I'm sorry Greg, this situation sounds beyond frustrating. I have a great cruise booked with NCL in 2025 but from what I've read lately about room servicing, entertainment options decreasing, ports missed, (yes, I know, if you want a port guarentee do a land vacation), the wonky flights, the no alcohol for 24 hours in some European ports this summer....
So annoying, I really liked NCL for my solo cruises. I'll keep my booking for now and hope that the latest trends reverse.