Interesting Email from Princess about Royal

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#21
1,616 Posts
Joined Nov 2005
Rc'd the same email today for our 5/01/18 sailing on the Royal. With all the problems this new technology is having, and the photos of guests wearing what my 7 yr old niece affectionately calls "GPS dog tags for humans" in their formal attire, I have little interest in opting into this program.

Darcy
#22
VA
613 Posts
Joined Mar 2008
Interesting, we have not received any emails regarding our Regal cruise in the beginning of March, and final payment was made last Monday
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#24
866 Posts
Joined Jan 2006
Received the email for the July 24, 2018 sailing on Royal. I’ll call and see about the OBC. Doesn’t hurt to ask.
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#26
Kitchener, Ontario
77 Posts
Joined Sep 2009
We are 65 days out and received the email last night. I called Princess to complain and was told because ours was an agent booking, our TA would have to call to negotiate any compensation. A half hour after emailing our TA, She got us $100 OBC each.

I questioned if the medallion internet would be available on the cruise as the upgrade would have been done while the ship was in dry dock. The princess agent told me no.
#27
Minnesota
117 Posts
Joined Jul 2005
We are on the Royal for 20 days in Feb. and received $200 per person onboard credit.
($100pp per cruise) after a call to Princess. It pays to make that phone call.
#29
sw, Fl - Fort Myers Area
6,121 Posts
Joined Nov 2015
Originally posted by missm54
We are on the Royal for 20 days in Feb. and received $200 per person onboard credit.
($100pp per cruise) after a call to Princess. It pays to make that phone call.
What dates were your scheduled for?
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#31
sw, Fl - Fort Myers Area
6,121 Posts
Joined Nov 2015
Originally posted by mthomp5
So far, we haven’t receive an email for our 4/27/19 cruise on the Royal
Looks like they plan to be in full operation by that time.
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#32
Minnesota
117 Posts
Joined Jul 2005
Originally posted by floridalover5623
What dates were your scheduled for?
We received $100 pp for each leg of our 20 day cruise (2 cruise segments) Feb. 8-28. They were designated as medallion cruises until recently.
#33
New York
452 Posts
Joined Nov 2011
Originally posted by Thrak
Booked on Caribbean Princess for the March 18, 2018 rollout on that ship. No email and the cruise is still showing the OM banner on the Princess site. Keeping fingers crossed...
Considering final payment is due for this cruise this coming week..I hope they don't wait until end of December to notify us of no OM on this March 18 Caribbean Princess cruise.

After reading what is going on (or not going on) with the roll out of the OM on the Royal and Regal..just cancel it on the Caribbean now. Hate when companies play games with their customers. Be truthful..bad PR sticks with you for a long time.

The cost of this cruise increased when they designated it the first OM cruise. I'm sure many who stuck with the ship, after being notified it was changing itinerary due to slight engine trouble, will be upset. And I am also sure, many don't care..but it should be your choice before final payment.
#34
New York
16 Posts
Joined Jan 2013
Originally posted by missm54
We are on the Royal for 20 days in Feb. and received $200 per person onboard credit.
($100pp per cruise) after a call to Princess. It pays to make that phone call.
Oh that's good to hear! I'm on the 2/8 leg of that cruise! I will definitely make that call. We are in a mini-suite, so hopefully that means $100/pp. Thanks for the info!
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#35
Gulf Breeze, Florida
240 Posts
Joined Dec 2013
We called both Princess and our TA and DID NOT receive any OBC. Any insight, examples or assistance in working this out is appreciated

Cheers
Steve & Vicky
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#36
Loveland, CO
1,809 Posts
Joined Sep 2003
Today just got "the email" about no OM for my Royal cruise of October, 2018!! So they are really backing off the OM for the Royal aren't they. Am a little more disappointed about this cruise than my March, 2018, cruise as I could understand the delay, but all the way to OCTOBER of next year. Yeah, now I am disappointed.

Pooh
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#37
Kitchener, Ontario
77 Posts
Joined Sep 2009
Originally posted by GonzoWCS
We called both Princess and our TA and DID NOT receive any OBC. Any insight, examples or assistance in working this out is appreciated

Cheers
Steve & Vicky
Our email came after our final payment was made. I told them I was disappointed that we would not experience the advertised ocean medallion cruise, and said this was the reason we picked this cruise. An OBC wasn’t offered but I asked for compensation.
#38
Weeki Wachee, Florida
10 Posts
Joined Jul 2011
My wife and I just returned from a B2B (14 days) on Regal Princess. We were supposed to get "The Medallion", but got letters before we left that said our stateroom was not located in the Medallion test area. We used the normal card for everything, as usual, but there were people that did have the medallion. I overheard some talking that the medallion would not open their door. The cruise card now has a chip inside of it, so you just need to wave it above a device in the shops to make your purchases. Because of the chip, we were told that they can not punch a hole in the card anymore. Just so you know. The best thing we encountered was the new WiFi. Because we are "Platinum", we had unlimited WiFi access for the full 14 days, at No Charge, and it worked much better than the old system. I was told that a good portion of the corporate IT dept was onboard, trying to work out the bugs, which seem to be many.
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#39
Wisconsin
6,339 Posts
Joined Jan 2012
My wife and I both received the E-mail from Princess about not having the Medallion up and running for our November 9, 2018 cruise on the Royal. I had to call Princess to arrange for some Princess transfers for our California coastal cruise in March. After taking care of that, I asked about the medallion not being ready for our cruise in November. She got a hold of customer relations and they said the medallion may be in place by then. So extra OBC may be possibility, but Princess won't know till closer to our cruise date.
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#40
Loveland, CO
1,809 Posts
Joined Sep 2003
Originally posted by Kenosha Cruiser
My wife and I both received the E-mail from Princess about not having the Medallion up and running for our November 9, 2018 cruise on the Royal. I had to call Princess to arrange for some Princess transfers for our California coastal cruise in March. After taking care of that, I asked about the medallion not being ready for our cruise in November. She got a hold of customer relations and they said the medallion may be in place by then. So extra OBC may be possibility, but Princess won't know till closer to our cruise date.
Thanks for the input. We will be getting off our 14 day cruise from Canada, the day you board!! I thought that was the case because when I talked to corporate today they told me that OM at that time may become possible but don't want to make any promises until it is much closer to our sailing and to see the status of OM installations.

Pooh
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