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? about upsell upgrades

betmust

By betmust,
in Royal Caribbean International

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betmust

betmust

Posted
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I was just curious about these as far as when does Royal start calling about these? Who usually gets calls? An upcoming cruise I have a JS booked. I notice their are still JS and GS not booked and 1 or 2 OS and CL suites.

 

Just wondering if we stand a chance of getting a call and paying a little cheaper for an upgrade.

 

Thanks for any info..

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betmust

betmust

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ok - thanks. Even if they have empties they don't call to try to sell them?

 

I have read a few posts about that in the past but I can not search for them now. If I called a week or 2 out and asked about upgrading do they ever offer cheaper prices?

Any have any experience with upsells?

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Paulxyz2004

Paulxyz2004

Posted
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ok - thanks. Even if they have empties they don't call to try to sell them?

 

I have read a few posts about that in the past but I can not search for them now. If I called a week or 2 out and asked about upgrading do they ever offer cheaper prices?

Any have any experience with upsells?

 

They rarely do have empties and they will just do some Special new bookings only promotions to sell them. If you call they will happily sell you an upgrade at the current going Price. Most of the times they offer cheaper Prices after final payment date it will be restricted to new bookings only and not available to you for an upgrade.

Whatever is left over from Revenue is given to C&A members in the order highest to lowest.

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Shippy Great Review Rare

Shippy

Posted
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.....we have NEVER received a call.

However, I continue to watch prices very couple of days & if I see a good price break, I immediately call my internet TA and they do the upgrade for me.

Prices can change in just a few minutes so I do not hesitate.

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PSCruiser

PSCruiser

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I was wondering about these upsells also, as I have never talked to someone that actually got a call. Are these direct from RC or through a travel agency? Seems odd to me that RC would have this upsell program on top off the much better known free upgrade program.

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Cruising89143

Cruising89143

Posted
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We had one up sell call a few years back. We were on the Allure for a B2B and the week prior to our first week of the cruise RCI contacted us with an upgrade offer for the second week. The choice as to whom to call was based on the cabin category below the open stateroom. There are only two cabins in the category that we were booked so RCI contacted both staterooms. It was based on who accepted the offer first in our case. We did take the offer.

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Big_G

Big_G

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How much better deals are these upsell calls than you would have gotten had you initiated the call and tried to upgrade?

 

That's a tough question because you'd have to know the listed price. In my case it didn't matter. We weren't willing to pay the difference between our booked cabin and what they were offering so we never checked.

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Cruising89143

Cruising89143

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How much better deals are these upsell calls than you would have gotten had you initiated the call and tried to upgrade?

 

IMHO it can vary depending on the stateroom category. The offered upsell for us would not have been considered a good deal by some but it was to us it was at it was the only stateroom in that category.

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Ambiverol

Ambiverol

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We got the call from C&A about 1.5 years ago for a sailing on the Allure. We had booked a Balcony and were upgraded to a GS a few weeks out (upgrade). Within a week of the cruise, we were contacted by C&A, they left a voicemail (upsell).

 

The offer was to upgrade from the GS to an OV CLS for $500 ($250pp). We actually thought about it for a day. We had stayed in a GS on Allure prior, and were looking forward to the wide balcony. We feared the CLS looked very narrow. I noticed CLS's were going quick at this point, and we booked it. I was crazy for not doing it immediately, the cabin was awesome.

 

At the time, we had 5 or 6 Royal cruises under our belt.

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betmust

betmust

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Thanks for all the stories. I guess it is possible.

The cruise is 6 weeks out. I am in a JS. Not sure if I got some kind of discount when I booked but right now the JS is $1500 more than I paid. Finally payment is past and still openings. Just watching to see what is left.

 

This is my 4th cruise with Royal and I will change to Platinum with this cruise. I also have one booked in June.

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Trekker954

Trekker954

Posted
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We got the call from C&A about 1.5 years ago for a sailing on the Allure. We had booked a Balcony and were upgraded to a GS a few weeks out (upgrade). Within a week of the cruise, we were contacted by C&A, they left a voicemail (upsell).

 

The offer was to upgrade from the GS to an OV CLS for $500 ($250pp). We actually thought about it for a day. We had stayed in a GS on Allure prior, and were looking forward to the wide balcony. We feared the CLS looked very narrow. I noticed CLS's were going quick at this point, and we booked it. I was crazy for not doing it immediately, the cabin was awesome.

 

At the time, we had 5 or 6 Royal cruises under our belt.

 

So here is my question. A complimentary upgrade from Balcony to GS = only one credit point per night. But then you did an upsell from GS to CLS = ???

 

Typically if you pay anything to upsell to a suite, you are entitled to the double points per night. So did you get the double points? I assume that was worth the extra 500. Well done!!!!! I bet you are loyal to royal now. See it works.

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Ambiverol

Ambiverol

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So here is my question. A complimentary upgrade from Balcony to GS = only one credit point per night. But then you did an upsell from GS to CLS = ???

 

Typically if you pay anything to upsell to a suite, you are entitled to the double points per night. So did you get the double points? I assume that was worth the extra 500. Well done!!!!! I bet you are loyal to royal now. See it works.

 

Haha. It was totally worth the $500. I just hope they offer it again! We did receive 2X points, and have since earned diamond. So, you are right, it does encourage loyalty.

 

The upgrade from the Balcony to the GS was through the casino. I had some decent action on a previous cruise, and they contacted me to see "if it would be okay to switch us to a GS". Hmmm...

 

The uspsell call was a few weeks later and actually went to my fiance, through her C&A information, and had nothing to do with my thing.

 

To answer the other poster, for stat purposes, I booked directly through RCI.

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