MSC Divina embarkation time 4 hours after ship leaves

[MEricksen]

I am looking for some guidance.  My wife and I are sailing on Divina from Port Canaveral on September 26.  When I pull up my online account and booking I see that I have been assigned an embarkation time of 8:59 PM (not AM).  The website also states that the ship leaves at 5:00 PM.  So based on the information I can see on the website I will be checking in 4 hours after the ship leaves.  I called MSC customer service for help and was kind of blown off being told to submit a contact form/email, and I did that four days ago.  I still have not received a response from MSC, other than they have received my request.

 

This is our first time on MSC.  We wanted to try a different cruise line for a change, and so far I am not impressed.  I understand that with Covid processes will be different, but I need to know exactly what is expected of me by being provided with information that makes sense.  So far I don't have that.

 

Is anyone else having these issues with MSC?  Is there a higher power I can contact to get some help?

 

Thanks for the assistance.

[Até]

5 minutes ago, MEricksen said:

Is anyone else having these issues with MSC?  Is there a higher power I can contact to get some help?

Yes.  And no, you've probably been given the MSCExistingReservations@MSCcruisesusa.com address.  It's obviously a glitch in their website and there's not much the customer service people can do until that is fixed.  Are flights involved?  Getting a more specific arrival time would be nice but luckily you're relatively close to Port Canaveral and have two months to pin down a more specific arrival time.

[dexddd]

We are on same sailing and reported same thing on a thread the other day. Must be system glitch.

 

I'd say 50% chance someone will help,, but maybe.  I'd expect it to  automatically get fixed.

[mscdivina2016]

2 hours ago, MEricksen said:

I am looking for some guidance.  My wife and I are sailing on Divina from Port Canaveral on September 26.  When I pull up my online account and booking I see that I have been assigned an embarkation time of 8:59 PM (not AM).  The website also states that the ship leaves at 5:00 PM. 

I personally would show up anytime you want. When they ask for your time, show them the 8.59pm and laugh it off. Its their problem, not yours.

Steve

[Seadweller001]

Get to the port after 1 pm.  They will not leave you stranded.  100% moronic computer glitch on their part.

[deliver42]

Don't expect a correction from their IT dept. They are the worst in the industry.

[MEricksen]

Good advice from all. 

 

Thanks

[Carla Moore]

I have the same thing on the 9-16 sailing i just booked I figure I will get there around noon and have a good book to read while i wait.  

 

[rkacruiser]

1 hour ago, Carla Moore said:

I have the same thing on the 9-16 sailing i just booked I figure I will get there around noon and have a good book to read while i wait.  

 

 

My bet would be that you won't be waiting long to embark.  

[Elkins45]

I have the same issue on my 9-26 Divina sailing. I'm just going to show up when I get there and wait if I have to.

[ddlb]

5 hours ago, Elkins45 said:

I have the same issue on my 9-26 Divina sailing. I'm just going to show up when I get there and wait if I have to.

Me too but mine is in military time 20:59 for the Divina Sept 26 cruise! 

[hairychick]

A rep at MSC told me that everyone will get an email 4 days before sailing, with their embarkment time.  

[dexddd]

Docs should be ready now for 9/26 sailing so I'll see if any change from last week.

 

If you print docs out before four days how is that going to work?

[kpacinsc]

On 7/31/2021 at 11:31 AM, MEricksen said:

I am looking for some guidance.  My wife and I are sailing on Divina from Port Canaveral on September 26.  When I pull up my online account and booking I see that I have been assigned an embarkation time of 8:59 PM (not AM).  The website also states that the ship leaves at 5:00 PM.  So based on the information I can see on the website I will be checking in 4 hours after the ship leaves.  I called MSC customer service for help and was kind of blown off being told to submit a contact form/email, and I did that four days ago.  I still have not received a response from MSC, other than they have received my request.

 

This is our first time on MSC.  We wanted to try a different cruise line for a change, and so far I am not impressed.  I understand that with Covid processes will be different, but I need to know exactly what is expected of me by being provided with information that makes sense.  So far I don't have that.

 

Is anyone else having these issues with MSC?  Is there a higher power I can contact to get some help?

 

Thanks for the assistance.

I show 8:59 PM, also.

[Seadweller001]

Growing pains.  I am sure they will amend the time after realizing the error.