Carol28 Posted April 29 #1 Share Posted April 29 I'm confused. I booked my cruise before April 23, 2024. On the website it says if you book after April 23, the Premier Package is included in your booking. However, I received an email saying we have been upgraded to the Sanctuary status (We booked an Owner's Suite) which is supposed to include the Premier package. Yesterday, I did a chat and was told we do not have the Premier Package. Today, I called and was told the Sanctuary status includes the Premier package and it says on our summary that we have Sanctuary status. Do we have the Premier package? The Princess rep on the phone said yes. Can anyone here tell me if this is true? I hope my writing isn't as confused as I am! Link to comment Share on other sites More sharing options...
Rare stevenr597 Posted April 29 #2 Share Posted April 29 3 minutes ago, Carol28 said: I'm confused. I booked my cruise before April 23, 2024. On the website it says if you book after April 23, the Premier Package is included in your booking. However, I received an email saying we have been upgraded to the Sanctuary status (We booked an Owner's Suite) which is supposed to include the Premier package. Yesterday, I did a chat and was told we do not have the Premier Package. Today, I called and was told the Sanctuary status includes the Premier package and it says on our summary that we have Sanctuary status. Do we have the Premier package? The Princess rep on the phone said yes. Can anyone here tell me if this is true? I hope my writing isn't as confused as I am! I believe that individuals who have booked rooms which are listed as "Sanctuary" will be grandfathered in at no additional cost for any of the benefits, including the Premier Package. We have booked a Reserve Class Mini Suite for March 2025 and were told by Princess that we are now Sanctuary Mini Suite and our Plus Package has become Premier. Link to comment Share on other sites More sharing options...
MudderBear Posted April 29 #3 Share Posted April 29 Sigh.....I booked for next year before the April date, but my mini suite is CA 12429, so I am assuming a CA mini suite doesn't qualify? Link to comment Share on other sites More sharing options...
EDDY0827 Posted April 29 #4 Share Posted April 29 Read your Travel Summary. Everything that you have included on your booking will be shown there. Link to comment Share on other sites More sharing options...
dides Posted April 29 #5 Share Posted April 29 1 minute ago, MudderBear said: Sigh.....I booked for next year before the April date, but my mini suite is CA 12429, so I am assuming a CA mini suite doesn't qualify? No, only these categories are in the Sanctuary Collection Category Name prior to October 14 2024 Sanctuary Collection Name Total Number of Staterooms S9 Signature Suite Signature Suite 30 S4 Penthouse Suite Vista Suite 36 S2 Owner’s Suite Grand Suite 10 S0 Sky Suite Sky Suite 4 M1 Reserve Collection Mini-Suite Sanctuary Mini-Suite 83 M2 Reserve Collection Mini-Suite Sanctuary Mini-Suite 40 D0 Premium Deluxe Balcony Sanctuary Balcony 12 1 Link to comment Share on other sites More sharing options...
dides Posted April 29 #6 Share Posted April 29 (edited) 27 minutes ago, Carol28 said: I'm confused. I booked my cruise before April 23, 2024. On the website it says if you book after April 23, the Premier Package is included in your booking. However, I received an email saying we have been upgraded to the Sanctuary status (We booked an Owner's Suite) which is supposed to include the Premier package. Yesterday, I did a chat and was told we do not have the Premier Package. Today, I called and was told the Sanctuary status includes the Premier package and it says on our summary that we have Sanctuary status. Do we have the Premier package? The Princess rep on the phone said yes. Can anyone here tell me if this is true? I hope my writing isn't as confused as I am! No, you will not get the Premier package for an existing Signature Collection suite booking. This is in the Sanctuary Collection FAQ What happens if I have already booked a Signature Collection suite (or any Sanctuary-eligible stateroom) on Sun or Star Princess? Guests who as of April 23rd, 2024, have already reserved staterooms in the Sanctuary Collection eligible section of either Sun or Star Princess will receive the additional benefits outlined at no additional cost, except the Princess Premier(R) package. If your current booking does not include Premier, you may upgrade to Premier to receive all these benefits. Edited April 29 by dides 1 1 Link to comment Share on other sites More sharing options...
Rare LACruiser88 Posted April 29 #7 Share Posted April 29 The below is from the Princess press release: Sanctuary Collection staterooms on Sun Princess and Star Princess go on sale today. Guests who have booked as of April 23, 2024 already have reserved Sanctuary Collection staterooms on either ship will receive the additional amenities outlined at no additional cost, excluding the premier bundle. 1 Link to comment Share on other sites More sharing options...
Shaver John Posted April 29 #8 Share Posted April 29 Yes, that was our understanding that the premier package would only be included if booked after 4/23. We had already booked the S9 and added the premier package to our billing and if Princess were to include this I would have expected a reduction of the billing for the amount we will be paying. But since the prices have gone up so much we still feel very good about the cruise and are excited even though it is long way off. If this changes please post here so we can all be informed. Link to comment Share on other sites More sharing options...
MudderBear Posted April 29 #9 Share Posted April 29 Ok, thanks all. I'm actually going to be on the Sun in a cabana mini suite very soon on a different cruise, and that will determine whether or not I keep my room next year for Greece or just go to Alaska on a very old ship. First world problems, right? Link to comment Share on other sites More sharing options...
Carol28 Posted April 29 Author #10 Share Posted April 29 (edited) 50 minutes ago, EDDY0827 said: Read your Travel Summary. Everything that you have included on your booking will be shown there. It says Sanctuary on my cruise summary. So, does that absolutely include the Premier package even though I booked before April 23,2024? From reading all of these responses, it sounds like my booking summary should read Sanctuary plus Premier. Otherwise, I don't get the Premier which is NOT the response I received from the Princess representative. Edited April 29 by Carol28 more info Link to comment Share on other sites More sharing options...
dides Posted April 29 #11 Share Posted April 29 5 minutes ago, Carol28 said: It says Sanctuary on my cruise summary. So, does that absolutely include the Premier package even though I booked before April 23,2024? No, see above where the Princess website FAQ says those who booked any of the qualifying staterooms prior to April 23 (including suites) will not have Premier added. 1 1 Link to comment Share on other sites More sharing options...
keldaria Posted April 29 #12 Share Posted April 29 1 hour ago, stevenr597 said: I believe that individuals who have booked rooms which are listed as "Sanctuary" will be grandfathered in at no additional cost for any of the benefits, including the Premier Package. We have booked a Reserve Class Mini Suite for March 2025 and were told by Princess that we are now Sanctuary Mini Suite and our Plus Package has become Premier. Not according to the official FAQ https://www.princess.com/en-us/ships-and-experience/onboard-experience/sanctuary-collection 1 Link to comment Share on other sites More sharing options...
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