Disgusted with RCL and Rhapsody Cabin changes!

Bigcat47 · #1 April 12th, 2012, 08:34 PM

I know others have posted about this as well...but what a ROYAL screwup. I am so upset that RCCL does not have the courage to do what is right by the passengers that booked early on the" NEW" RHAPSODY. If you booked an aft cabin on deck 8 prior to January---your cabin # has been changed and you are no longer aft. Someone who booked well after you has been booked into your aft JS. Everyone has a story and everyone wants their room back. We booked the aft as this is a dream trip for us to Alaska. We only wanted an Aft cabin. Had we not been able to book one, we would have picked a different week! Everyone just wants RCCL to step up and tell us WHY?? Why treat loyal customers with such disrespect?

Aquahound · #2 April 12th, 2012, 08:40 PM

I would be livid if this happened to me...so much so that I would probably have to re-consider my future cruises with them. I really hope they find some way to make this right with you and for the others who hand-picked the rooms they wanted. So sorry you have to go through this.

voyager70 · #3 April 12th, 2012, 08:45 PM

Unlike so many other threads, you really do have a right to be upset, actually really pissed. Good luck to you.

cruisingator2 · #4 April 12th, 2012, 08:45 PM

RCI screwed up big time with this. I would not stop until they gave me the cabin back that I had originally booked. They need to step up and get this corrected.

sail2sea · #5 April 12th, 2012, 08:48 PM

I would be royally PO'd.

Arizona Cruz Chic · #6 April 12th, 2012, 08:59 PM

I would be livid. I feel for you!

***

jjb415 · #7 April 12th, 2012, 09:02 PM

I don't understand how they could let this happen. Good luck for an acceptable resolution.

mama02girls · #8 April 12th, 2012, 09:08 PM

Behind you all the way. This is one of the few times I don't side with RCCL and would expect either a free cruise or another cruise deemed acceptable by you.

I finally got my aft cabin and booked over a year in advance. I just completed that cruise. If it had been taken away it would have ruined the whole cruise. Even another category higher would not have replaced that aft view. We "aft-ers" are passionate about our aft cabins. Anything less would be half-aft.

I think we all know or at least suspect what is going on here. I would push until I found out. This is ridiculous.

swamp1sg · #9 April 12th, 2012, 09:12 PM

We had an aft cabin out of New England into Canada. They really are special. I would continue making a LOT of noise.

ImpulsivePuppy · #10 April 12th, 2012, 09:14 PM

good luck with getting this fixed.

Artemis908 · #11 April 12th, 2012, 09:23 PM

It's not even a difficult mistake for them to correct and it was THEIR mistake. They just kick those people in aft out of those rooms and tell them are getting the same exact room they had originally booked but their room number just changed. How could anyone argue with that? The room number means absolutely nothing.

Pushka · #12 April 12th, 2012, 09:40 PM

I agree, that would make my blood boil too. Good luck and hope you get a good outcome.

travelin_nat · #13 April 12th, 2012, 10:09 PM

I'm wondering how many people have been affected, and how many of those know about it. At least the ones who know can continue to fight. Imagine the people who show up expecting to walk in to an aft cabin only to discover they've been moved.

There is a family on our cruise in this situation. I wish there was something we could do to help....

desertpilot · #14 April 12th, 2012, 11:41 PM

I'm one of the many that completely agree this has been one of the most poorly handled issues ever by a customer service deparment. As we discussed in the other threads, I would encourage you to write Cruise Critic, write the Consumerist.com, write to travel magazines, contact the BBB, contact news stations, publicize it on Twitter...whatever it takes to make something like this public. Many of us have fought tooth and nail to get our cabins back, and the only ones that have been successful were the ones in which the cabins had not already been booked (or in the extremely rare case that the person occupying the cabin was willing to give it up).

The only thing that is going to win this battle is to get it a good deal of public exposure, and so far it doesn't really have any outside of this community.

rubrrick · #15 April 13th, 2012, 12:01 AM

Unfortunately, this is a "no win" situation. If you boot the new folk out of their cabins.....that they should not have gotten.....they will cry fowl, as the ones that have been shafted by Royal Caribbean already, because they had the cabins first, and truly have the right to have them back.

Is the story good enough for "60 minutes"? Maybe if enough of you got together to tell your story, and then let "60 minutes" go to Royal Caribbean to get their side........it could be quite interesting. Then again, maybe Royal Caribbean will tell the network that they will stop all advertising with them........so see......it's really a "no win" situation.

I feel very sad for the original folks that reserved their favorite cabins, to be screwed out of them.

Royal Caribbean needs to step to the plate, and work out some sort of compensation. Unfortunately, with Mr. Foldstein.......er, Goldstein at the helm, don't expect much. His lack of ability at customer service is abominable.

All I can say to those that lost your coveted cabins.......keep the pressure on, by all ways imaginable, including involving the Attorney General for the state of Florida, for misrepresentation, and see if there is an attorney that would act on the behalf of all of the folks that lost their cabins in a pro bono case, just to get his/her name in the news!

Keep us informed!

Rick

critterchick · #16 April 13th, 2012, 01:15 AM

I have to think that everybody who booked an aft cabin before the new deck plans were released was relocated. How hard would it be to send the following email?

Dear [person who booked the new cabin]

We regret to inform you that we are unable to confirm your reservation in the cabin you have selected. The cabin has already been booked by another passenter and was mistakenly made available on our website. We have relocated you to cabin #xxxx, and have added $300 in onboard credit for the inconvenience. If you wish to cancel the cruise, we will do so without penalty and credit you with $300 toward a future cruise with Royal Caribbean.

Now get the **** out. There.

The notion that the person who booked last has the rights is just absurd.

desertpilot · #17 April 13th, 2012, 01:51 AM

Quote:

Originally Posted by critterchick

I have to think that everybody who booked an aft cabin before the new deck plans were released was relocated. How hard would it be to send the following email?

Dear [person who booked the new cabin]

We regret to inform you that we are unable to confirm your reservation in the cabin you have selected. The cabin has already been booked by another passenter and was mistakenly made available on our website. We have relocated you to cabin #xxxx, and have added $300 in onboard credit for the inconvenience. If you wish to cancel the cruise, we will do so without penalty and credit you with $300 toward a future cruise with Royal Caribbean.

Now get the **** out. There.

The notion that the person who booked last has the rights is just absurd.

Brilliant wording, and exactly what they should have done. Couldn't have said it better
myself!

Bigcat47 · #18 April 13th, 2012, 08:02 AM

Quote:

Originally Posted by desertpilot

I'm one of the many that completely agree this has been one of the most poorly handled issues ever by a customer service deparment. As we discussed in the other threads, I would encourage you to write Cruise Critic, write the Consumerist.com, write to travel magazines, contact the BBB, contact news stations, publicize it on Twitter...whatever it takes to make something like this public. Many of us have fought tooth and nail to get our cabins back, and the only ones that have been successful were the ones in which the cabins had not already been booked (or in the extremely rare case that the person occupying the cabin was willing to give it up).

The only thing that is going to win this battle is to get it a good deal of public exposure, and so far it doesn't really have any outside of this community.

I totally agree...made a formal complaint last night with the BBB. What I do not understand is why they have to "ask" the person now occupying the room if they are willing to give it up...we were not asked...we were just moved. I just am really upset that they are not notifying the first people who booked and giving us the choice.

The_Big_M · #19 April 13th, 2012, 08:04 AM

Quote:

Originally Posted by critterchick

The notion that the person who booked last has the rights is just absurd.

QFT.

While the CSR's argument that someone will lose out is true, that doesn't give any justification that the person who made the booking first should be the one.

To not resolve it based on priority i.e. first in, just smacks of laziness on their part.

FreshOffTheBoat · #20 April 13th, 2012, 08:15 AM

Quote:

Originally Posted by critterchick

I have to think that everybody who booked an aft cabin before the new deck plans were released was relocated. How hard would it be to send the following email?

Dear [person who booked the new cabin]

We regret to inform you that we are unable to confirm your reservation in the cabin you have selected. The cabin has already been booked by another passenter and was mistakenly made available on our website. We have relocated you to cabin #xxxx, and have added $300 in onboard credit for the inconvenience. If you wish to cancel the cruise, we will do so without penalty and credit you with $300 toward a future cruise with Royal Caribbean.

Now get the **** out. There.

The notion that the person who booked last has the rights is just absurd.

They definiatly should of done something like that.

I can't even begin to think what Royal's thinking is behind this one.