LegalCat Posted November 8, 2015 #26 Share Posted November 8, 2015 I don't know if Pearl has a Haven Restaurant specifically... we did see Haven guests (because their key cards are very specific in that they say HAVEN in huge letters) in Cagneys/Moderno for lunch and/or breakfast... they do have a Haven sun deck and a Haven floor where you can't get in unless you have a Haven key card.... the website says the Pearl has a Haven Courtyard although the only thing I see on the map (which I am looking at right now) is the Haven Sundeck and The Haven floor which is 14... there is nothing else indicated on the floor other than "The Haven" so I don't know if its rooms only or if there is a restaurant or bar or anything there as well.... Link to comment Share on other sites More sharing options...
Relax@Sea Posted November 8, 2015 #27 Share Posted November 8, 2015 The Jewel Class Ships have both Haven and non haven access if your suite category is "if they still uses this classification" GV- Garden Villa, S1- Deluxe Owners Suite, S2- Owners Suite, or any other category with a number after the "S" you have full access to the haven. If you have a letter after the "S" for your category you would not have access to the haven perks i.e Cagneys breakfeast and lunch. On the Star class ships you would have access to Cagneys in any suite class except for mini suite still going by the "S or GV" in the category. The newer ships have an "H" designation the identifies that you have Haven perks. This is how it was explained to me on several of the Sailings I have been on. Link to comment Share on other sites More sharing options...
3kidsncats Posted November 8, 2015 #28 Share Posted November 8, 2015 I don't know if Pearl has a Haven Restaurant specifically... we did see Haven guests (because their key cards are very specific in that they say HAVEN in huge letters) in Cagneys/Moderno for lunch and/or breakfast... they do have a Haven sun deck and a Haven floor where you can't get in unless you have a Haven key card.... the website says the Pearl has a Haven Courtyard although the only thing I see on the map (which I am looking at right now) is the Haven Sundeck and The Haven floor which is 14... there is nothing else indicated on the floor other than "The Haven" so I don't know if its rooms only or if there is a restaurant or bar or anything there as well.... The Haven courtyard is on deck 14 in the center area surrounded by the H4 2 bedroom villa suites Link to comment Share on other sites More sharing options...
triptolemus Posted November 8, 2015 #29 Share Posted November 8, 2015 What I am wondering is....... could this possibly be another "Del Rio" change? No. Link to comment Share on other sites More sharing options...
LegalCat Posted November 8, 2015 #30 Share Posted November 8, 2015 The Jewel Class Ships have both Haven and non haven access if your suite category is "if they still uses this classification" GV- Garden Villa, S1- Deluxe Owners Suite, S2- Owners Suite, or any other category with a number after the "S" you have full access to the haven. If you have a letter after the "S" for your category you would not have access to the haven perks i.e Cagneys breakfeast and lunch.On the Star class ships you would have access to Cagneys in any suite class except for mini suite still going by the "S or GV" in the category. The newer ships have an "H" designation the identifies that you have Haven perks. This is how it was explained to me on several of the Sailings I have been on. My cabin on the Pearl was an "SF Aft Facing Penthouse" and we DID have access to the breakfast and lunch at Cagneys - we ate breakfast and lunch there every day of our cruise last week. Link to comment Share on other sites More sharing options...
Orleanscruiser Posted November 8, 2015 #31 Share Posted November 8, 2015 (edited) I don't know if Pearl has a Haven Restaurant specifically... we did see Haven guests (because their key cards are very specific in that they say HAVEN in huge letters) in Cagneys/Moderno for lunch and/or breakfast... they do have a Haven sun deck and a Haven floor where you can't get in unless you have a Haven key card.... the website says the Pearl has a Haven Courtyard although the only thing I see on the map (which I am looking at right now) is the Haven Sundeck and The Haven floor which is 14... there is nothing else indicated on the floor other than "The Haven" so I don't know if its rooms only or if there is a restaurant or bar or anything there as well.... the Norwegian Pearl Owner's Suites (H3) are located on deck 10 room 10504 , 10004 and deck 9 room 9054,9004 and the Deluxe Owner's Suites (H2) are located on deck 14 room 14500 and 14000 in the haven if you were not in one of those room you were in a aft-penthouse with large balcony (SF) on deck 8 room 8630,8632,8132 & 8130,on deck 9 room 9670,9672,9172,9170 or deck10 room 10664,10666,10166 & 10164. SE are located foward and SF are located aft . YOU QUOTED "but when we got there, the woman at the door stopped us and told us that we had to go to the regular check in... I even told her look we have a suite... and she said no you have to go to the gold/platinum line to check in... so... I didn't really push the issue since I wasn't sure what was going on with Haven - I actually didn't even realize they had added Haven suites to the Pearl - so, we went to the Gold/Platinum line and after standing there in line when we got up to the front the woman pulled us up and specifically said "oh no you are in an owners suite you are supposed to be in the lounge" - I told her we had gone there and had been turned away and told to come here and she said oh no thats definitely not right and she escorted us back to the lounge... when we got back to the lounge again the woman at the door tried to stop us again and the women who had escorted us over told her she was wrong and complained to the more senior woman at the desk inside the lounge.. they were very apologetic and as we were checking in another couple was escorted in who had also been turned away at the door and went to regular check in and had been brought back... so there definitely seemed to be a lot of confusion..." It's possible the person you were talking to was a port employee and not NCL employee that could explain the confusion. Edited November 8, 2015 by Orleanscruiser Link to comment Share on other sites More sharing options...
LegalCat Posted November 8, 2015 #32 Share Posted November 8, 2015 It's possible the person you were talking to was a port employee and not NCL employee that could explain the confusion. I don't know if the person who mans the door at the suite lounge or VIP lounge or priority lounge or whatever it is called is an NCL employee or a port employee... or if the people who actually check you in at the counter are NCL employees or port employees... But I can only assume that the woman at the customer service desk ON the ship in the atrium AND the woman at the restaurant reservation desk ON the ship in the atrium AND the Concierge who we dealt with two or three times a day on the ship were NCL employees ... I was in 9170, AFT penthouse... but as I started my experience above, called an owners suite by pretty much everyone we encountered.. their words, not mine. There are no "Owner's Suite" cabins that are "regular suites" listed on the website... only Haven Owner's Suites.... Link to comment Share on other sites More sharing options...
LegalCat Posted November 8, 2015 #33 Share Posted November 8, 2015 Also just to clarify when I said "woman at the door" I mean the woman at the door to the priority lounge with a clipboard wearing an NCL shirt who was checking to ensure that only suite guests came into the lounge.... Link to comment Share on other sites More sharing options...
njhorseman Posted November 8, 2015 #34 Share Posted November 8, 2015 The Jewel Class Ships have both Haven and non haven access if your suite category is "if they still uses this classification" GV- Garden Villa, S1- Deluxe Owners Suite, S2- Owners Suite, or any other category with a number after the "S" you have full access to the haven. If you have a letter after the "S" for your category you would not have access to the haven perks i.e Cagneys breakfeast and lunch.On the Star class ships you would have access to Cagneys in any suite class except for mini suite still going by the "S or GV" in the category. The newer ships have an "H" designation the identifies that you have Haven perks. This is how it was explained to me on several of the Sailings I have been on. Even on the older Jewel-class ships suite cabins with Haven privileges carry the "H" designation. The "S" designation is now used solely for non-Haven suites. For example an Owners Suite is an H3, not an S2. Link to comment Share on other sites More sharing options...
triptolemus Posted November 8, 2015 #35 Share Posted November 8, 2015 This is really very simple. There is no need for a long drawn out thread which will only serve to confuse future readers looking for information. 9170 is a category SF aft-penthouse suite. Category SF staterooms are suites and enjoy ALL of the suite perks with the EXCEPTION of Haven access and free booze. You were given incorrect information. Period. Or the Beverage Package went to your head. Whatever. There is no "Pearl specific" anything happening here. Link to comment Share on other sites More sharing options...
njhorseman Posted November 8, 2015 #36 Share Posted November 8, 2015 (edited) Well don't lose any sleep over it we didn't go to any shows in the theater so we didn't take up any valuable seats that you might think we weren't entitled to :). The exact same sign was in front of the restaurant each day for lunch and breakfast and it specifically said Owners, Villa and Haven... Next time I'll be sure to get the name of all the countless clueless staff so you can be sure to follow up with them and correct them... Regardless of your experience, this was ours. Oh and no it wasn't a temporary concierge either it was the regular one who was delightful and from what I've heard from others experience, is a really great one. No one's losing sleep over anything. No one is saying this wasn't your experience. What everyone who is familiar with NCL's suite designations and privileges is saying is that your experience was an aberration and did not conform to the NCL norm. By the way, the people who check you in at the pier are not NCL employees. They work for the contractor hired to perform the check in functions. Edited November 8, 2015 by njhorseman Link to comment Share on other sites More sharing options...
LegalCat Posted November 8, 2015 #37 Share Posted November 8, 2015 You were given incorrect information. Period. Or the Beverage Package went to your head. Whatever. There is no "Pearl specific" anything happening here. Next time I'll be sure to get the names of all the people I interacted with on the ship so you can follow up with them to since you clearly know it all :) Link to comment Share on other sites More sharing options...
LegalCat Posted November 8, 2015 #38 Share Posted November 8, 2015 Category SF staterooms are suites and enjoy ALL of the suite perks with the EXCEPTION of Haven access and free booze. Exactly as I have said since the beginning. I'm not the one who said I should have had access to the Haven and I'm not the one who said I should have had the free bottles of booze. The only thing I have said that wasn't the norm is the fact that numerous employees ON the ship said that the cabin is considered an owners suite and not by my prompting. Link to comment Share on other sites More sharing options...
dexddd Posted November 8, 2015 #39 Share Posted November 8, 2015 I'm in an aft penthouse on the Jewel in December. I just got my luggage tags in the mail along with a "welcome aboard" brochure that outlines the amenities. Here is what it says on page 15: "Every day of your cruise, all Suites guests are invited to complimentary breakfast and lunch in a private restaurant." See PDF attached. Maybe all the confusion lies in the difference between the old and new ships. For example, if you go to book a cruise on the Breakaway... you'll see it jumps from mini-suite to Haven Suites. What is a penthouse on the Jewel and Pearl ships is a Haven Penthouse Suite on the "away" ships. Plus, the Haven on the newer ships have their own Haven restaurant. They don't use Cagney's or Moderno. At least that's how I'm reading it. The letter I got a couple weeks back that had a link to the ncl suite brochure was still signed by Kevin O'Sheehan and had some incorrect info in it like the $12.00 DSC. Did you get the same one or a different one? Link to comment Share on other sites More sharing options...
LegalCat Posted November 8, 2015 #40 Share Posted November 8, 2015 What everyone who is familiar with NCL's suite designations and privileges is saying is that your experience was an aberration and did not conform to the NCL norm. I'm not disagreeing with you I am simply reporting what was said by numerous employees of NCL *on* the ship. And as someone who has sailed more than half of my NCL cruises in suites of various levels, I'm quite familiar with suite perks and designations - that doesn't change the information that was provided on this cruise. I'm not saying its correct, I'm not saying NCL changed their policies, I'm not saying anything other than repeating what I was told on this ship by numerous customer service employees on the ship including the regular concierge on this particular ship. Feel free to make yourself heard saying it's wrong, all I'm doing is reporting my personal experience. Link to comment Share on other sites More sharing options...
triptolemus Posted November 8, 2015 #41 Share Posted November 8, 2015 I'm not disagreeing with you I am simply reporting what was said by numerous employees of NCL *on* the ship. You wouldn't be the first person to get completely whacked-out totally incorrect information from numerous NCL employees on an NCL ship. Link to comment Share on other sites More sharing options...
dexddd Posted November 8, 2015 #42 Share Posted November 8, 2015 the Norwegian Pearl Owner's Suites (H3) are located on deck 10 room 10504 , 10004 and deck 9 room 9054,9004 and the Deluxe Owner's Suites (H2) are located on deck 14 room 14500 and 14000 in the haven if you were not in one of those room you were in a aft-penthouse with large balcony (SF) on deck 8 room 8630,8632,8132 & 8130,on deck 9 room 9670,9672,9172,9170 or deck10 room 10664,10666,10166 & 10164. SE are located foward and SF are located aft .YOU QUOTED "but when we got there, the woman at the door stopped us and told us that we had to go to the regular check in... I even told her look we have a suite... and she said no you have to go to the gold/platinum line to check in... so... I didn't really push the issue since I wasn't sure what was going on with Haven - I actually didn't even realize they had added Haven suites to the Pearl - so, we went to the Gold/Platinum line and after standing there in line when we got up to the front the woman pulled us up and specifically said "oh no you are in an owners suite you are supposed to be in the lounge" - I told her we had gone there and had been turned away and told to come here and she said oh no thats definitely not right and she escorted us back to the lounge... when we got back to the lounge again the woman at the door tried to stop us again and the women who had escorted us over told her she was wrong and complained to the more senior woman at the desk inside the lounge.. they were very apologetic and as we were checking in another couple was escorted in who had also been turned away at the door and went to regular check in and had been brought back... so there definitely seemed to be a lot of confusion..." It's possible the person you were talking to was a port employee and not NCL employee that could explain the confusion. 14000 and 14500 are H1 Garden Villas not DOS. Link to comment Share on other sites More sharing options...
Orleanscruiser Posted November 8, 2015 #43 Share Posted November 8, 2015 (edited) 14000 and 14500 are H1 Garden Villas not DOS. Sorry my mistake 15500 and 15000 are the Haven deluxe owner's suite Edited November 8, 2015 by Orleanscruiser Link to comment Share on other sites More sharing options...
nomaticdrmom Posted November 9, 2015 #44 Share Posted November 9, 2015 When we booked our aft Suite--we were told we had these benefits--otherwise why would be pay so much more? Link to comment Share on other sites More sharing options...
njhorseman Posted November 9, 2015 #45 Share Posted November 9, 2015 When we booked our aft Suite--we were told we had these benefits--otherwise why would be pay so much more? Which ship, what suite category, and which benefits are you referring to? It's not possible to answer your question accurately without knowing that information. Link to comment Share on other sites More sharing options...
phissy Posted November 10, 2015 Author #46 Share Posted November 10, 2015 We are on POA and booked Suite Catagory SG. Hopefully we will be able to eat breakfast and lunch at Cagneys ( or equivalent) It. Is not listed as Suite benefit under accommodations page. Link to comment Share on other sites More sharing options...
Linda the Book Lover Posted November 10, 2015 #47 Share Posted November 10, 2015 (edited) Enjoy for breakfast and lunch in Cagneys. Edited November 10, 2015 by Linda the Book Lover Link to comment Share on other sites More sharing options...
Kinofdc Posted November 13, 2015 #48 Share Posted November 13, 2015 (edited) I'm not disagreeing with you I am simply reporting what was said by numerous employees of NCL employees on the ship including the regular concierge on this particular ship. Feel free to make yourself heard saying it's wrong, all I'm doing is reporting my personal experience. Who's the concierge on your ship? This doesn't make any sense at all. I've had at least 10-15 concierges on different NCL ships, and I can't imagine any of them will tell anyone that an SF is an Owner Suite. On the Pearl, as Orleanscruiser pointed out, H2 DOS are 15000, 15500, and H3 OS are 10504, 10004, 9504 and 9004. Every concierge, and probably every butler, knows this by heart. Assuming one very inexperienced staff at Cagney may make an elemental mistake as you stated, I have trouble believing that BOTH the Concierge and your butler would remotely commit the same blunder. Even the color of the room keys are vastly different. H1-H5 key cards are silver/gray whereas the lower-leveled ones are purple/mauve with white background. Every Cagney hostess I know knows and sees the color differentials 10-15 feet away. Edited November 13, 2015 by Kinofdc Link to comment Share on other sites More sharing options...
phissy Posted November 16, 2015 Author #49 Share Posted November 16, 2015 Question about Suite and UDP. Will our Butler serve dinner we order from Cagney's in our suite? ( at no additional cost to room account) not talking about final tip to utter.R. Link to comment Share on other sites More sharing options...
triptolemus Posted November 16, 2015 #50 Share Posted November 16, 2015 Question about Suite and UDP. Will our Butler serve dinner we order from Cagney's in our suite? ( at no additional cost to room account) not talking about final tip to utter.R. Yes. Link to comment Share on other sites More sharing options...
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