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BenjiRodney

Grandeur of the Seas Bermuda Good/Bad/Ugly June 6-13 2014

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We we back to Guest Relations, and the agent on duty was not that interested since we were not on the ship's excursion when the accident happened. She took the info, names, cabin numbers, said she would contact the port agent and get an update and call/page us with an update.

 

Two hours later we went back to guest services, did not see her and asked for an update. They had no clue what we were talking about. We asked for the number for the hospital and we would call ourselves. They did not have it. We asked if the Medical Center might have it, they called down but said the nurse was busy and would be so for at least an hour before they could help us. We asked again to contact the port agent, she said she was trying but the call was not going through, sorry I can't do anything else.

 

This is when we asked for someone else to assist, the Guest Services Manager who had been listening all along, off to the side at the Shopping Desk finally stepped over to try and help. She called up to the bridge and asked to have them radio the port agent to call on channel 5. When she told the bridge what was up, they told her that him mother had indeed returned and was the reason the nurse could not speak to us, they were tending to her in the medical unit.

 

By the time she left the hospital and got back to the ship, she started bleeding again, they had to bring out a wheelchair and open the medical center to attend to her.

 

Nursing/doctor staff were great on the ship, they finally told her to keep the wheelchair to use the rest of the cruise so she could at least get out of the room. They kept the would clean and changed it everyday until we got back to Baltimore.

 

Guest Services needs some work, this would not be the last issue with them this cruise.

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For those who were on this cruise (June 6th), did you receive the survey to your email yet? I haven't, and am hoping it comes soon. Everyone made such a big deal about filling it out within 7 days. I double checked at guest services when on board to make sure they had my email, so I'm surprised I haven't gotten anything yet.

 

If you haven't gotten it yet, you are not going to. Write to Post-Cruise customer service and tell them.

 

Second-Casino smoke was unreal, is there any where else on the planet where one can smoke indoors any more?

 

Survey received, will fill out tonight.

 

Funny. I thought that the smoke in the casino wasn't nearly as bad as most ships I have been on lately.

 

:)

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If you haven't gotten it yet, you are not going to. Write to Post-Cruise customer service and tell them.

 

 

 

Funny. I thought that the smoke in the casino wasn't nearly as bad as most ships I have been on lately.

 

:)

 

Ha - That certainly confirms that your results may vary - smoke was of course much worse at night than during the day, and there was a marked difference when entering the casino from the Centrum side v. the Palladium side.

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We we back to Guest Relations, and the agent on duty was not that interested since we were not on the ship's excursion when the accident happened. She took the info, names, cabin numbers, said she would contact the port agent and get an update and call/page us with an update.

 

Two hours later we went back to guest services, did not see her and asked for an update. They had no clue what we were talking about. We asked for the number for the hospital and we would call ourselves. They did not have it. We asked if the Medical Center might have it, they called down but said the nurse was busy and would be so for at least an hour before they could help us. We asked again to contact the port agent, she said she was trying but the call was not going through, sorry I can't do anything else.

 

This is when we asked for someone else to assist, the Guest Services Manager who had been listening all along, off to the side at the Shopping Desk finally stepped over to try and help. She called up to the bridge and asked to have them radio the port agent to call on channel 5. When she told the bridge what was up, they told her that him mother had indeed returned and was the reason the nurse could not speak to us, they were tending to her in the medical unit.

 

By the time she left the hospital and got back to the ship, she started bleeding again, they had to bring out a wheelchair and open the medical center to attend to her.

 

Nursing/doctor staff were great on the ship, they finally told her to keep the wheelchair to use the rest of the cruise so she could at least get out of the room. They kept the would clean and changed it everyday until we got back to Baltimore.

 

Guest Services needs some work, this would not be the last issue with them this cruise.

 

Why didn't Jerome's Dad call when he came back to the ship. Seems to me it was his responsibility to call everyone not the ship.

Hope she is ok now.

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The Bermuda Island Drive was very interesting. It was on a "city type" bus, the mass transit kind. At one point in the tour, a local man walked out into traffic, the bus stopped to let him go in front, he did not, he went behind and then laid down in the road stopping traffic. The bus did not touch him at anytime, luckily we were right beside a medical clinic. We had to wait for the police to come and give the driver the okay to leave. They told the driver it looked like the man had a seizure.

 

ry%3D400

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The tour was very comprehensive. Took us from one end of the island to the other. We had several stops for pictures at beaches, lighthouse, views of the ship, Hamilton and St George. This was a good way to see it all in one day.

 

ry%3D400

 

ry%3D400

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Internet is acting up here going to stop for a few a post more with pics of Bermuda and the things we did tomorrow.:)

where is the bad and the ugly? weather RC can not control im afraid.

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Back at the Dockyard after the tour for some last minute shopping, this is the inside of part of Clock Tower Mall:

 

ry%3D480

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All aboard was 530 pm for a 6pm departure and 2 sea days back to Baltimore.

 

We left on time and the Norwegian Dawn left right before us.

 

ry%3D480

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Closing thoughts:

 

Bermuda was great, would like to go again sometime.

 

The next ugly issue with Guest Relations would be on debarkation morning. I set my Sea Pass up for cash, I had 35.00 left and had a note with the statement to go before 730 am to claim it. I did, thought that was the end of it. When when tried to leave the ship, my card would not allow me off. Security said it was a message attached to it. I tried to show him my receipt and statement where I got my money.

 

I had to get out of line, separate from those in our group and go back to Guest Relations and wait and wait in the line. The girl said so sorry I forgot to remove the message when I gave you your refund.

 

Had to then wait another 20 minutes to get off the ship as Customs was backing up.

 

If anyone has any questions about this trip ask and I will try to answer them.

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We were also on this cruise. Our service was one of the fastest at our 2nd seating for dinner. The food was excellent. We didn't eat in the windjammer as the selections for breakfast were very limited and then we had to search for a table. Diamond breakfast in the MDR was great! The casino was smokey.

 

 

Shirley, Sent from my iPad using Forums mobile app

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where is the bad and the ugly? weather RC can not control im afraid.

 

 

Bad was the service in the Main Dining Room. Ugly was the Guest Relations Staff, nothing but issues, reported the problem with the room, not resolved, they didn't have number to hospital, would think they should since they bring this ship every other week. Guest Relations again when trying to get off in Baltimore, did not clear my account like they should have when giving the money left over. They just didn't seem to care.

 

I never blamed them for the weather I know they can't control it.

 

If I were to rate the 12 cruises I have completed, this one would rank dead last.

 

 

Sent from my iPhone using Tapatalk

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Bad was the service in the Main Dining Room. Ugly was the Guest Relations Staff, nothing but issues, reported the problem with the room, not resolved, they didn't have number to hospital, would think they should since they bring this ship every other week. Guest Relations again when trying to get off in Baltimore, did not clear my account like they should have when giving the money left over. They just didn't seem to care.

 

I never blamed them for the weather I know they can't control it.

 

If I were to rate the 12 cruises I have completed, this one would rank dead last.

 

 

Sent from my iPhone using Tapatalk

Why didn't Jerome's Dad call when he came back to the ship. Seems to me it was his responsibility to call everyone not the ship.

Hope she is ok now.

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We were also on this cruise. Our service was one of the fastest at our 2nd seating for dinner. The food was excellent. We didn't eat in the windjammer as the selections for breakfast were very limited and then we had to search for a table. Diamond breakfast in the MDR was great! The casino was smokey.

 

 

Shirley, Sent from my iPad using Forums mobile app

 

Shirley, seriously: What was your waiter's name, and what was your table number?

 

I want better service next week than I had three weeks ago! :)

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Bad was the service in the Main Dining Room. Ugly was the Guest Relations Staff, nothing but issues, reported the problem with the room, not resolved, they didn't have number to hospital, would think they should since they bring this ship every other week. Guest Relations again when trying to get off in Baltimore, did not clear my account like they should have when giving the money left over. They just didn't seem to care.

 

I never blamed them for the weather I know they can't control it.

 

If I were to rate the 12 cruises I have completed, this one would rank dead last.

 

 

Sent from my iPhone using Tapatalk

 

Thank you very much for your review. What was the problem with the room that was not resolved? I must have missed that.

 

Brad

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Thank you very much for your review. What was the problem with the room that was not resolved? I must have missed that.

 

 

 

Brad

 

 

The toilet only flushed when it wanted was anywhere from a minute to several minutes after hitting the button. I had time to walk to guest services, report it, walk back to the room and it still had not flushed. You knew when it had flushed as you can hear that noise.

 

 

Sent from my iPhone using Tapatalk

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The toilet only flushed when it wanted was anywhere from a minute to several minutes after hitting the button. I had time to walk to guest services, report it, walk back to the room and it still had not flushed. You knew when it had flushed as you can hear that noise.

 

 

Sent from my iPhone using Tapatalk

 

Did maintenance come to your cabin to assess, fix or at least discuss the issue?

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Shirley, seriously: What was your waiter's name, and what was your table number?

 

 

 

I want better service next week than I had three weeks ago! :)

 

 

Table # 321, for 6, right up near the musicians. We were doing a B2B, and although the team the first week were better, the 2nd week, they were fast as well.

 

 

Shirley, Sent from my iPad using Forums mobile app

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