Person not on Booking Receiving E-mails about Cruise

[KennDemon]

I have a cruise on Quantum booked for next year. Yesterday, my father (who is not going on the cruise) received an email from Royal advertising add-ons specific to my cruise. It even included information regarding stuff I had already booked.

 

I'm not sure how worried I should be about this. I'm thinking that his e-mail might be connected to my crown and anchor number, since I was a child when I went on my first Royal cruise and he set everything up. There's also the fact that it might not even be my booking that triggered it. My sibling is also going on this cruise (separate booking) and they have the same stuff already booked as I do. Neither one of us got the same email my father received.

 

I don't have time today to try to call Royal, but I also don't know how sericeous this is. If the only repercussion is that I can't go on a cruise without my father knowing, I don't really mind. But if it could cause trouble getting on the ship, I had better get this sorted. I do trust my father, so I'm not worried about him going in and cancelling, although in principal it would be a problem if he could.

 

Has this ever happened to anyone else? It's so strange that I don't even know if a Royal rep would understand.

[Ourusualbeach]

1 hour ago, KennDemon said:

I don't have time today to try to call Royal, but I also don't know how sericeous this is. If the only repercussion is that I can't go on a cruise without my father knowing, I don't really mind. But if it could cause trouble getting on the ship, I had better get this sorted. I do trust my father, so I'm not worried about him going in and cancelling, although in principal it would be a problem if he could.

It has zero impact on you boarding the ship.

 

Unfortunately Royal does not just have one data base it has several tied together through old legacy systems that push updates to the other systems.  It is nothing to be concerned about

[KennDemon]

Thank you. That makes me feel better.

[Monk86]

Its your dad I feel sorry for. Not being invited in the cruise and finding out like this.

[KennDemon]

Just now, Monk86 said:

Its your dad I feel sorry for. Not being invited in the cruise and finding out like this.

Luckily, he already knew we were going. He did ask if the e-mail meant he was going with us though.

[Monk86]

Just now, KennDemon said:

Luckily, he already knew we were going. He did ask if the e-mail meant he was going with us though.

😁

[ZoeyVictoria]

After a bad breakup years ago, my ex received an email that showed the second person’s name and address. He had been on the booking at the time we split up, so I halfway understood why it happened (and, yes, all of his info including his email had been changed to her info). He called me to tell me that he had the name and address of my female companion.  It caused me no trouble other than a little irritation, but there could have been serious consequences. 

[SRF]

Call and see what it going on.

 

RCI can and has screwed up Royally.

 

I went on one cruise with my then wife.  We split up and I went on several cruises with my GF, and our accounts were linked.  Wife and my account were never linked.

 

Ex-wife decided to take a cruise.  RCI managed to mix up ex-wife and GF C&A accounts.  Ex-wife got credit for all GF cruises.    It took her over 3 hours in the phone to get her account straightened out.  

Then it took me over 3 hours on the phone to get GF account straightened out, but to fix it, they assigned her a new C&A account.   Then, on the next cruise we took, they had her under her original C&A account, which was supposed to no longer exist.  Luckily that took a few minutes to explain at the loyality desk on board.

[KennDemon]

1 minute ago, SRF said:

Then it took me over 3 hours on the phone to get GF account straightened out, but to fix it, they assigned her a new C&A account.   Then, on the next cruise we took, they had her under her original C&A account, which was supposed to no longer exist.

I had something similar (but opposite?) happen to me with NCL. I legally changed my name and they automatically assigned me a new loyalty number. First time we contacted them they said they'd merge the two under the old number, but the booking stayed under the new number. Had to call three times before it was finally sorted.

 

Thanks for the advice. I will definitely call them when I get a chance, but now I'm comfortable not viewing it as a first priority issue. I'll consider it something I don't have to take time off work to sort out. Next time I have a few hours to spend on hold, I'll give them a call.

[firefly333]

I get emails addressed to my hc sister who doesnt do online. They said they cant cha ge it unless I give them a alternative email. She doesnt do online, no other email to reach her lol. It cant be fixed, they cant give her a blank email.