every single beer, with a timestamp. Today, it would be more costly to devise and implement a system to destroy those records than to simply keep them, so I wouldn't be surprised if X still remembers which cocktails I ordered at what time 3 years ago. Or in 30 years, when it's 33 years ago. The GDPR also has a "right to be forgotten", but you need to send a request for that, it's not automatically done unless a "What happens in Vegas" act gets adopted.

Some not quite accurate information on GDPR in this thread.

It applies, as well as to data controllers inn the EU, to data controllers outside the EU who offer goods and services to individuals in the EU. Therefore NCL must abide by GDPR when providing their services in the EU.

NCL can only process your data for a lawful purpose. They can only keep it for as long as is necessary.

You have a right to know what data of yours they hold and the purpose of holding it and you have a qualified right to instruct the erasure of your data.

There are loads of other considerations. Best thing for you is to ask NCL what data of yours they have and the purpose of the processing. Once you know that you can decide what to do next, if anything.

If you're in the UK go to the Information Commissioner's website for all you need to know.

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BTW, I asked for a refund for drinks I bought on the same day as I bought a package. I was more surprised that the shore staff was willing to grant the request than they had a complete record of every single beer, with a timestamp. Today, it would be more costly to devise and implement a system to destroy those records than to simply keep them, so I wouldn't be surprised if X still remembers which cocktails I ordered at what time 3 years ago. Or in 30 years, when it's 33 years ago. The GDPR also has a "right to be forgotten", but you need to send a request for that, it's not automatically done unless a "What happens in Vegas" act gets adopted.

When folks complain about internet speed on the ship, what they don't realize is that most of the bandwidth is taken up by the ship's functions. Every POS register is online, realtime, to corporate headquarters, which is why shore staff have these records for you. All accounting, purchasing, and maintenance is online 24/7 to corporate.

Dunno about the OP's question but one interesting thing I did learn from a crew member on another line (and I would expect it applies to all of them) is that if a guest is a problem guest (a drunk, angry person that yells at staff, etc.) that info gets entered into the ships computers so that when your card is run the the ships personnel see that information. Heck, I've been on my best behavior ever since;p:o

I am under the impression that all corporations keep "files" on customers nowadays.