I too, wrote loyalty in early January about inaccurate loyalty points, both on the website and on a print out from the ship. I received no acknowledgment that they had received it, which I had always received in the past.
my travel agent also had difficulty reaching them to apply my complementary nights to a reservation. Finally, we called them several weeks ago and they acknowledge that had received my email about loyalty points, but I still have not heard anything from them. A week later I did get the complementary nights applied, thank goodness, but it was a little alarming when I Recently checked celebrity, and my zenith status was now zero! Azamara website is saying “we cannot show your loyalty points right now”. Hope it gets figured out soon.
I wish they would send a “we got your email” reply as they have done in the past. It just eases your mind that somebody has actually seen your email. I think things are still in progress but I hope that worked out by the time I’m on the ship next month.