UK customer relations - great service

[gordylad]

So we have a cruise booked with a us agent which may need cancelling and we will receive a fcc deposit back

 

I asked my UK ta to contact celebrity about using it against a 21 cruise we had explored. We were getting nowhere having been informed it could not be used in the UK

 

Contacted celebrity customer relations who stepped in and within a day I received a phone call and email confirming I could use it and the lady even added a note to the booking we had explored meaning if we do cancel it should be painless moving forward.

 

 

 

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[Mike981]

Good to hear, thanks for sharing.

[Fouremco]

People seem quick to post bad news stories, so it's refreshing to see someone posting a positive outcome. Thank you!

[downsmead]

Good to hear when a plan works out 👍

[peck]

I also have found the UK office to be very helpful and customer focused. 

[chemmo]

So pleased you have received great service and help...We have received similar as we swapped our October 20 cruise to similar September 21...