NCL CAS upgrade question

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#1
271 Posts
Joined Jun 2015
We are “comped” a minisuite on a Panama Cruise - the price difference on the NCL website to the lowest suite is only $200 pp.

When I asked what we would have to pay to upgrade through CAS we were quoted $1200pp. The rep said they have set prices for upgrades.

I know a few years ago CAS had set prices for upgrades, but I was pretty sure that changed - I’m quite sure on my last upgrade we paid the difference that was advertised on the NCL website.

Am I confused? What has your recent experience been with upgrades through CAS?
#2
NJ
285 Posts
Joined Nov 2007
Try calling back and getting another rep. If they give the same answer then at least you know.

You may be invited to bid for upgrades so that would likely be a lot less than $1200.
#3
Queens - New York
2,504 Posts
Joined Oct 2011
They have their own upgrade pricing
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#4
271 Posts
Joined Jun 2015
Originally posted by Mike_DeA
Try calling back and getting another rep. If they give the same answer then at least you know.

You may be invited to bid for upgrades so that would likely be a lot less than $1200.
Update:

So I phoned and asked again.

This rep told me that for most cruises to the Caribbean and Europe you do only have to pay the difference listed on the NCL website. But some cruises are considered “premium” cruises and the full transit Panama Canal cruise we are looking at is considered one of those.

For “premium” cruises they have a set rate for uprgrades. But he took another look at our play, spoke to a supervisor and gave us the upgrade for $800 pp.

Thank you Mike for the suggestion to phone again, saved us a little coin
#5
832 Posts
Joined Jan 2013
I tried doing this from balcony to minisuite since online there was no difference at the time. They quoted me $400, said they have different upgrade prices.
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#6
USA
10,859 Posts
Joined Apr 2015
Originally posted by KarimaJ
I tried doing this from balcony to minisuite since online there was no difference at the time. They quoted me $400, said they have different upgrade prices.
How long ago? They changed their upgrade rules last year.
#7
832 Posts
Joined Jan 2013
Originally posted by BirdTravels
How long ago? They changed their upgrade rules last year.


This was just in April or March. They wouldn’t give me the mini suite since they said CAS is already getting a big discount. Kind of a bummer since the price was the same as balcony at the time.


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#8
987 Posts
Joined Jun 2014
Originally posted by deefer
Update:
So I phoned and asked again.

This rep told me that for most cruises to the Caribbean and Europe you do only have to pay the difference listed on the NCL website.
But some cruises are considered “premium” cruises and the full transit Panama Canal cruise we are looking at is considered one of those.

For “premium” cruises they have a set rate for uprgrades.
i guess my 'free' Bliss cruise from my land casino is considered premium since it's a new ship?

fixed pricing to upgrade from Inside to:
OV (+$200), balcony (+$400), Large Balcony B6 (+$550), Aft Balcony B1 (+$670)

i think the upgrade price is per person.
i'm going solo but there's no surcharge for going solo for me because of my land casino cruise certificate.
im assuming there's no solo surcharge for upgrades either.

currently, Inside costs $1249 and a regular balcony costs $1549 for a price difference of $300.
aft balcony costs $1849 for a price difference of $600.

the fixed upgrade pricing is more expensive.
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#9
2,323 Posts
Joined Oct 2014
I was told we could not use our SevenStar Balcony cruise on the Bliss to Alaska this first year so I would guess that's a premium cruise. We could use it for the Bliss from LA or Miami.
Every other year it has been eligible for any 7 day cruise to anywhere except Hawaii on Pride of America (which doesn't have a casino.)
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#10
832 Posts
Joined Jan 2013
Hard to believe my Escape cruise was premium especially during the “off week”. Wasn’t even sold out. Maybe they gave me the wrong info.


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