CanWeGoYet? Posted February 20, 2014 #1 Share Posted February 20, 2014 (edited) Anyone else having trouble on the X website tonight? I was trying to do a price check on my booking but having no luck. Then when I logged into my account, both mine & my son's reservation are gone - and my email contact address is changed to some address I don't even recognize. Has anyone else had this happen? I am hoping this is all some glitch and that my page didn't get hacked / reservations cancelled. :( I just bought beverage packages & booked shore excursions yesterday - they were visible earlier today. I don't know why their web support contact hours list 24/7 when that clearly isn't the case. Edited February 20, 2014 by CanWeGoYet? Link to comment Share on other sites More sharing options...
Bizziecruzer Posted February 20, 2014 #2 Share Posted February 20, 2014 Yes - having the same issue here in Australia - my booking has disappeared :eek: - hopefully they are loading all the new itineraries! Link to comment Share on other sites More sharing options...
varoo Posted February 20, 2014 #3 Share Posted February 20, 2014 Anyone else having trouble on the X website tonight? I was trying to do a price check on my booking but having no luck. Then when I logged into my account, both mine & my son's reservation are gone - and my email contact address is changed to some address I don't even recognize. Has anyone else had this happen? I am hoping this is all some glitch and that my page didn't get hacked / reservations cancelled. :( I just bought beverage packages & booked shore excursions yesterday - they were visible earlier today. I don't know why their web support contact hours list 24/7 when that clearly isn't the case. Don't worry. It's definitely not just you. I just tried to look at prices for a few different cruises on different ships and none of them are available right now. Link to comment Share on other sites More sharing options...
CanWeGoYet? Posted February 20, 2014 Author #4 Share Posted February 20, 2014 Thank you for coming on to post that Bizziecruzer (and Varoo too!). I was freaking out. They shouldn't wipe out your reservation during maintenance - that or post a disclaimer so that folks like me won't stroke out. Still odd that they completely changed my email contact on my profile. Link to comment Share on other sites More sharing options...
nanaofthree Posted February 20, 2014 #5 Share Posted February 20, 2014 omg thank god for cruise critics ,I was freaking out when I logged in and theres no reservation displayed :eek: at least I know now it should be ok and it isn't only me !! Link to comment Share on other sites More sharing options...
Biker19 Posted February 20, 2014 #6 Share Posted February 20, 2014 They must be loading the 2015 schedule and had to take down the system to do so. Still down as of 3AM EST. Link to comment Share on other sites More sharing options...
sollan Posted February 20, 2014 #7 Share Posted February 20, 2014 The reservation does now show but you can't do anything with it. Link to comment Share on other sites More sharing options...
I-Cruiser Posted February 20, 2014 #8 Share Posted February 20, 2014 Celebrity has had trouble with that part of the software ever since the got a new system. Link to comment Share on other sites More sharing options...
CanWeGoYet? Posted February 20, 2014 Author #9 Share Posted February 20, 2014 (edited) My reservations are back up! Same here, can't do anything with it but at least I can see it's still there. All the cabins in the categories we booked are gone for the most part now - at least the midship ones. My, looks like they raised the prices $300 per booking on my cabin. Edited February 20, 2014 by CanWeGoYet? Link to comment Share on other sites More sharing options...
nanaofthree Posted February 20, 2014 #10 Share Posted February 20, 2014 website up and running now :) phew no more palpitations lol Link to comment Share on other sites More sharing options...
helen haywood Posted February 20, 2014 #11 Share Posted February 20, 2014 Can't access my reservation on the site still. Link to comment Share on other sites More sharing options...
babysmama Posted February 20, 2014 #12 Share Posted February 20, 2014 I am having the same problem with no reservations showing up. However it let me upgrade my beverage package and book the roll call party! Crazy! Link to comment Share on other sites More sharing options...
DebbieMacG Posted February 20, 2014 #13 Share Posted February 20, 2014 I'm still having trouble looking for a specific cruise, there's been a price reduction and I want to jump on it quick, phoned the TA and she will phone them but says she was on the phone for over and hour earlier :( Link to comment Share on other sites More sharing options...
JB3 Posted February 21, 2014 #14 Share Posted February 21, 2014 I'm so frustrated with the X website. We just sailed in Feb on X, and the site didn't work before that... and now I'm looking at booking another cruise for this fall... and the site still doesn't work. I try to click on various things to look at, and I just get error messages--"We're sorry, page not found. We apologize for the error." Right now I'm just trying to look at deck plans. How on earth could this website not work right for so long? I should be able to find pretty much everything about X that I need right on their own website. Sure can't though. : / Link to comment Share on other sites More sharing options...
davekathy Posted February 21, 2014 #15 Share Posted February 21, 2014 Agree, their website sucks. I can't view my reservation for the second leg of our March/April 2014 B2B Cruise on the Summit. I can for the first leg. When I first booked the Cruises I was able to do the on line check in for both legs. At least I was able to print my Express Pass and order luggage tags. All is good. I've called Celebrity with my issue and have got nothing but lip service. I gave up! Link to comment Share on other sites More sharing options...
sollan Posted February 21, 2014 #16 Share Posted February 21, 2014 I understand the frustration. If you are using IE try something else. For me Google Chrome works better. Good luck! Link to comment Share on other sites More sharing options...
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