Blacklane Service from Airport

[Observer]

Blacklane advertises "Meet and Greet" as a core part of their airport transfer service.

 

When being provided Blacklane service from airport to home, does the driver meet you in the terminal, escort you to baggage claim and then to the car?  Or do you have to schlep your own luggage and find the car/driver in the taxi/limo lane?

 

Many thanks.

[Dolcevita Diva]

They have always met me in the terminal.  When I was picked up from an international arrival, the driver was waiting right outside customs/immigration. I did of course have to fetch my own luggage for the customs/immigration process but he took it to the car. .  When picked up from a domestic flight leg, the driver was waiting at the bottom of the escalator to baggage claim. 

Edited November 8, 2023 by Dolcevita Diva

[CurlerRob]

3 hours ago, Observer said:

Blacklane advertises "Meet and Greet" as a core part of their airport transfer service.

 

When being provided Blacklane service from airport to home, does the driver meet you in the terminal, escort you to baggage claim and then to the car?  Or do you have to schlep your own luggage and find the car/driver in the taxi/limo lane?

 

Many thanks.

 

We have used Blacklane numerous times in Europe and Oz. We have always been met either just outside the customs exit at an airport, or at the closest available spot when disembarking a ship. We love their service overseas, but find them not price competitive with other options in North America. 🥌🍺

[FlyerTalker]

Two points:

 

1) Pickup is completely dependent on the conditions set by the airport.  So any comments above really need to specify what airports allowed what meeting point.

 

2) Blacklane is not a service provider, but merely a front-end portal to independent transportation companies/drivers.  As such, you are at the mercy of the local contractor for actual service delivery.

 

Caveat emptor.

 

 

[Observer]

20 minutes ago, FlyerTalker said:

 

1) Pickup is completely dependent on the conditions set by the airport.  So any comments above really need to specify what airports allowed what meeting point.

 

 Thank you. As usual, you are very knowledgeable and helpful.

 

So let me be more specific. Arrival on a domestic flight at Fort Lauderdale airport.

 

Many thanks.

[CurlerRob]

36 minutes ago, FlyerTalker said:

Two points:

 

1) Pickup is completely dependent on the conditions set by the airport.  So any comments above really need to specify what airports allowed what meeting point.

 

2) Blacklane is not a service provider, but merely a front-end portal to independent transportation companies/drivers.  As such, you are at the mercy of the local contractor for actual service delivery.

 

Caveat emptor.

 

 

 

Your two points are quite accurate. Two further observations that may help others:

 

1) Your experience appears much wider than mine - but I've never encountered an airport that did not permit pax to be met once they exited security zones like customs or (sometimes) baggage collection. I'd be interested to know of exceptions for my future consideration?

 

2) I've always been intrigued by the service provider model (Blacklane, Uber, etc.) so I've spent a lot of time in conversation with the various local contractors. Every one of the Blacklane contractors have pointed out that poor service delivery gets them quickly turfed from the Blacklane 'ecosystem'. So, given my personal experience and that input, I'm comfortable recommending them. As you observed, YMMV. 🥌🍺

 

 

[FlyerTalker]

34 minutes ago, CurlerRob said:

1) Your experience appears much wider than mine - but I've never encountered an airport that did not permit pax to be met once they exited security zones like customs or (sometimes) baggage collection. I'd be interested to know of exceptions for my future consideration?

 

There are some airports in Asia and Africa where only ticketed passengers are allowed into the terminal building.  So there are throngs of people jammed around the doors.

 

Saigon is one that comes to mind right away.  You have to show your ticketing info to a security person to be admitted to the building.  I know I've experienced others, but can't bring them to mind right away.

 

 

[CurlerRob]

5 minutes ago, FlyerTalker said:

 

There are some airports in Asia and Africa where only ticketed passengers are allowed into the terminal building.  So there are throngs of people jammed around the doors.

 

Saigon is one that comes to mind right away.  You have to show your ticketing info to a security person to be admitted to the building.  I know I've experienced others, but can't bring them to mind right away.

 

 

Excellent information and understandable in some locations. I always confirm the meet location, but would not have anticipated such a situation - many thanks! 🥌🍺

[Dolcevita Diva]

6 hours ago, Observer said:

 

 

So let me be more specific. Arrival on a domestic flight at Fort Lauderdale airport.

 

Many thanks.

The pickups that I referenced above were at Miami (international arrivals) and Fort Lauderdale (domestic). So at Fort Lauderdale, the driver was waiting at the bottom of the escalator to baggage claim. 

Edited November 9, 2023 by Dolcevita Diva

[david63]

5 hours ago, FlyerTalker said:

but can't bring them to mind right away.

Indian airports are others

[Archipelago]

How soon does Blacklane contact you when you have a cruise pickup from home to airport to get the details ..time and everything . I am a little over 50 miles from the airport , have a 4am pickup at my home and they will need the gate code to enter my neighborhood . This is my first voyage with SS using Blacklane . ???

[PaulaJK]

I cannot answer about your gate code but our recent Blacklane pick up was excellent…in early morning hours, on time, pleasant. Perhaps if you have soecial issues, you coukd call thdm the day priort

[Archipelago]

Thank You ..will see how it works

[mchell810]

2 hours ago, Archipelago said:

How soon does Blacklane contact you when you have a cruise pickup from home to airport to get the details ..time and everything . I am a little over 50 miles from the airport , have a 4am pickup at my home and they will need the gate code to enter my neighborhood . This is my first voyage with SS using Blacklane . ???

You should receive an email to set up the ride about 30 days before your cruise. There is an opportunity for special instructions, plus, on the day of, you should get a text (and email) with the driver’s name and number. 

[Archipelago]

Okay Thank You ..my trip is 30 days now so should hear soon .