Scooter delivery to Room

[SKSMIKE5]

I'm renting a scooter for my dad for our June Alaska cruise. Scootaround states they will deliver to the cabin or terminal. Does anyone know if Special needs at Sea also offers delivery to cabin? I can't find a reference on their website. Scootaround did say COVID restrictions may not allow delivery to room, they'd let me know when closer to cruise. 

 

Also, can I wait until I get closer to the cruise to rent or do they "run out"? 

 

Thanks in advance! Kathy

[kokopelli-az]

We have rented from Scooteraround and Special Needs at Sea many times.   They both will deliver your scooter, either to just outside check-in or it will be in your stateroom.  When you make your reservation they will tell you where to pick up your scooter (or you can contact them beforehand and ask where the scooter will be).   

 

So dad doesn't get tired out, request wheelchair assistance from the cruise line for embarkation (assuming the scooter is in your room).   The terminal will have wheelchairs your dad can borrow (only to embark and debark) and there are people to push them.   Sometimes there will be two different pushers (port personnel and ship personnel).   Your pusher will stay with you while you check in and will push dad to wherever you want to go on the ship (stateroom, dining room, etc).  They will take the wheelchair with them when they drop you off.  Tips $ are appreciated.  

 

What cruise line are you going on?    Do you have an accessible stateroom (scooters cannot be left in the hallways)?    And you will probably need to complete a special needs form for the cruise line.

 

We always reserve a scooter two weeks or less before the cruise.   The rental websites state how far ahead you need to reserve your scooter (it seems like one week, but you can check).   

 

If you rent from Scootaround, try this 15% discount code:   USCRUISE    It is from the United Spinal Organization.   If you reserve your scooter on line and the discount code does not work, give Scootaround a call to manually apply it.   

[Ferry_Watcher]

Last season (2021) all the scooters were delivered to the staterooms at Seattle's Pier 91.

[MississippiMom]

So glad I came across the thread.  My 84 year old mother has asked me to rent her the smallest scooter available, just in case her arthritis is making it too difficult for her to walk around the ship.  Yes, my parents will be in an accessible cabin.

[SKSMIKE5]

Thank you all for the great information! We are on RCCL Quantum of the Seas. Dad is 93 and in good health, his knees bother him and he can't walk for great distances... unless it's around a casino, then he seems fine. 😂 They do have an accessible stateroom. I will request a wheelchair to assist getting him through the pier to the room. Thanks again!

[TerReuv]

This is great help.  We are sailing in October and my BIL will be brining a scooter, but after looking at excursions it would seem that it might be good to also have a wheelchair.  We were looking at renting from Scootaround and was hoping the chair could be delivered to the stateroom so we didn't have to try and wheel it onto the ship.  Was it Scootaround that would deliver the chair to your stateroom? And, can you leave it in the room when you debark for them to pick up?

 

Thanks so much!

[kokopelli-az]

On 3/23/2022 at 3:37 PM, TerReuv said:

This is great help.  We are sailing in October and my BIL will be brining a scooter, but after looking at excursions it would seem that it might be good to also have a wheelchair.  We were looking at renting from Scootaround and was hoping the chair could be delivered to the stateroom so we didn't have to try and wheel it onto the ship.  Was it Scootaround that would deliver the chair to your stateroom? And, can you leave it in the room when you debark for them to pick up?

 

Thanks so much!

Scootaround will deliver a wheelchair to the ship.  Either to your room or outside where you enter the terminal, depending on the ship and the port, but usually to your room.  

And yes, you leave it in your room (or possibly outside the terminal if that's where you picked it up).    You can contact them and give your ship info and they can tell you where your wheelchair will be waiting for you.    Don't leave it anywhere other than where they tell you when you disembark or you will be charged extra since they have to figure out where you left it.   

[emeraldcity]

If the scooter is left in your cabin, then does it come with an instruction sheet so you know how to properly care for it (i.e., charging periods, troubleshooting guide, etc.)?

[kokopelli-az]

25 minutes ago, emeraldcity said:

If the scooter is left in your cabin, then does it come with an instruction sheet so you know how to properly care for it (i.e., charging periods, troubleshooting guide, etc.)?

There should be an instruction manual in the pocket behind the seat back.   

If there's an issue with the scooter, you can also go to customer service and they can put a call into the rental company for assistance.  

If you've never used a scooter you might go to a mobility store near you and try out a couple of scooters.   They are pretty easy.    In all the years we've rented scooters for a cruise, we've never had any problems with any of them.   Except on one occasion when the scooter was making some noise.  We went to customer service and they just gave us another scooter they had on board that was actually owned by the rental company.   So on some ships there are apparently spare rental scooters kept on board.   

[emeraldcity]

2 minutes ago, kokopelli-az said:

There should be an instruction manual in the pocket behind the seat back.   

If there's an issue with the scooter, you can also go to customer service and they can put a call into the rental company for assistance.  

If you've never used a scooter you might go to a mobility store near you and try out a couple of scooters.   They are pretty easy.    In all the years we've rented scooters for a cruise, we've never had any problems with any of them.   Except on one occasion when the scooter was making some noise.  We went to customer service and they just gave us another scooter they had on board that was actually owned by the rental company.   So on some ships there are apparently spare rental scooters kept on board.   

Thank you for taking the time with such a detailed reply. It makes me feel comfortable that this is going to work out.

 

It's not the cruise I had planned on, but I intend to make it a very memorable one, regardless.

 

[kokopelli-az]

20 minutes ago, emeraldcity said:

 

It's not the cruise I had planned on, but I intend to make it a very memorable one, regardless.

 

Happy cruising!   You will have a great cruise.