les37b

Working, or just installed.

I thought it might be similar to Miami, but had it confirmed a month ago. Only useful if using SS direct (which I usually do but not with the most difficult to date I’ve ever had!) Spoke with our TA today and I have to admit they don’t fill me with confidence. They are going to request that my out and return are from LHR. I’ve also just learned that both BA flights I was originally told I couldn’t have, are both being used. Unfortunately the Agent refuse to tell them “I know people of these flights - here’s the booking number” which probably ensures it’s prolonged. My return flight has also been nuked for the third time. Not SS fault BA have for the second time, cancelled their Seattle to London flights, so it seems we now have to accept a 10 hour transfer in Seattle or move to Delta with just a 1h40m transfer, which I really don’t think is possible to do. I’ve penned to them another alternative, which means having a second night in Anchorage and a flight with a 3h30m connection. Id prefer just to fly home same day, so this is simply to get a more favourable flight time. Not sure what the hotel will cost. We already got hit with this at the start of the cruise with a second night in Osaka, but to be fair that was a good “upgrade”. I’ve a feeling I’m not gonna like the cost! Sooo…. If I took the Delta suggestion, what’s the outcome if the connection isn’t made? Next flight is 24 hours later I expect. Are we expected to pay for a hotel because of an impossible schedule was given to us? Delta washed their hands of us when we missed our flight in Atlanta booked by us direct. Same result here? I’ve certainly no desire to stay overnight in Seattle which unfortunately I suspect that connect time ensures.

Great news…. Hopefully their journey isn’t as eventful and scary as our journey to Arica 12 months ago when the whole ship shuddered for a minute after we hit a whale!

Probably - but unable to respond 'cos internet not working! 🤣 Fingers crossed everything went well.

Oooh.... That sounds promising! Fingers and toes crossed. Please do let us know what they let you know. 🤞

I’m assuming that is arriving March 30th? If so, according to what’s in port, you will be using the Tokyo International Cruise Terminal. https://www.cruisetimetables.com/cruises-to-tokyo-japan.html. (Add date manually) https://www.cruisetimetables.com/visitingtokyojapan-30mar2023.html Obviously things can change, but I think it’s a safe bet that’s where you will disembark if that is indeed your cruise.

The London office sales team are on the same floor as the air department and my SS rep stated they certainly can pop in to speak with them directly. Might not be like that in Miami. My Japan flights continue to be an issue. We were forced to accept Emirates, which I was ok with, but poor times and just learned they have a 7Kg cabin bag limit, not the 20kg and 2 bag I would get with BA. Alas I had to accept when they tell me they have no contract with BA and cannot book. So it’s very strange I learned they were able to provide one of the 2 options I asked for to another guest and request made just yesterday. This is the second time on this booking this has happened. The same occurred on the return…. Which we managed to get reserved for a week before they moved us again to have a 6 hour connection once more! There is something else that’s weird for this trip too. An American guest has only been given flights to Tokyo and the cruise starts in Osaka. They think that the “transfer to Hotel” shown, might be a 500Km bullet train transfer which I suggested was highly improbable. They have also had continual problems via the TA with communication to the Silver Air department. With just 3 months to go, someone there needs to respond and provide flights to the correct destination for this guest. Just seems so strange it’s been pointed out but no urgency to respond. I suggest they get the PNR in case the error is on my.silversea just not showing the connecting flight. Hopefully it’s that. For my next sailing, flights have not been an issue at all and have been ticket now, but Osaka to Anchorage has just been a nightmare. I intend to reach out again today for my outbound flights. I would leave mine with Emirates, but that 7kg limit is a killer. I’d consider booking an extra hold case, but they want £250 for an extra bag. That just seems crazy! Their prices for going over the 7kg limit is extortion! Puts me off completely.

Not yet according to a CC guest report on board last week. It had been suggested by the now president of SS it was going to be fitted in Fort Lauderdale in December but it unfortunately didn’t happen. Annoying as we are on the sailing immediately prior to yours. To date, I don’t believe any ship in the fleet has a working service, though it has been guest reported it has been installed on the Muse and rumoured to be switched on at the end of March. Which will be good as our Muse sailing is 26 April. On the SS website it says it’s the intention to have all ships fitted by the end of March, but that definitely won’t be achieved.

The Sojourn and Moon are both on their way to Callao. Seven seas Marina has just left. On the Seabourn board, no passengers allowed off and was treated as a supply stop only. Can’t see anything for Mariner. The Moons stop is obviously a different scenario being an embarkation / disembarkation stop. Fingers crossed all goes well and transition is straight forward and uneventful….. and allowed!.

Vistas are fine. If you had a GTY there is a very good chance you would have got your balcony wish.

It was my wife that said it to me this morning (so far from reliable!) and guess she was quoting from someone on that other site and onboard. I did say in the post is anyone on board able to confirm if it was true. When I checked, the Moon was on its way to Salaverry this morning. It’s currently bobbing about outside of Salaverry and shown as “underway” but travelling at under 1Kph. Is Salaverry a dock or tender port? (We weren’t permitted to visit there last year either so don’t know.) But if it is a dock port, it does sound like it’s accurate. Hopefully someone will be able to confirm. Fingers crossed I didn’t see something on the internet that turned out not to be true! lol If your friend is on board now, they should be in Saleverry not on way to Lima, so it certainly sounds like they are saying they’ve bypassed Salaverry. Did you see the footage from Lima? As long as the airport/ hotels used/ and dock is clear of the troubles, all should be ok if allowed to travel. It sure looked messed up what I saw.

As long as there was a happy ending is all that matters. 😄

That doesn’t sound correct at all. You wouldn’t even be credited with VS sail days in your account either. I don’t think the incentive is dependant on booking direct with SS and also think the money is independent of any commission earnings paid to TA. They should remain unchanged. Did you both fill out the forms for this? I’d go back and insist they add it. Some TA don’t act with the best intentions for their customers

It would seem that no stops allowed in Peru now and even embarkation / disembarkation is going to be a huge issue in Lima. Currently the Moon is on its way to Salaverry, but no guest allowed off. Brings back memories of 12 months ago where we weren’t allowed into Peru either, though that was Covid lockdown related. Safe travels to all doing the swap in Lima. Anyone on board or boarding please update and confirm if that’s what has happened. Viewing the TV footage in Lima right now, looks pretty scary with tear gas, buildings ablaze and 1000s on the streets battling the police.

I daren’t ask what they did to make your trip extra special! 🤣

I suspect they would request you paid the full balance of your invoice Since you are under contract and didn’t cancel if you just failed to show. I do agree it’s wrong to promote that deposit figure without spelling out your liability. Did you book direct with Viking? If they didn’t explain fully that is naughty.

I’m actually quite shocked the OP is being condemned after paying for a cruise which Viking cancelled without informing them and seemingly Viking being made out to be the hate victim and it’s the OPs fault. No one should need to keep logging in to check in case the cruise has been cancelled. The OP is not complaining it’s been cancelled (they are experienced cruise cancellation rebooked!). I despair that it’s now the OP fault and Viking did nothing wrong. There really shouldn’t be any reason to log in that far out. Indeed my next booking, I need to log in 3 months before to check flights. There is no suggestion to keep checking incase they’ve cancelled and they’d gotten to tell you. And why should there be? OP, I suspect that it’s the fact it’s a FCC that’s been used that is the reason the Viking think they have no obligation because they think you’ve been compensated already after the first time so no need to do so again. If that is the case they should say so, but I do agree that when the CL cancels, you should be offered a similar cruise without additional cost especially given how long ago they cancelled. I know in your shoes, if they weren’t playing ball, I’d request a full refund and use another CL. I genuinely think this is outrageous they think “we forgot to tell you” is acceptable.

I can recall being on silver wind in 2017 in the Caribbean where SS were conducting tests with potential new internet service providers they were going to use. Not sure if it involved any hardware changes, but it actually was excellent. I didn’t do any speed tests, but I was able to stream live football. Not the whole game, but huge patches of it. At the time I thought wow, SS have pulled out all the stops and thought they’d found the one. I can remember at the time (I did post about it) Spins was on the next cruise or one after. The tests had ended and they obviously didn’t choose whoever they’d had on my cruise. Ever since, it’s been dire just as we know it has been. Viking’s internet is streets ahead of SS. Costs obviously impact decisions here…. But I’d rather have a good internet service than caviar. I’d happily swap! Providing luxury items has more kudos than some things many view as essential / very useful. Hopefully it will all change soon when the fleet is kitted out.

I think Spirit is Hong Kongs first cruise ship since Covid? I assume you all had to be tested prior to arrival? Hopefully everyone managed to get off and no one quarantined.

Free laundry and free upgraded internet on reaching 100 days sounds like a wonderful idea! 🤣

Unfortunately from experience most things seem to appear on Cruise Critic before Silversea notifies changes by email or updates their website….. it is as Lois has said though.

That’s good news. We are on the Muse in April from Osaka. Thanks for the update.

So you think there is no problem that Viking failed to notify the OP cruise was cancelled 6 months ago and found out purely by chance? Also the OP didn’t suggest they were in danger of having a stroke but was so angry with the Viking brush off and failure to address their responsibilities they terminated a call to calm down and collect composure. Obviously that wouldn’t have happened for you as you don’t think Viking did anything wrong. There is absolutely no excuses for what has happened here. Remarkably, the thing the led to the 2 further bookings I’ve got (Iceland in 23 and Bali in 24) was the great CS I received when I had to cancel a cruise because of “red zones” in July 2021 and I was unable to travel. Their response was excellent and thought CS must be a strong point particularly after meeting guests who’d been evacuated on Sky and the compensation they were given which I thought was extremely generous. Hearing this has left me feeling very uneasy about my bookings or making any further reservations. Hope you get things resolved to your satisfaction OP - please do give us an update.

it would appear she got her advice wrong as that schedule didn’t happen and still hasn’t happened. Annoying since we will be on in 8 weeks and really believed the official website announcement stating the entire fleet would be fitted by the end of March would happen. Any chance you could reach out again and reply back to her email to ask if there was a new schedule known for the Dawn and the rest of the fleet. Many thanks.

Running out of chicken really sounds like someone is not doing their job properly and inexcusable. I would very much doubt at home we ever don’t have supplies of chicken breast in our fridge or freezer.