Add princess plus, but remove discounts?

[crowbarman]

Hi all,

 

On the website I see an offer to add Princess Plus for 50 bucks pp, but when I called the rep said that they had to remove our discounted casino reservation to apply it.   Anyone heard of such a thing?  The lady on the phone says that her system only let's her apply one code and she has to remove the reservation discount.  When we did that it added 700 extra dollars to the cost of the plus upgrade. 

 

Any tips?  This is for 15 day Panama, leaving Dec 18 on Emerald.  Thanks so much! 

[Buckeye10640]

Never tried adding it after the fact but we have booked several casino discount rate (not comped/free) cruises with Plus at the time of booking.

[Thrak]

Isn't there a dedicated Casino line? I thought for sure I've seen it mentioned here. The general "run of the mill" Princess agent usually has absolutely no clue about almost everything. Adding in the complexity of a Casino Rate would likely cause them to lose what little mind they have. Hopefully someone will chime in with the correct number. (I kind of had the impression you could just ask for the casino department but, since I don't get these offers, I'm not a good person for actual knowledge of how this stuff works.)

[VibeGuy]

I’m currently booked with both a casino rate and Plus added on; my booking was handed by a PVP, not the Casino department. 

[Buckeye10640]

6 hours ago, VibeGuy said:

I’m currently booked with both a casino rate and Plus added on; my booking was handed by a PVP, not the Casino department. 

Same, my PVP has handled all of  ours as well. 

[GottaLuvCruising]

8 hours ago, VibeGuy said:

I’m currently booked with both a casino rate and Plus added on; my booking was handed by a PVP, not the Casino department. 

Same for us.  Casino rate, added Princess Plus (by phone) after booking online.  

[Cruise Raider]

We’ve gotten a casino discount (not comped) as had the plus package added to it after the booking for the room was made.  Either the future cruise consultant onboard or our PVP has added it at $50 a day pp while completing the booking.  
We’ve even noticed that there is an option to add it on your personalizer (web based, not the app) as your cruise gets closer.  I’ve used that option to upgrade to the premier package on a couple bookings for $25 a day more pp.  It also ups your Princess Vacation insurance cost a bit if your purchased it with you cruise.  

 

[crowbarman]

8 hours ago, VibeGuy said:

Princess Vacation Planner - sort of one (big) step up from the random people at the call center. 
 

OP: I take it that you weren’t able to just add the package to your reservation using the online flow?

 

I was not.  It lists the offer but then says to call your travel advisor.  I will call the line today to see if they can do somethjng different from the main line.

Edited November 22, 2022 by crowbarman

[crowbarman]

Yeah, my online portal won't let me do the upgrade myself :/. I have two reservations for different parties,  both say to call.  I will see if I can get a vacation planner on the phone. 

[crowbarman]

9 hours ago, CasinoInvitee said:

 

You either get a comped cruise free w/o PP OR a discounted cruise with PP.. nonone gets both a free cruise and PP at the same time.. that's too much of a promo and casino would lose money if they offered stacked promos like that.

Mine isn't a full comp, just a discounted rate.   The lady on the phone said there was one field for the PP code or the casino rate code and she couldn't do both. 

Edited November 22, 2022 by crowbarman

[azbirdmom]

9 hours ago, CasinoInvitee said:

How did you get a comped cruise AND PP on top? I just said that'd impossible, there is no value to the casino on that.

 

Think about it from their perspective giving away $5000 worth of a free cruise and another $700 worth of PP + OBC + casino freeplay. You'll have to spend $20k in the casino to ever be invited again, that's the bad part of having such great offers if you don't play enough you'll never requalify, better to have lesser offers so it's easier to re qualify.

 

It's not impossible.  I have booked comped casino offers that are cabin only and have paid to add Princess Plus at the quoted rate of $50 PP per day (previously $40).  And once again, have you actually tried to add Plus to a comped reservation or are you speculating?

[beachys]

17 hours ago, crowbarman said:

Hi all,

 

On the website I see an offer to add Princess Plus for 50 bucks pp, but when I called the rep said that they had to remove our discounted casino reservation to apply it.   Anyone heard of such a thing?  The lady on the phone says that her system only let's her apply one code and she has to remove the reservation discount.  When we did that it added 700 extra dollars to the cost of the plus upgrade. 

 

Any tips?  This is for 15 day Panama, leaving Dec 18 on Emerald.  Thanks so much! 

Yes,  we were told that it cannot be applied to casino or other such discounted offers. 

[crowbarman]

OK, I called the vacation planner line. 

It seems correct that on the back end they use these "codes" to upgrade you.  The vacation planner spent a lot of time trying to find a code and was unable.  They then got a supervisor involved and were able to add the Princess Plus and "re-rate" the addition.  This actually turned out to only be 1100 more for a 15 day trip which is an amazing deal. 

 

Moral of the story is to never call the main line. 

[sonomaphil]

18 hours ago, crowbarman said:

OK, I called the vacation planner line. 

It seems correct that on the back end they use these "codes" to upgrade you.  The vacation planner spent a lot of time trying to find a code and was unable.  They then got a supervisor involved and were able to add the Princess Plus and "re-rate" the addition.  This actually turned out to only be 1100 more for a 15 day trip which is an amazing deal. 

 

Moral of the story is to never call the main line. 

Did you book this directly with Princess or with a TA? I'm having an issue similar to this right now wanting to upgrade from the already paid for Plus to Premier.  Princess says this can be done for $25 a day or $750 total for 2 in my case but they can't do it because I used a TA.  TA told me the upgrade would cost $2700. This is a casino code booking also.  

Edited November 23, 2022 by sonomaphil

[Thrak]

6 hours ago, sonomaphil said:

Did you book this directly with Princess or with a TA? I'm having an issue similar to this right now wanting to upgrade from the already paid for Plus to Premier.  Princess says this can be done for $25 a day or $750 total for 2 in my case but they can't do it because I used a TA.  TA told me the upgrade would cost $2700. This is a casino code booking also.  

 

I'm guessing this should be the last time you use that particular TA.

[justafem]

I was able to add princess plus to several bookings before they added the tab on the landing page.

 

I didn't lose my rate, on-board credit or casino cash.  Casino cash is also a code, so they CAN do it, I'm just not sure how.  2 separate TA's were able to do this for 2 different cruises for 2 different rooms.  It was a matter of getting the right person. 

 

That said, this was just my experience and as we know, things can change.  

 

Hope you can get what you want. 

[negn]

Booked my comped cruise with a Princess agent at Players club.    Later went on line and added Princess plus for $50 pp per day.  Had no issues