How can I find...

[racnwdow]

On HAL website (I assume under my bookings) can I find my OBC I have paid for?  I know I have found it once.  I cancelled my pop package when HAL gave me $200 beverage card.  But for the life of me I can't find it again.  I have booked with a TA and am 21 days from sailing.  I have been trying for days to find this.  Any help would be greatly appreciated.

[*Miss G*]

OBC will show on your booking confirmation, 1st page.  Unfortunately it’s not listed in the online booking.

Edited September 27, 2019 by *Miss G*

[racnwdow]

I found it.  Finally.   It was under itinerary.  Doesn't make sense to me.

[ricka47]

I don't see ours there.  If you use a TA, do they have to check it for you?

[racnwdow]

Mine shows under "Itineraries and Wish Lists" and I have a TA.  But only OBC I  have purchased.  Not the OBC from the TA or HAL. My TA says they will show up on the ship, but not on the website.  Blind faith.  😃 

[ricka47]

33 minutes ago, racnwdow said:

Mine shows under "Itineraries and Wish Lists" and I have a TA.  But only OBC I  have purchased.  Not the OBC from the TA or HAL. My TA says they will show up on the ship, but not on the website.  Blind faith.  😃 

 

Gotcha - ours is from the TA, HAL and the shareholder's OBC.  So, that's why I can't see it - thanks!

[Lido deck main]

40 minutes ago, ricka47 said:

 

Gotcha - ours is from the TA, HAL and the shareholder's OBC.  So, that's why I can't see it - thanks!

I have OBC from my TA, I always print that part and bring on cruise, thee first or second day I go to customer service and double check all OBC is on the account.  If you can,  bring a document with listed TA OBC just in case something doesn't show up on account.  Have a great cruise.

[sevenseasnomad]

22 minutes ago, Lido deck main said:

I have OBC from my TA, I always print that part and bring on cruise, thee first or second day I go to customer service and double check all OBC is on the account.  If you can,  bring a document with listed TA OBC just in case something doesn't show up on account.  Have a great cruise.

Absolutely.  And if you apply with World Cruise Reservations for the stockholder credit, take the letter you faxed or mailed to this department.  Although I mail it to them 70 days prior to cruising, the OBC doesn't always post.  Having the letter that I notified the department in plenty of time has helped immensely.