Another country? Probably not. State? Who knows!!! I called last week, and the very proficient agent took care of my issue---BUT, a couple of times I heard a kid acting up in the background. Probably working remotely.
No evacs involve landing, on any Celebrity ship. S Class also use the Lawn Club as the winch site. There's a video online showing them using the jogging track area on Edge Deck 15 as the hoist site.