Richteab Posted October 30, 2022 #1 Share Posted October 30, 2022 The Azamara U.K. web site gives a U.K. number that links to the US at a charge that is claimed to be no more than calling a domestic / geographical number, which should therefore be free of charge on most calling plans. True, up to a point, but BT and other calling plans are only free up to 60 minutes and time on hold to Azamara is typically well over an hour, so the call is chargeable not just for the excess over 60 minutes but for the total time. The customer service staff are great, but the call system sucks. 3 Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted October 30, 2022 #2 Share Posted October 30, 2022 Skype is your friend. If you are paying for BT charges, it's your own fault for not utilizing other systems. 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted October 30, 2022 #3 Share Posted October 30, 2022 26 minutes ago, Richteab said: The Azamara U.K. web site gives a U.K. number that links to the US at a charge that is claimed to be no more than calling a domestic / geographical number, which should therefore be free of charge on most calling plans. True, up to a point, but BT and other calling plans are only free up to 60 minutes and time on hold to Azamara is typically well over an hour, so the call is chargeable not just for the excess over 60 minutes but for the total time. The customer service staff are great, but the call system sucks. Yep found that out the hard way. 1 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted October 31, 2022 #4 Share Posted October 31, 2022 15 hours ago, Richteab said: The Azamara U.K. web site gives a U.K. number that links to the US at a charge that is claimed to be no more than calling a domestic / geographical number, which should therefore be free of charge on most calling plans. True, up to a point, but BT and other calling plans are only free up to 60 minutes and time on hold to Azamara is typically well over an hour, so the call is chargeable not just for the excess over 60 minutes but for the total time. The customer service staff are great, but the call system sucks. You make a great point. I hadn't thought of that. They need to sort this ridiculous issue soon. Phil 1 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted October 31, 2022 #5 Share Posted October 31, 2022 15 hours ago, FlyerTalker said: Skype is your friend. If you are paying for BT charges, it's your own fault for not utilizing other systems. It's not ones own fault. It is an Azamara resourcing issue. Not everyone is techy. To have to find out about and use another system like Skype just to call Azamara is silly. I have no need to use it for anything else. Phil 7 Link to comment Share on other sites More sharing options...
Rare uktog Posted October 31, 2022 #6 Share Posted October 31, 2022 (edited) 16 hours ago, FlyerTalker said: Skype is your friend. If you are paying for BT charges, it's your own fault for not utilizing other systems. Not everyone has access to WiFi calling through no fault of there own. Edited October 31, 2022 by uktog 4 Link to comment Share on other sites More sharing options...
Riocca Posted October 31, 2022 #7 Share Posted October 31, 2022 We’ve had quite a lot of interaction with Azamara recently and have not had to wait longer than 10 minutes to speak to anyone. We have just made an onboard booking, talking to Future Cruise onboard he agreed the trick is to always choose new booking from the options you’re going to speak to the same people who can deal with any problems. There has been a lot of new recruitment recently which is improving the situation, but my opinion is that the limitations are that it’s still Royal Caribbean’s phone system and choosing the other options send you into a queuing process. 2 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted November 1, 2022 #8 Share Posted November 1, 2022 21 hours ago, Riocca said: We’ve had quite a lot of interaction with Azamara recently and have not had to wait longer than 10 minutes to speak to anyone. We have just made an onboard booking, talking to Future Cruise onboard he agreed the trick is to always choose new booking from the options you’re going to speak to the same people who can deal with any problems. There has been a lot of new recruitment recently which is improving the situation, but my opinion is that the limitations are that it’s still Royal Caribbean’s phone system and choosing the other options send you into a queuing process. I know it's anecdotal and comes from social media, but the long wait times seem to be very much of now. My own personal experience from three months ago was very long wait times. Phil 1 Link to comment Share on other sites More sharing options...
Richteab Posted November 1, 2022 Author #9 Share Posted November 1, 2022 32 minutes ago, excitedofharpenden said: I know it's anecdotal and comes from social media, but the long wait times seem to be very much of now. My own personal experience from three months ago was very long wait times. Phil My experience too - the waits are very long and the only saving grace is the high quality of the Customer Service staff when you do finally get through. 1 Link to comment Share on other sites More sharing options...
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