PH8 Posted June 8, 2015 Author #4576 Share Posted June 8, 2015 Have this information on the Googledoc:"Ana Jiminez back in CL from 3-15-2015 until 5-2015; Fernando Ugalde Nadal -- returning soon, date to be announced" https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0 Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant.. Link to comment Share on other sites More sharing options...
CRUISEMAMI Posted June 8, 2015 #4577 Share Posted June 8, 2015 Yes, just read this on Fernando's FB wall! :( Link to comment Share on other sites More sharing options...
internetwhiz Posted June 9, 2015 #4578 Share Posted June 9, 2015 Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant.. Fernando says he is deciding this week which river cruise line he's going with. Has more than one offer. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 9, 2015 #4579 Share Posted June 9, 2015 And they still had good number of Brazilian staff as Splendour just got to Venice from Brazil apparently, but an update on concierges presently on this ship: Concierge - Gisleni Araujo (Ext. 4630) Diamond Concierge - Eliana Garcia (Ext. 4632) I will have to say the Splendour crew was great on this Greek Isles cruise, very good service. Thanks -- great information. Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 9, 2015 #4580 Share Posted June 9, 2015 Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant..This is new news at least to me. I updated Google Doc. Thanks for the update: https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0 Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 10, 2015 #4581 Share Posted June 10, 2015 I got information that Rahul is having to stay on FR for another week (getting off on June 21 instead of June 14). When I confirm it, I will update the Googledoc. I would expect that he will be back on FR on Aug. 2 instead of July 26. Link to comment Share on other sites More sharing options...
cincicruisers Posted June 10, 2015 #4582 Share Posted June 10, 2015 Ricardo mock is on the Navigator Link to comment Share on other sites More sharing options...
PH8 Posted June 10, 2015 Author #4583 Share Posted June 10, 2015 Poor Rahul...he is not one bit happy..RCCL seems to do that a lot..it's just not right. :mad: Link to comment Share on other sites More sharing options...
Lmack Posted June 10, 2015 #4584 Share Posted June 10, 2015 Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her. Link to comment Share on other sites More sharing options...
BoyntonBeth Posted June 10, 2015 #4585 Share Posted June 10, 2015 Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her. I wasn't going to chime in, but now I see the same pattern. Don't expect anything to improve. She gave notice about a month ago that she would fulfill her contract and not come back. Katya, in the Diamond Lounge will move to CL. She was wonderful! Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 10, 2015 #4586 Share Posted June 10, 2015 Ricardo mock is on the Navigator Thanks -- I have him boarding NV on March 8 -- guess he will be until early July. Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 10, 2015 #4587 Share Posted June 10, 2015 Poor Rahul...he is not one bit happy..RCCL seems to do that a lot..it's just not right. :mad:He's pretty bummed. This is the 4th time in a row. He told me he was coming back on July 26 (when he was leaving on June 14). I guess he will re-board FR on August 2. He should be in the CL for our Aug. 30 FR cruise. Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 10, 2015 #4588 Share Posted June 10, 2015 I wasn't going to chime in, but now I see the same pattern. Don't expect anything to improve. She gave notice about a month ago that she would fulfill her contract and not come back. Katya, in the Diamond Lounge will move to CL. She was wonderful! Looks like she will be on RA until mid-August from the Google Doc. https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0 Link to comment Share on other sites More sharing options...
PH8 Posted June 10, 2015 Author #4589 Share Posted June 10, 2015 He's pretty bummed. This is the 4th time in a row. He told me he was coming back on July 26 (when he was leaving on June 14). I guess he will re-board FR on August 2. He should be in the CL for our Aug. 30 FR cruise. I know..saw his FB posts...saw a comment from you on there..:p Link to comment Share on other sites More sharing options...
homeschoolmama Posted June 10, 2015 #4590 Share Posted June 10, 2015 (edited) Bertie just told me that for the Aug 2nd cruise Rahul will be in cl and Bertie will be in dl. Sent from my SCH-I915 using Forums mobile app Edited June 10, 2015 by homeschoolmama Link to comment Share on other sites More sharing options...
critterchick Posted June 10, 2015 #4591 Share Posted June 10, 2015 Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant.. Good news for him, sad for us. We always enjoyed seeing him onboard Mariner and then Allure.:( Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted June 10, 2015 #4592 Share Posted June 10, 2015 Enjoyed when Fernando and Rahim were in the CL on the Allure last year. Are the concierges' contracts 4-2 or 6-2? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 11, 2015 #4593 Share Posted June 11, 2015 Bertie just told me that for the Aug 2nd cruise Rahul will be in cl and Bertie will be in dl. Sent from my SCH-I915 using Forums mobile app That would track with Raul leaving a week later on June 21 for his vacation. Link to comment Share on other sites More sharing options...
joepeka Posted June 11, 2015 #4594 Share Posted June 11, 2015 (edited) I wasn't going to chime in, but now I see the same pattern. Don't expect anything to improve. She gave notice about a month ago that she would fulfill her contract and not come back. Katya, in the Diamond Lounge will move to CL. She was wonderful! (deleted). Edited June 11, 2015 by joepeka Link to comment Share on other sites More sharing options...
PH8 Posted June 12, 2015 Author #4595 Share Posted June 12, 2015 He's pretty bummed. This is the 4th time in a row. He told me he was coming back on July 26 (when he was leaving on June 14). I guess he will re-board FR on August 2. He should be in the CL for our Aug. 30 FR cruise. Rahul is going home Sunday :D I'm so happy for him. Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 13, 2015 #4596 Share Posted June 13, 2015 (edited) Rahul is going home Sunday :D I'm so happy for him.I saw that too -- isn't it fabulous!! Think he will be back on July 26, 2015. So he will be on FR for our 8-30 cruise Edited June 13, 2015 by SherriZ366 Link to comment Share on other sites More sharing options...
HandE Posted June 15, 2015 #4597 Share Posted June 15, 2015 Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her. We were on Radiance transpacific & didn't see her once in the concierge lounge. After several days of a huge crowd piling into the DL, she did a bit of "trolling" so we did meet her there...and remained in the DL! Katya was excellent! So glad to hear she'll be moving into the CL! Link to comment Share on other sites More sharing options...
Folk Singer Posted June 15, 2015 #4598 Share Posted June 15, 2015 Thank you for all your hard work to keep this up to date. :):) Link to comment Share on other sites More sharing options...
mconthehighseas Posted June 15, 2015 #4599 Share Posted June 15, 2015 Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her. This is inexcusable! If you paid enough money to be entitled to a concierge, then they should be much more considerate. When a concierge is unavailable, they need to make arrangements for a substitute. Glad to hear that she is moving on. The people who reported her were well within their rights. Link to comment Share on other sites More sharing options...
Aggie71 Posted June 15, 2015 #4600 Share Posted June 15, 2015 Who was the concierge on Radiance? We qualify for both lounges & usually go to the Diamond lounge for cocktails & also for assistance when needed Link to comment Share on other sites More sharing options...
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